Hospitality Management exam (correct answers)
Corporate philosophy correct answers the core beliefs that drive a company's basic
organizational structure
front of the house correct answers all the areas in a hotel in which the guest come in
contact with (corridors, elevators, restrooms,etc) and the employees who staff these
areas
hospitality correct answers 1. the cordial and generous reception of guests
2. a wide range of businesses, each of which is dedicated to the service of people away
from home
National Restaurant Association correct answers the association representing
restaurant owners and restaurant industry
Total Quality Management correct answers a managerial approach that integrates all of
the function and related processes of a business such that they are all aimed at
maximizing guest satisfaction through ongoing improvement
tourism correct answers travel for recreation or the promotion and arrangement of such
travel
business travel correct answers travel for business purposes
cultural tourism correct answers specific cultural evens and festivals
ecotourism correct answers tourism with a consience
hub-and-spoke system correct answers enables passengers to travel from one smaller
city to another smaller city
leisure travel correct answers travel for family and friends, to see new areas
load factor correct answers the number of seats filled on a flight
multiplier effect correct answers a concept that refers to new money that is brought into
a community to some extent that income then passes into the community
sustainable tourism correct answers ecotourism combined with practical matter for
policy makers
volunteer tourism correct answers traveling cross country or abroad for purposes of
volunteer work
, franchising correct answers a concept that allows a company to expand quickly by
allowing qualified people to use the systems, marketing, and purchasing power of the
franchiser
management contracts correct answers a written agreement between an owner and an
operator of a hotel or motor in by which the owner employs the operator as an agent
(employee) to assume full responsibility for operating and managing the property
vacation ownership correct answers offers consumers the opportunity to purchase fully
furnished vacation accommodations in time intervals for a percentage of the total cost of
the property
Real Estate Investment Trusts correct answers a method that allows small investors to
combine their funds and protects them from double taxation levied against an ordinary
corporation or trust
Referral Associations correct answers similar to franchises but at a lower cost
Application Service Provider correct answers delivers a complete booking system tied to
the hotel's inventory in real time via the internet
Average Daily Rate correct answers key to indicating a hotels performance, dollar
sales/number of rooms rented
Call Accounting System correct answers a system that tracks guest room phone
charges
Catastrophe Plans correct answers a plan to maximize guest and property safety in the
event of a disaster
Central Reservation Office correct answers the central office of a lodging company
where reservations are processed
Central Reservation System correct answers a reservation system that is commonly
used in large franchises to connect their reservation systems with one another
City Ledger correct answers a client whose company has established credit with a
particular hotel. charges are posted to the city ledger and accounts are sent once or
twice monthly
daily report correct answers a report prepared each day to provide essential
performance information for a particular property to its management
executive committee correct answers a committee of hotel executives from each of the
major departments within the hotel- general manager, director of rooms division, food
Corporate philosophy correct answers the core beliefs that drive a company's basic
organizational structure
front of the house correct answers all the areas in a hotel in which the guest come in
contact with (corridors, elevators, restrooms,etc) and the employees who staff these
areas
hospitality correct answers 1. the cordial and generous reception of guests
2. a wide range of businesses, each of which is dedicated to the service of people away
from home
National Restaurant Association correct answers the association representing
restaurant owners and restaurant industry
Total Quality Management correct answers a managerial approach that integrates all of
the function and related processes of a business such that they are all aimed at
maximizing guest satisfaction through ongoing improvement
tourism correct answers travel for recreation or the promotion and arrangement of such
travel
business travel correct answers travel for business purposes
cultural tourism correct answers specific cultural evens and festivals
ecotourism correct answers tourism with a consience
hub-and-spoke system correct answers enables passengers to travel from one smaller
city to another smaller city
leisure travel correct answers travel for family and friends, to see new areas
load factor correct answers the number of seats filled on a flight
multiplier effect correct answers a concept that refers to new money that is brought into
a community to some extent that income then passes into the community
sustainable tourism correct answers ecotourism combined with practical matter for
policy makers
volunteer tourism correct answers traveling cross country or abroad for purposes of
volunteer work
, franchising correct answers a concept that allows a company to expand quickly by
allowing qualified people to use the systems, marketing, and purchasing power of the
franchiser
management contracts correct answers a written agreement between an owner and an
operator of a hotel or motor in by which the owner employs the operator as an agent
(employee) to assume full responsibility for operating and managing the property
vacation ownership correct answers offers consumers the opportunity to purchase fully
furnished vacation accommodations in time intervals for a percentage of the total cost of
the property
Real Estate Investment Trusts correct answers a method that allows small investors to
combine their funds and protects them from double taxation levied against an ordinary
corporation or trust
Referral Associations correct answers similar to franchises but at a lower cost
Application Service Provider correct answers delivers a complete booking system tied to
the hotel's inventory in real time via the internet
Average Daily Rate correct answers key to indicating a hotels performance, dollar
sales/number of rooms rented
Call Accounting System correct answers a system that tracks guest room phone
charges
Catastrophe Plans correct answers a plan to maximize guest and property safety in the
event of a disaster
Central Reservation Office correct answers the central office of a lodging company
where reservations are processed
Central Reservation System correct answers a reservation system that is commonly
used in large franchises to connect their reservation systems with one another
City Ledger correct answers a client whose company has established credit with a
particular hotel. charges are posted to the city ledger and accounts are sent once or
twice monthly
daily report correct answers a report prepared each day to provide essential
performance information for a particular property to its management
executive committee correct answers a committee of hotel executives from each of the
major departments within the hotel- general manager, director of rooms division, food
