Started on Thursday, 11 May 2023, 2:43 PM
State Finished
Completed on Thursday, 11 May 2023, 7:48 PM
Time taken 5 hours 5 mins
Marks 32.00/40.00
Grade 80.00 out of 100.00
Question 1
Incorrect
Mark 0.00 out of 1.00
The Cure Day Hospital Somerset West is a new state-of-the-art healthcare facility in the Helderberg area offering same-day surgical procedures by
qualified doctors and assisted by dedicated and qualified nursing staff. The recovery wards, examination rooms and operating theaters used by the hospital
forms part of which element of the transformation model?
Select one:
a. Environment
b. Aids
c. Transformation process
d. Outputs
The correct answer is: Aids
Question 2
Correct
Mark 1.00 out of 1.00
The operations function is that function in the business primarily aimed at ________________ .
Select one:
a. the utilisation of resources to manufacture products or render services
b. personnel directly responsible for managing operations
c. activities relating to the production of products
d. responding to market demands and needs
The correct answer is: the utilisation of resources to manufacture products or render services
,Question 3
Correct
Mark 1.00 out of 1.00
Rachel works for a domestic cleaning agency, Busy Bee’s Cleaning. She realises that, just before the holiday season, demand for their cleaning services
picks up. To capitalise on this increase in demand, Rachel arranges for more part-time cleaners during these high-peak seasons. Which type of capacity
plan is Rachel using?
Select one:
a. A level-capacity plan
b. A chase-demand plan
c. A demand-management plan
d. A combination management plan
The correct answer is: A chase-demand plan
Question 4
Correct
Mark 1.00 out of 1.00
_______________ involve a package of products and services; for example the tangible physical object such as a car (if a product is involved) or the
intangible object such as a visit to the theatre (if a service is involved).
Select one:
a. Designs
b. Concepts
c. Components
d. Benefits
The correct answer is: Concepts
,Question 5
Incorrect
Mark 0.00 out of 1.00
Quality planning and control can be divided into six steps. Which one of the following options represents the first step in this process?
Select one:
a. Setting standards for each quality characteristic.
b. Defining the quality characteristics.
c. Measuring the quality characteristics.
d. Controlling quality against the set standards.
The correct answer is: Defining the quality characteristics.
Question 6
Correct
Mark 1.00 out of 1.00
Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International?
Select one:
a. Output kept in stock
b. Manufactured before use
c. Labour intensive
d. Capital-intensive production
The correct answer is: Labour intensive
, Question 7
Correct
Mark 1.00 out of 1.00
Different operations have different characteristics and the processes may differ fundamentality in four ways (the four Vs). Which one of the following Vs
will influence the cost of making a product or delivering a service, given that a lower production cost per unit is possible, if the fixed cost is spread over a
larger number of units?
Select one:
a. Volume of output
b. Variety of output
c. Variation of output
d. Visibility of output
The correct answer is: Volume of output
Question 8
Correct
Mark 1.00 out of 1.00
The manufacturing plant used by a motor manufacturer during the production of vehicles refer to which one of the following inputs in the transformation
model?
Select one:
a. Information
b. Equipment and facilities
c. Technology
d. Material
The correct answer is: Equipment and facilities
State Finished
Completed on Thursday, 11 May 2023, 7:48 PM
Time taken 5 hours 5 mins
Marks 32.00/40.00
Grade 80.00 out of 100.00
Question 1
Incorrect
Mark 0.00 out of 1.00
The Cure Day Hospital Somerset West is a new state-of-the-art healthcare facility in the Helderberg area offering same-day surgical procedures by
qualified doctors and assisted by dedicated and qualified nursing staff. The recovery wards, examination rooms and operating theaters used by the hospital
forms part of which element of the transformation model?
Select one:
a. Environment
b. Aids
c. Transformation process
d. Outputs
The correct answer is: Aids
Question 2
Correct
Mark 1.00 out of 1.00
The operations function is that function in the business primarily aimed at ________________ .
Select one:
a. the utilisation of resources to manufacture products or render services
b. personnel directly responsible for managing operations
c. activities relating to the production of products
d. responding to market demands and needs
The correct answer is: the utilisation of resources to manufacture products or render services
,Question 3
Correct
Mark 1.00 out of 1.00
Rachel works for a domestic cleaning agency, Busy Bee’s Cleaning. She realises that, just before the holiday season, demand for their cleaning services
picks up. To capitalise on this increase in demand, Rachel arranges for more part-time cleaners during these high-peak seasons. Which type of capacity
plan is Rachel using?
Select one:
a. A level-capacity plan
b. A chase-demand plan
c. A demand-management plan
d. A combination management plan
The correct answer is: A chase-demand plan
Question 4
Correct
Mark 1.00 out of 1.00
_______________ involve a package of products and services; for example the tangible physical object such as a car (if a product is involved) or the
intangible object such as a visit to the theatre (if a service is involved).
Select one:
a. Designs
b. Concepts
c. Components
d. Benefits
The correct answer is: Concepts
,Question 5
Incorrect
Mark 0.00 out of 1.00
Quality planning and control can be divided into six steps. Which one of the following options represents the first step in this process?
Select one:
a. Setting standards for each quality characteristic.
b. Defining the quality characteristics.
c. Measuring the quality characteristics.
d. Controlling quality against the set standards.
The correct answer is: Defining the quality characteristics.
Question 6
Correct
Mark 1.00 out of 1.00
Which one of the following is a characteristic of a service produced by a service provider such as OR Tambo International?
Select one:
a. Output kept in stock
b. Manufactured before use
c. Labour intensive
d. Capital-intensive production
The correct answer is: Labour intensive
, Question 7
Correct
Mark 1.00 out of 1.00
Different operations have different characteristics and the processes may differ fundamentality in four ways (the four Vs). Which one of the following Vs
will influence the cost of making a product or delivering a service, given that a lower production cost per unit is possible, if the fixed cost is spread over a
larger number of units?
Select one:
a. Volume of output
b. Variety of output
c. Variation of output
d. Visibility of output
The correct answer is: Volume of output
Question 8
Correct
Mark 1.00 out of 1.00
The manufacturing plant used by a motor manufacturer during the production of vehicles refer to which one of the following inputs in the transformation
model?
Select one:
a. Information
b. Equipment and facilities
c. Technology
d. Material
The correct answer is: Equipment and facilities
