D072 Fundamentals for Success in Business STUDY GUIDE 130 QUESTIONS AND ANSWERS 2023.

D072 Fundamentals for Success in Business STUDY GUIDE 130 QUESTIONS AND ANSWERS 2023. 1. Ability: Possession of the means to do something 2. Active Listening: Giving the sender full, undisrupted attention with the intention of fully receiving his or her message 3. Aggressive Communicator: Forceful communication style often carried out in a loud and hostile manner 4. Assertive communicator: Productive communication style used by those who express their ideas while listening attentively to others 5. Attraction-Selection-Attrition (A-S-A): A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave 6. Attrition: The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death 7. Autocratic Style: Leadership style that keeps close control over subordinates and does not seek much input from others 8. Barrier to Effective Communication: Factor that prevents the receiver from receiving and understanding the message accurately 9. Behavioral Event Interviews: Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan 10. Channel: Means of passing information from sender to recipient, such as via face-to-face meeting or telephone calls 11. Code of Ethics: Guide that publicly sets out an organization's key values and ethical obligations 12. Coercive power: Ability to take something away or punish someone for noncompliance 13. Communication: Sharing understanding and meanings via oral, nonverbal, and written forms 14. Communication Style: Dominant way in which an individual interacts and exchanges information with others 15. Consideration: The relationship oriented between behaviors of a leader 1 / 9 D072 Fundamentals for Success in Business 16. Corporate Culture: The attitudes, values, and standards of behavior that distinguishes one organization form another 17. Corporate Social Responsibility (CSR): Philosophy in which a company voluntarily engages in actions that benefit society, be it economically, socially, politically, or environmentally 18. Cultutal Diversity: The existence of a variety of cultural or ethnic groups within a workplace 19. CVF Model: Framework for assessing organizational culture and organizational dynamics 20. Design Thinking: A method of problem-solving strategy wherein the data collected are expressed visually in order to create new strategies, ways, and methods to solve problems, create opportunities or strengthen weaknesses 21. Effective Communication: When information transmitted is interpreted by the receiver in the way it was intended by the sender 22. Emotional Intelligence: The capacity to be aware of controls and express one's emotions, and to handle interpersonal relationships judiciously and empathetically 23. Emotional Quotient (EQ): The level of a person's emotional intelligence, often as represented by a score in a standardized test 24. Empathy: Being attuned and sensitive to the emotional state of others 25. Employee-Member-Centered Behaviors: Behaviors that focus on supporting employees 26. Ethics: Principles that serve as a guide about how to behave 27. Expert Power: Power based on knowledge and special skill or experience 28. Formal Leaders: A person who is officially designated as the leader of a group 29. Greenwashing: When organizations carry about CSR missions in an inauthentic way, using them to increase publicity rather than to spur real change 30. Idealized influence: Form of transformational leadership in which a leader models behaviors and attitudes that subordinates choose to emulate 31. Illegal-Ethica