Chapter 1 HRM (correct answers)
1) Human resources management refers to:
A) all managerial activities.
B) concepts and techniques used in leading people at work.
C) concepts and techniques for organizing work activities.
D) management techniques for controlling people at work.
E) the management of people in organizations. correct answers E. THE
MANAGEMENT OF PEOPLE IN ORGANIZATIONS
2) The knowledge, education, training, skills, and expertise of a firm ʹs workers is known
as:
A) physical capital.
B) managementʹs philosophy.
C) production capital.
D) human capital.
E) cultural diversity. correct answers D. HUMAN CAPITAL
3) Human resources practices that support strategy include:
A) performance management.
B) rewards practices.
C) staffing practices.
D) policies and procedures.
E) production scheduling. correct answers E. PRODUCTION SCHEDULING
4) A company utilizes a system to measure the impact of Human Resources which
balances
measures relating to financial results, customers, internal business processes and
human capital
management. This system is knows as the:
A) HRIS.
B) Human Capital Index.
C) balanced strategy.
D) balanced scorecard.
E) none of the above. correct answers D. BALANCED SCORECARD
5) You have been tasked with building employee engagement at the firm you work for.
Strategic
human resources initiatives you would consider implementing include:
A) employee recognition programs.
B) employee recognition programs and management development programs.
C) job design indicators.
D) diversity programs.
E) employee relations activity. correct answers B. EMPLOYEE RECOGNITION
PROGRAMS AND MANAGEMENT DEVELOPMENT PROGRAMS
, 6) HR department staff members are traditionally involved in key operational
responsibilities. Which
of the following is an operational responsibility?
A) setting goals and objectives
B) interpreting human right laws
C) collecting metrics
D) analyzing metrics
E) interpreting health and safety legislation correct answers C. COLLECTING METRICS
7) Being completely familiar with employment legislation, HR policies and procedures,
collective
agreements, and the outcome of recent arbitration hearings and court decisions is most
closely
related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent correct answers C. OFFERING ADVICE
8) The practice of contracting with outside vendors to handle specified functions on a
permanent
basis is known as
A) contract administration.
B) payroll and benefits administration.
C) hiring temporary employees.
D) outsourcing.
E) labour-management relations. correct answers D. OUTSOURCING
9) The companyʹs plan for how it will balance its internal strengths and weaknesses with
external
opportunities and threats in order to maintain competitive advantage is known as
A) environmental scanning.
B) HR strategy.
C) policies and procedures.
D) strategy.
E) none of the above. correct answers D. STRATEGY
10) Rita is the HR Director of a manufacturing company. She recently undertook
research to identify
competitor compensation and incentive plans, information about pending legislative
changes and
availability of talent in the labour market for the upcoming strategic planning meeting.
Rita was
conducting:
A) environmental scanning.
1) Human resources management refers to:
A) all managerial activities.
B) concepts and techniques used in leading people at work.
C) concepts and techniques for organizing work activities.
D) management techniques for controlling people at work.
E) the management of people in organizations. correct answers E. THE
MANAGEMENT OF PEOPLE IN ORGANIZATIONS
2) The knowledge, education, training, skills, and expertise of a firm ʹs workers is known
as:
A) physical capital.
B) managementʹs philosophy.
C) production capital.
D) human capital.
E) cultural diversity. correct answers D. HUMAN CAPITAL
3) Human resources practices that support strategy include:
A) performance management.
B) rewards practices.
C) staffing practices.
D) policies and procedures.
E) production scheduling. correct answers E. PRODUCTION SCHEDULING
4) A company utilizes a system to measure the impact of Human Resources which
balances
measures relating to financial results, customers, internal business processes and
human capital
management. This system is knows as the:
A) HRIS.
B) Human Capital Index.
C) balanced strategy.
D) balanced scorecard.
E) none of the above. correct answers D. BALANCED SCORECARD
5) You have been tasked with building employee engagement at the firm you work for.
Strategic
human resources initiatives you would consider implementing include:
A) employee recognition programs.
B) employee recognition programs and management development programs.
C) job design indicators.
D) diversity programs.
E) employee relations activity. correct answers B. EMPLOYEE RECOGNITION
PROGRAMS AND MANAGEMENT DEVELOPMENT PROGRAMS
, 6) HR department staff members are traditionally involved in key operational
responsibilities. Which
of the following is an operational responsibility?
A) setting goals and objectives
B) interpreting human right laws
C) collecting metrics
D) analyzing metrics
E) interpreting health and safety legislation correct answers C. COLLECTING METRICS
7) Being completely familiar with employment legislation, HR policies and procedures,
collective
agreements, and the outcome of recent arbitration hearings and court decisions is most
closely
related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent correct answers C. OFFERING ADVICE
8) The practice of contracting with outside vendors to handle specified functions on a
permanent
basis is known as
A) contract administration.
B) payroll and benefits administration.
C) hiring temporary employees.
D) outsourcing.
E) labour-management relations. correct answers D. OUTSOURCING
9) The companyʹs plan for how it will balance its internal strengths and weaknesses with
external
opportunities and threats in order to maintain competitive advantage is known as
A) environmental scanning.
B) HR strategy.
C) policies and procedures.
D) strategy.
E) none of the above. correct answers D. STRATEGY
10) Rita is the HR Director of a manufacturing company. She recently undertook
research to identify
competitor compensation and incentive plans, information about pending legislative
changes and
availability of talent in the labour market for the upcoming strategic planning meeting.
Rita was
conducting:
A) environmental scanning.
