HR Management Chapters 1-10 (correct answers)
Human Resource Management correct answers The policies, parties and systems that
influence employees behavior, attitudes and performance
HRM Practices correct answers Analysis and Design of Work
HR Planning
Recruiting
Selection
Training and Development
Compensation
Performance Management
Employee Relations
Companies with effective HRM tend to correct answers be more innovative, have
greater productivity and develop a more favorable reputation in the community
Human Capital correct answers an organization's employees described in terms of their
training, experience, judgment, intelligence, relationships and insight
Employees are... correct answers resources
Sustainable Competitive Advantage correct answers an organization is better than its
competitors at something and can hold that advantage over a sustained period of time
necessary qualities to help organizations gain advantage... correct answers valuable,
cannot be imitated, have no good substitutes,rare
High performance Work System correct answers an organization in which technology,
organizational structure, people, and processes all work together to give an organization
a competitive advantage
Example of a high performance work system correct answers designing a football play
Job Analysis correct answers process of getting detailed information about jobs
Job Design correct answers process of defining the way work will be performed and the
tasks that a given job requires
Recruitment correct answers the process through which the organization seeks
applicants for potential employment
Selection correct answers The process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals.
Top Qualities Employers seek in Job Candidates correct answers Interpersonal skills
work ethic
initiative/flexibility
honesty/loyalty
strong communication skills
Training correct answers A planned effort to enable employees to learn job-related
knowledge, skills, and behavior.
Development correct answers Acquisition of knowledge, skills, and behaviors that
improve an employee's ability to meet changes in job requirements and in customer
demands.
Performance Management correct answers The process of ensuring that employees'
activities and outputs match the organization's goals.
HR can measure this with questionnaires
,Planning Pay and Benefits correct answers How much salary, wages bonuses,
commissions, and other performance -related pay to offer.
Which benefits to offer and how much of the cost will be shared by employees.
Administering Pay and Benefits correct answers Systems for keeping track of
employees' earnings and benefits are needed.
Employees need information about their benefits plan.
Extensive record keeping and reporting is needed
Maintaing Positive Employee Relations means... correct answers preparing and
distributing employee handbooks and newsletters and dealing with and responding to
communications from employees questions
Organizations depend on their HR department to help establish and communicate
policies related to... correct answers hiring, discipline, promotions and benefits
All aspects of HRM require... correct answers careful and discreet record keeping
Government requirements include: correct answers filing reports and displaying posters,
avoiding unlawful behavior
HR Planning correct answers identifying the numbers and types of employees the
organization will require to meet its objectives.
Evidence-Based HR correct answers Collecting and using data to show that human
resource practices have a positive influence on the company's bottom line or key
stakeholders.
ex: relationship between a new selection system and employee turnover
Corporate Social Responsibility correct answers A company's commitment to meeting
the needs of its stakeholders.
Stakeholders correct answers The parties with an interest in the company's success
(typically, shareholders, the community, customers, and employees).
Skills of HRM Professionals: Credible Activist correct answers delivers results with
integrity, shares information, builds trusting relationships, influences others providing
candid observations and taking appropriate risks
Skills of HRM Professionals: Talent Manager/Organizational Designer correct answers
develops talent, designs reward systems and shapes the organization
Skills of HRM Professionals: Cultural Steward correct answers facilitates change,
develops and values the culture, helps employees navigate the culture(find meaning in
their work, manage work/life balance, encourage innovation)
Skills of HRM Professionals: Strategic Architect correct answers Recognizes business
trends and their impact on the business, Applies evidence-based HR, Develops people
strategies that contribute to the business strategy
Skills of HRM Professionals: Operational Executor correct answers implements
workplace policies, advances HR technology, administers day-today work of managing
people
Skills of HRM Professionals: Business Ally correct answers understands how the
business makes money, understand language of the business
Supervisors' involvement in HRM correct answers consider the way decisions and
policies will affect their employees, understand the principles of communication and
motivation
Ethics correct answers fundamental principles of right and wrong.
, Ethical behavior is behavior that is consistent with those principles.
