Fin Cert 2022/2023 Exam Questions and Answers with
complete solution
It is important to make them feel __________ and __________
comfortable and welcomed
__________ prompt someone to explore and analyze their emotions and feelings
Open-ended question
__________ collect factual information
Closed-ended question
Give __________ for responses
time
time
Questions should be asked in a ___________________________ way
non-judgmental
It is important to ________________ your mentoring session
document
Helps to _____________________ what was accomplished for the next time you
work together
remember
Part of being an effective mentor is being a ____________________________
good listener
Listening = ________________ + __________________ what you have been told
hearing and understanding
___________________- restating exactly what you have heard from the student
rephrasing
__________________- clarify the response
paraphrasing
___________________- focus on just the main points of the response
summarizing
Stay _________________ and _________________ throughout the session
positive and upbeat
____________________ the student to take the next steps you discuss together
encourage
Every mentoring session should end on a __________________ note
positive
Give the student a printed action plan with: ___________________ and
___________________
campus resources and your contact information (if appropriate)
________________- vocal communication, language
verbal
________________- wordless cues (tone of voice, loudness, inflection, pitch,
body language, gestures, posture, etc.)
non-verbal
What form of communication is more subtle and harder to pick up on?
non-verbal communication
,Intuitor Communicators
Intuitor Communicators are big picture individuals who are inspirational, visionary and
conceptual. They prefer to exist in the world of theories and possibilities and gain more
satisfaction from planning, strategizing than from actual implementation. These
individuals are creative problem solvers and inspire others to think outside of the box.
Intuitors communicate concepts and insights but may not always have factual basis or
understand how their ideas will actually work. Because they focus on possibilities, they
move quickly from topic to topic. They often assume others understand their ideas
without full explanation or that they think the same as they do. They are very convinced
of the value of their ideas and contributions and may become irritated or defensive
when others challenge their conclusions. This style is frequently criticized for being
unrealistic and impractical.
Thinker Communicators
Thinker Communicators are individuals that value logic, objectivity and analysis. They
are not easily influenced by emotions and often believe emotions really have no place in
decision making. These individuals prefer to analyze data or historical information when
developing current solutions. Thinkers are even tempered and tend to treat others fairly.
Thinkers communicate directly and are concerned more with honesty and accuracy.
This tendency can be perceived as blunt and insensitive, and frequently inhibits building
and nurturing relationships. Because thinkers are logical and factual, they assume
everyone understands them and sees things the same way they do. This style is often
criticized for being too cautious and conservative.
Senser Communicators
[PA1]Senser Communicators are individuals who are results oriented and value
deadlines and projects. This style has a high need to achieve but also they are very
practical. These individuals will only commit themselves to a project or an idea once
they know all the details and they have determined there is a high likelihood of success.
Sensers tend to be more down-to-earth, energetic and are detail-oriented individuals.
Though they can conceptualize, they prefer specifics. These individuals have high
standards and are frequently perfectionists and expect that of others. They are very
direct in their communication, with little patience for people who do not get to the point
and they have no patience for small talk. Because Sensers are so focused on
achievement, they may emphasize short term results over long term planning. This style
is criticized for being too opinionated and not respecting others' opinions
Feeler Communicators
Feeler Communicators are individuals who value their relationships with others. They
respond to other people’s needs, their feelings and moods. Feelers are quick to provide
support, empathy and encouragement. A Feeler will typically be the person making sure
that everyone else feels valued, that others gets their opinion heard and are happy.
These individuals are good at facilitating consensus and mediating disagreement. They
are great listeners, approachable and good at pointing out others' strengths. Because
relationships are so important to a Feeler, goals and deadlines are sometimes sacrificed
for the sake of the relationship. Their communication style tends to be more tactful than
honest, as they do not want to hurt anyone's feelings. They may tend to avoid or delay
making decisions until everyone is happy with the decision. Since Feelers rely more on
, "gut feelings" than logic, they may become defensive when confronted, appearing
overly sensitive and subjective. This style can be criticized for being too emotional.
Give them the impression that you're interested in talking to ____________
them
Ask ____________________ about the student and their interests
open-ended questions
Notice their ____________________ and ___________________
body language and feelings
Listen __________________ to what they are saying
attentively
Look them directly in the ________________
eyes
Say the person's _________________
name
VARK Model based on the model by ___________________
Neil Fleming
V: ________________________- examples of ways to best learn
Visual learners
EX)Pictures, movies, diagrams, etc.
A: ________________________- examples of ways to best learn
Auditory learners
EX)Music, discussion, lectures, etc.
R: ________________________- examples of ways to best learn
Reading and Writing learners
EX)Making lists, reading textbooks, taking notes, etc.
K: ________________________- examples of ways to best learn
Kinesthetic learners
EX)Movement, experiments, hands-on activities, etc.
