Hospitality Management (correct answers)
À-la-carte menu correct answers A menu on which each item carries its own price.
Accessibility correct answers The ease with which guests can enter, leave, and utilize a
property, also applies to the ability of guests in wheelchairs or needing other assistance
to utilize a facility.
Adjoining rooms correct answers Two hotel rooms that are located next to each other,
but not connected by a door.
Airport hotel correct answers A hotel located near an airport, usually offering shuttle
service to and from the airport, as well as meeting rooms, and early checkout.
All-inclusive resort correct answers A resort in which all amenities and services,
including food and beverages, are included in the cost of the room. Example: Club Med.
All-suite hotel correct answers A hotel in which every room is a suite, with a bedroom
and living room, catering to business travelers.
a.m. room status report correct answers A report detailing the status of each room,
created by a housekeeping supervisor from section housekeepers' reports, usually
created by noon.
Amenities correct answers Services or goods offered to hotel guests in addition to a
basic room, such as soaps, robes, a game room, or a pool.
American plan correct answers A hotel pricing plan that includes three meals with the
cost of the room.
Back of the house correct answers The operational areas of a restaurant, especially the
kitchen.
bed and breakfast (B&B) correct answers A private residence that has been turned into
an owner-operated commercial inn, usually with only four or five guest rooms, and in
which breakfast is included with the cost of the room.
Bed and breakfast inn correct answers A small inn, similar to but larger than a B&B
(with as many as 30 rooms), which may also host weddings or other special events, and
in which breakfast is included with the cost of a room.
Bell hop correct answers The hotel employee responsible for carrying guests' bags to
their rooms.
Bell service correct answers A service offered by luxury hotels in which a bell hop
carries customers' bags to their rooms for them.
, Bus staff correct answers The employees in a restaurant who assist the waiters and
waitresses, especially in clearing tables and refilling water glasses and coffee cups.
Campground correct answers A lodging operation offering guests either a place to pitch
a tent or a space to park a recreational vehicle.
Cashier correct answers A person in a restaurant or hotel who takes customers' money
and gives them change.
Central reservation system (CRS) correct answers A reservation system utilized by a
hotel chain that allows customers to call one number, usually a toll-free number, to
make reservations at any hotel in the chain.
Check-out (C/O) correct answers Describes a room in which the guest is expected to
check out that day.
Cleaning caddy correct answers A portable organizer that holds all the supplies needed
for cleaning the bathroom in a hotel room.
Commercial hotel correct answers Usually a large hotel designed for business travelers,
offering dining service, and often meeting rooms, free breakfast, and other amenities.
Complimentary room correct answers A room for which the hotel does not charge a fee,
often offered to a group paying for a specified number of rooms.
concierge service correct answers A service provided by full-service hotels in which
employees at a guest service desk provide information for guests, and sometimes
secure restaurant reservations and theater tickets.
Connecting rooms correct answers Two hotel rooms that are located next to each other
and are connected by a door.
Continental breakfast correct answers A light breakfast, usually consisting of muffins or
sweet rolls, plus juice, coffee, or tea, often provided free of charge to hotel guests.
Corporate lodging operation correct answers A corporation that owns and operates one
or more lodging operations.
Corporate rate correct answers A special discount rate for hotel rooms offered to
business travelers.
Country inn correct answers A small commercial inn that offers lodging and a
restaurant, usually with six to 30 rooms, and generally offering breakfast included with
the cost of a room.
À-la-carte menu correct answers A menu on which each item carries its own price.
Accessibility correct answers The ease with which guests can enter, leave, and utilize a
property, also applies to the ability of guests in wheelchairs or needing other assistance
to utilize a facility.
Adjoining rooms correct answers Two hotel rooms that are located next to each other,
but not connected by a door.
Airport hotel correct answers A hotel located near an airport, usually offering shuttle
service to and from the airport, as well as meeting rooms, and early checkout.
All-inclusive resort correct answers A resort in which all amenities and services,
including food and beverages, are included in the cost of the room. Example: Club Med.
All-suite hotel correct answers A hotel in which every room is a suite, with a bedroom
and living room, catering to business travelers.
a.m. room status report correct answers A report detailing the status of each room,
created by a housekeeping supervisor from section housekeepers' reports, usually
created by noon.
Amenities correct answers Services or goods offered to hotel guests in addition to a
basic room, such as soaps, robes, a game room, or a pool.
American plan correct answers A hotel pricing plan that includes three meals with the
cost of the room.
Back of the house correct answers The operational areas of a restaurant, especially the
kitchen.
bed and breakfast (B&B) correct answers A private residence that has been turned into
an owner-operated commercial inn, usually with only four or five guest rooms, and in
which breakfast is included with the cost of the room.
Bed and breakfast inn correct answers A small inn, similar to but larger than a B&B
(with as many as 30 rooms), which may also host weddings or other special events, and
in which breakfast is included with the cost of a room.
Bell hop correct answers The hotel employee responsible for carrying guests' bags to
their rooms.
Bell service correct answers A service offered by luxury hotels in which a bell hop
carries customers' bags to their rooms for them.
, Bus staff correct answers The employees in a restaurant who assist the waiters and
waitresses, especially in clearing tables and refilling water glasses and coffee cups.
Campground correct answers A lodging operation offering guests either a place to pitch
a tent or a space to park a recreational vehicle.
Cashier correct answers A person in a restaurant or hotel who takes customers' money
and gives them change.
Central reservation system (CRS) correct answers A reservation system utilized by a
hotel chain that allows customers to call one number, usually a toll-free number, to
make reservations at any hotel in the chain.
Check-out (C/O) correct answers Describes a room in which the guest is expected to
check out that day.
Cleaning caddy correct answers A portable organizer that holds all the supplies needed
for cleaning the bathroom in a hotel room.
Commercial hotel correct answers Usually a large hotel designed for business travelers,
offering dining service, and often meeting rooms, free breakfast, and other amenities.
Complimentary room correct answers A room for which the hotel does not charge a fee,
often offered to a group paying for a specified number of rooms.
concierge service correct answers A service provided by full-service hotels in which
employees at a guest service desk provide information for guests, and sometimes
secure restaurant reservations and theater tickets.
Connecting rooms correct answers Two hotel rooms that are located next to each other
and are connected by a door.
Continental breakfast correct answers A light breakfast, usually consisting of muffins or
sweet rolls, plus juice, coffee, or tea, often provided free of charge to hotel guests.
Corporate lodging operation correct answers A corporation that owns and operates one
or more lodging operations.
Corporate rate correct answers A special discount rate for hotel rooms offered to
business travelers.
Country inn correct answers A small commercial inn that offers lodging and a
restaurant, usually with six to 30 rooms, and generally offering breakfast included with
the cost of a room.