Employee Rights: Free Consent correct answers people have the right to be treated
only as they knowingly and willingly consent to be treated
Employee Rights: Privacy correct answers People have the right to do as they wish in
their private lives, and they have the right to control what they reveal about private
activities.
Employee Rights: Freedom of Conscience correct answers People have the right to
refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly
accepted norms.
Employee Rights: Freedom of Speech correct answers People have the right to criticize
an organization's ethics, if they do so in good conscience and their criticism does not
violate the rights of individuals in the organization.
Employee Rights: Due Process correct answers If people believe their rights are being
violated, they have the right to a fair and impartial hearing.
One way to think about ethics in business is that the morally correct action is the one
that minimizes encroachments on and avoids violations of these rights.
Ethical Companies act according to four principles: correct answers In their
relationships with customers, vendors, and clients, ethical companies emphasize mutual
benefits.
Employees assume responsibility for the actions of the company.
The company has a sense of purpose or vision that employees value and use in their
day-to-day work.
They emphasize fairness.
Changing in the Labor Force correct answers Aging workforce, diverse workforce, skill
deficiencies
Age Distribution of the U.S. Labor force correct answers fastest growing age group is
expected to be workers 55 and older
"Silent Generation" (born 1925-1945) correct answers tend to value income and
employment security and avoid challenging authority
Baby Boomers (born 1946-1964) correct answers tend to value unexpected rewards,
opportunities for learning, and time with management.
Generation X (1965-1980) correct answers tend to be pragmatic and cynical, and they
have well-developed self-management skills
Millennials or Generation Y (1981-1995) correct answers comfortable with the latest
technology, and they want to be noticed, respected, and involved
No "Brain Drain" correct answers As more of the workforce reaches retirement age,
some companies have set up mentoring programs between older and younger workers
so that knowledge is not lost but passed on.
Projected Racial Makeup of the Work Force correct answers The fastest growing
category is expected to be Asian and "other groups" because of immigration and
birthrates above the national average.
In addition to these racial categories, the ethnic category of Hispanics is growing equally
fast.
Skills employers are looking for: correct answers mathematical
verbal
interpersonal
Human Resource Management correct answers The policies, parties and systems that
influence employees behavior, attitudes and performance
HRM Practices correct answers Analysis and Design of Work
HR Planning
Recruiting
Selection
Training and Development
Compensation
Performance Management
Employee Relations
Companies with effective HRM tend to correct answers be more innovative, have
greater productivity and develop a more favorable reputation in the community
Human Capital correct answers an organization's employees described in terms of their
training, experience, judgment, intelligence, relationships and insight
Employees are... correct answers resources
Sustainable Competitive Advantage correct answers an organization is better than its
competitors at something and can hold that advantage over a sustained period of time
necessary qualities to help organizations gain advantage... correct answers valuable,
cannot be imitated, have no good substitutes,rare
High performance Work System correct answers an organization in which technology,
organizational structure, people, and processes all work together to give an organization
a competitive advantage
Example of a high performance work system correct answers designing a football play
Job Analysis correct answers process of getting detailed information about jobs
Job Design correct answers process of defining the way work will be performed and the
tasks that a given job requires
Recruitment correct answers the process through which the organization seeks
applicants for potential employment
Selection correct answers The process by which the organization attempts to identify
applicants with the necessary knowledge, skills, abilities, and other characteristics that
will help the organization achieve its goals.
Top Qualities Employers seek in Job Candidates correct answers Interpersonal skills
work ethic
initiative/flexibility
honesty/loyalty
strong communication skills
Training correct answers A planned effort to enable employees to learn job-related
knowledge, skills, and behavior.
Development correct answers Acquisition of knowledge, skills, and behaviors that
improve an employee's ability to meet changes in job requirements and in customer
demands.
Performance Management correct answers The process of ensuring that employees'
activities and outputs match the organization's goals.
HR can measure this with questionnaires
,Planning Pay and Benefits correct answers How much salary, wages bonuses,
commissions, and other performance -related pay to offer.
Which benefits to offer and how much of the cost will be shared by employees.
Administering Pay and Benefits correct answers Systems for keeping track of
employees' earnings and benefits are needed.
Employees need information about their benefits plan.