____________ or ____________ get into a nonprofessional relationship with
students
Should or should not
Be _______________________ of information being shared, tell them if any
information must be shared with another person
respectful
Confidentiality belongs to _______ ____________ and it is for them to waive, not
you as the mentor
the student
Limit to confidentiality: you always have a duty to report if the student is in
___________________________ to __________________________________
imminent danger to themselves or another
money management addresses 3 things:
____________, ____________, and ____________
cash flow management (budgeting), personal net worth, financial goal setting
_________________________= capacity based on knowledge, skills, and access
to manage financial resource prudently and effectively
financial capacity
complete solution
It is important to make them feel __________ and __________
comfortable and welcomed
__________ prompt someone to explore and analyze their emotions and feelings
Open-ended question
__________ collect factual information
Closed-ended question
Give __________ for responses
time
time
Questions should be asked in a ___________________________ way
non-judgmental
It is important to ________________ your mentoring session
document
Helps to _____________________ what was accomplished for the next time you
work together
remember
Part of being an effective mentor is being a ____________________________
good listener
Listening = ________________ + __________________ what you have been told
hearing and understanding
___________________- restating exactly what you have heard from the student
rephrasing
__________________- clarify the response
paraphrasing
___________________- focus on just the main points of the response
summarizing
Stay _________________ and _________________ throughout the session
positive and upbeat
____________________ the student to take the next steps you discuss together
encourage
Every mentoring session should end on a __________________ note
positive
Give the student a printed action plan with: ___________________ and
___________________
campus resources and your contact information (if appropriate)
________________- vocal communication, language
verbal
________________- wordless cues (tone of voice, loudness, inflection, pitch,
body language, gestures, posture, etc.)
non-verbal
What form of communication is more subtle and harder to pick up on?
non-verbal communication
,Intuitor Communicators
Intuitor Communicators are big picture individuals who are inspirational, visionary and
conceptual. They prefer to exist in the world of theories and possibilities and gain more
satisfaction from planning, strategizing than from actual implementation. These
individuals are creative problem solvers and inspire others to think outside of the box.
Intuitors communicate concepts and insights but may not always have factual basis or
understand how their ideas will actually work. Because they focus on possibilities, they
move quickly from topic to topic. They often assume others understand their ideas
without full explanation or that they think the same as they do. They are very convinced
of the value of their ideas and contributions and may become irritated or defensive
when others challenge their conclusions. This style is frequently criticized for being
unrealistic and impractical.
Thinker Communicators
Thinker Communicators are individuals that value logic, objectivity and analysis. They
are not easily influenced by emotions and often believe emotions really have no place in
decision making. These individuals prefer to analyze data or historical information when
developing current solutions. Thinkers are even tempered and tend to treat others fairly.
Thinkers communicate directly and are concerned more with honesty and accuracy.
This tendency can be perceived as blunt and insensitive, and frequently inhibits building
and nurturing relationships. Because thinkers are logical and factual, they assume
everyone understands them and sees things the same way they do. This style is often
criticized for being too cautious and conservative.
Senser Communicators
[PA1]Senser Communicators are individuals who are results oriented and value
deadlines and projects. This style has a high need to achieve but also they are very
practical. These individuals will only commit themselves to a project or an idea once
they know all the details and they have determined there is a high likelihood of success.
Sensers tend to be more down-to-earth, energetic and are detail-oriented individuals.
Though they can conceptualize, they prefer specifics. These individuals have high
standards and are frequently perfectionists and expect that of others. They are very
direct in their communication, with little patience for people who do not get to the point
and they have no patience for small talk. Because Sensers are so focused on
achievement, they may emphasize short term results over long term planning. This style
is criticized for being too opinionated and not respecting others' opinions
Feeler Communicators
Feeler Communicators are individuals who value their relationships with others. They
respond to other people’s needs, their feelings and moods. Feelers are quick to provide
support, empathy and encouragement. A Feeler will typically be the person making sure
that everyone else feels valued, that others gets their opinion heard and are happy.
These individuals are good at facilitating consensus and mediating disagreement. They
are great listeners, approachable and good at pointing out others' strengths. Because
relationships are so important to a Feeler, goals and deadlines are sometimes sacrificed
for the sake of the relationship. Their communication style tends to be more tactful than
honest, as they do not want to hurt anyone's feelings. They may tend to avoid or delay
making decisions until everyone is happy with the decision. Since Feelers rely more on
, "gut feelings" than logic, they may become defensive when confronted, appearing
overly sensitive and subjective. This style can be criticized for being too emotional.
Give them the impression that you're interested in talking to ____________
them
Ask ____________________ about the student and their interests
open-ended questions
Notice their ____________________ and ___________________
body language and feelings
Listen __________________ to what they are saying
attentively
Look them directly in the ________________
eyes
Say the person's _________________
name
VARK Model based on the model by ___________________
Neil Fleming
V: ________________________- examples of ways to best learn
Visual learners
EX)Pictures, movies, diagrams, etc.
A: ________________________- examples of ways to best learn
Auditory learners
EX)Music, discussion, lectures, etc.
R: ________________________- examples of ways to best learn
Reading and Writing learners
EX)Making lists, reading textbooks, taking notes, etc.
K: ________________________- examples of ways to best learn
Kinesthetic learners
EX)Movement, experiments, hands-on activities, etc.
____________ or ____________ get into a nonprofessional relationship with
students
Should or should not
Be _______________________ of information being shared, tell them if any
information must be shared with another person
respectful
Confidentiality belongs to _______ ____________ and it is for them to waive, not
you as the mentor
the student
Limit to confidentiality: you always have a duty to report if the student is in
___________________________ to __________________________________
imminent danger to themselves or another
money management addresses 3 things:
____________, ____________, and ____________
cash flow management (budgeting), personal net worth, financial goal setting
_________________________= capacity based on knowledge, skills, and access
to manage financial resource prudently and effectively
financial capacity
