Mgmt 383 Exam 3 (Ch. 8-10) midterm. All Questions with accurate answers. Graded A+

Mgmt 383 Exam 3 (Ch. 8-10) midterm. All Questions with accurate answers. Graded A+ Document Content and Description Below _______ provides employees with specific, identifiable knowledge and skills for use in their present jobs. a. pre-screening b. recruiting c. networking d. training - ☑☑d. training Hen ry, a trainer at MyChem Inc., schedules training on handling hazardous chemicals for a group of newly hired employees. The training complies with OSHA regulations and is given to all employees upon hire along with periodic refreshers. The type of training described in this scenario is ________. a. interpersonal training b. legally required training c. emergency training d. problem-solving training - ☑☑b. legally required training Mybody Fit, a fitness center, is planning to invest in specialized exercise equipment. The equipment is highly effective, but it is also dangerous if not used properly. The fitness center sends its team of instructors to a certified training program to learn how to handle the equipment. The type of training described in the scenario is ________. a. soft skills training b. job and technical training c. problem-solving training d. interpersonal training - ☑☑b. job and technical training Training programs can be a strategic investment for an organization when: a. they align with the organization's goals and produce positive results b. employees are interested and engaged in the training program c. training costs do not exceed the organization's planned budget d. they are organized by the junior-level employees of the organization - ☑☑a. they align with the organization's goals and produce positive results Which of the following statements is true of training? a. it is illegal to ask part-time employees to receive work-related training after work b. nonexempt employees who are training outside normal working hours must be compensated for their time c. employees are exempted from signing training contracts with employers d. an employer is required to pay part-time employees only for the training they receive at a work location or a training facility and not for the training they receive through web-based classes - ☑☑b. nonexempt employees who are training outside normal working hours must be compensated for their time Organizations must continually train their employees because: a. employees' productivity decreases with time b. the legislation on providing ethnocentric training to workers has become stringent c. the importance of satisfying certification requirements has increased d. organizational training has a positive relationship with employee turnover rates - ☑☑a. employees' productivity decreases with time Organizations in many industries create value by using the organization's' intellectual capital. This is called ______. a. quality management b. knowledge management c. technology management d. creativity management - ☑☑b. knowledge management A(n) ______ is defined as a work environment that encourages employees to share their individual knowledge, skills, and experiences with their coworkers. a. education system b. learning culture c. xenophobic environment d. ethnocentric culture - ☑☑b. learning culture Which of the following statements is true of investments in training? a. instructors, both full-time staff members and individuals hired on a contract basis, typically represent the biggest cost of training b. the average training investment per employee in the manufacturing industry is greater than the average training investment per employee in the information and software industry c. more than half of the training cost in companies is spent on external training efforts d. companies with more than 500 employees invest more in training per employee than do smaller companies - ☑☑a. instructors, both full-time staff members and individuals hired on a contract basis, typically represent the biggest cost of training In the context of training categories, which of the following is an example of soft skills training? a. training on harassment prevention b. training on the english language and grammar c. training on product details d. training on interpersonal communication - ☑☑d. training on interpersonal communication The production team at Tessing Inc. performed poorly in the first fiscal quarter of 2018 because of internal policies and lack of cooperation among the team members. As a result, the company requested all the members of the production team to attend a training program on conflict management. In this scenario, the type of training program offered by Tessing Inc. to its production team can be classified as _____. a. soft skills training b. legally required training c. job and technical training d. basic and remedial skills training - ☑☑a. soft skills training The planned introduction of new emloyees to their jobs, coworkers, and the organization is referred to as _____. a. orientation b. broadbanding c. socialization d. delayering - ☑☑a. orientation _______ is defined as a step-by-step process to ensure that the right learning materials are provided to the right people at the right time a. instructional systems design b. organizational design c. blended learning d. cross-training - ☑☑a. instructional systems design Attitude survey data are typically used in _____ analysis of training needs. a. individual b. organizational c. task d. job - ☑☑a. individual The loan review department of a major regional bank has an exceptionally high turnover of both administrative assistants and analysts. Several analysts have quit within six months of taking the job. As a result, the management of the bank decides to conduct attitude surveys, review customer complaints, and conduct exit interviews to assess the training needs of this department. In this scenario, the management is most likely conducting a(n) _____ analysis to determine training needs. a. job/task b. organizational c. individual d. productivity - ☑☑b. organizational The most common approach for conducting individual analysis is to ______. a. analyze organizational outcomes b. use data from attitude surveys c. use performance appraisal data d. review the jobs involved - ☑☑c. use performance appraisal data Once training requirements have been identified using needs analyses, training objectives and priorities can be established by conducting ________. a. orientation programs b. exit interviews c. a SWOT analysis d. a gap analysis - ☑☑d. a gap analysis In the context if training, self-efficacy refers to: a. a person's desire to learn the training program content independently b. a trainer's belief that learners possess the basic skills required to learn new tasks c. an instructor's ability to transfer his or her knowledge to learners d. a person's belief that he or she can successfully learn the training program content - ☑☑d. a person's belief that he or she can successfully learn the training program content Jeanne, a 54-year-old woman, worked as a medical research librarian for 10 years before quitting in her late forties. She later applies for an open position at the same library but is concerned about the major technological changes that have occurred over the past few years. She also feels intimidated by computers and believes that she will not be able to learn how to use a computer at her age. However, when she confides her misgivings about computer technology to the recruiter, the recruiter replies that Jeanne is highly qualified for the position and will eventually master the use of computers. In this scenario, which of the following is the most likely barrier to Jeanne learning the job tasks? a. Jeanne's inability to learn how to use the library's computer system even with training b. Jeanne's failure to see the benefits of learning how to use the library's computer system c. Jeanne's low motivation level as she wants to pursue a new career d. Jeanne's low sense of self-efficacy regarding the use of computer technology - ☑☑d. Jeanne's low sense of self-efficacy regarding the use of computer technology Active practice occurs when: a. trainees perform job-related tasks and duties during training b. off-the-job training is provided to new employees at a job c. trainees are shown how to actively multitask d. e-learning tools are used to deliver training - ☑☑a. trainees perform job-related tasks and duties during training At Plantsman's Eden Nursery, new workers are trained in the proper techniques of planting rooted cuttings. As part of the training, after being given basic instructions regarding planting, each worker is given 10 seedlings to plant. Their planting techniques are then evaluated by the trainer. In the context of instructional strategies, this scenario best exemplifies _______. a. active practice b. behavior modeling c. cross-training d. conference training - ☑☑a. active practice A group of supervisors from an oil corporation in the US attend a class every Thursday afternoon to learn Spanish. The supervisors learn by repeating Spanish words and phrases while the instructor corrects their pronunciation. After each correction, the supervisors repeat the word or phrase with the correct pronunciation before focusing on the next word. In the context of instructional strategies, this scenario is most likely an example of ________. a. blended learning b. overlearning c. immediate confirmation d. after-action review - ☑☑c. immediate confirmation Cole, the director of training for a manufacturer of heavy equipment, designed a training program for the newly hired sales representatives of the company. As part of the training, the sales representatives were required to perform job duties and job-related tasks. This involved memorizing and recalling details from the company catalog regarding the types of equipment, their functions, their appropriate and inappropriate uses, pricing, and financing packages. In this scenario, Cole most likely incorporated _____ in his training program. a. active practice b. soft skills training c. legally required training d. passive listening - ☑☑