Extensive record keeping and reporting is needed
Maintaing Positive Employee Relations means... correct answers preparing and
distributing employee handbooks and newsletters and dealing with and responding to
communications from employees questions
Organizations depend on their HR department to help establish and communicate
policies related to... correct answers hiring, discipline, promotions and benefits
All aspects of HRM require... correct answers careful and discreet record keeping
Government requirements include: correct answers filing reports and displaying posters,
avoiding unlawful behavior
HR Planning correct answers identifying the numbers and types of employees the
organization will require to meet its objectives.
Evidence-Based HR correct answers Collecting and using data to show that human
resource practices have a positive influence on the company's bottom line or key
stakeholders.
ex: relationship between a new selection system and employee turnover
Corporate Social Responsibility correct answers A company's commitment to meeting
the needs of its stakeholders.
Stakeholders correct answers The parties with an interest in the company's success
(typically, shareholders, the community, customers, and employees).
Skills of HRM Professionals: Credible Activist correct answers delivers results with
integrity, shares information, builds trusting relationships, influences others providing
candid observations and taking appropriate risks
Skills of HRM Professionals: Talent Manager/Organizational Designer correct answers
develops talent, designs reward systems and shapes the organization
Skills of HRM Professionals: Cultural Steward correct answers facilitates change,
develops and values the culture, helps employees navigate the culture(find meaning in
their work, manage work/life balance, encourage innovation)
Skills of HRM Professionals: Strategic Architect correct answers Recognizes business
trends and their impact on the business, Applies evidence-based HR, Develops people
strategies that contribute to the business strategy
Skills of HRM Professionals: Operational Executor correct answers implements
workplace policies, advances HR technology, administers day-today work of managing
people
Skills of HRM Professionals: Business Ally correct answers understands how the
business makes money, understand language of the business
Supervisors' involvement in HRM correct answers consider the way decisions and
policies will affect their employees, understand the principles of communication and
motivation
Ethics correct answers fundamental principles of right and wrong.
, Ethical behavior is behavior that is consistent with those principles.
Employee Rights: Free Consent correct answers people have the right to be treated
only as they knowingly and willingly consent to be treated
Employee Rights: Privacy correct answers People have the right to do as they wish in
their private lives, and they have the right to control what they reveal about private
activities.
Employee Rights: Freedom of Conscience correct answers People have the right to
refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly
accepted norms.
Employee Rights: Freedom of Speech correct answers People have the right to criticize
an organization's ethics, if they do so in good conscience and their criticism does not
violate the rights of individuals in the organization.
Employee Rights: Due Process correct answers If people believe their rights are being
violated, they have the right to a fair and impartial hearing.
One way to think about ethics in business is that the morally correct action is the one
that minimizes encroachments on and avoids violations of these rights.
Ethical Companies act according to four principles: correct answers In their
relationships with customers, vendors, and clients, ethical companies emphasize mutual
benefits.
Employees assume responsibility for the actions of the company.
The company has a sense of purpose or vision that employees value and use in their
day-to-day work.
They emphasize fairness.
Changing in the Labor Force correct answers Aging workforce, diverse workforce, skill
deficiencies
Age Distribution of the U.S. Labor force correct answers fastest growing age group is
expected to be workers 55 and older
"Silent Generation" (born 1925-1945) correct answers tend to value income and
employment security and avoid challenging authority
Baby Boomers (born 1946-1964) correct answers tend to value unexpected rewards,
opportunities for learning, and time with management.
Generation X (1965-1980) correct answers tend to be pragmatic and cynical, and they
have well-developed self-management skills
Millennials or Generation Y (1981-1995) correct answers comfortable with the latest
technology, and they want to be noticed, respected, and involved
No "Brain Drain" correct answers As more of the workforce reaches retirement age,
some companies have set up mentoring programs between older and younger workers
so that knowledge is not lost but passed on.
Projected Racial Makeup of the Work Force correct answers The fastest growing
category is expected to be Asian and "other groups" because of immigration and
birthrates above the national average.
In addition to these racial categories, the ethnic category of Hispanics is growing equally
fast.
Skills employers are looking for: correct answers mathematical
verbal
interpersonal
