MADM 301 Final Exam 2023 Study Guide with complete
solution
Whether a person begins his or her career at the entry level or as a supervisor,
his or her job as a manager is to do the work. (T/F)?
FALSE
The __________is the decisional role that managers play when they discuss
schedules, projects, goals, outcomes, resources, and employee raises.
NEGOTAIATOR ROLE
According to Jeffrey Pfeffer, companies that invest in business ideas will create
long-lasting competitive advantages that are difficult for other companies to
duplicate.(T/F)?
FALSE/ invest employees
_____ increase in importance as managers rise through the management
hierarchy.
CONCEPTUAL SKILLS
In the context of Mintzberg's managerial roles, managers in the _____ share
information with people outside their departments or companies.
SPOKESPERSON ROLE
A Gantt chart indicates what?
WHAT TASKS MUST BE COMPLETED AT WHAT TIME
One of the practical implications of the contingency approach to management is
that management is much harder than it looks. (T/F)?
TRUE
The contingency approach to management clearly states that all management
ideas or practices are universal. (T/F)?
FALSE
What is a bureaucratic organization?
the exercise of control on the basis of knowledge, expertise, or experience
According to Henri Fayol's fourteen principles of management, order can be
achieved in an organization by _____.
not overlapping responsibilities.
According to Chester Bernard, people will be indifferent to managerial directives
or orders if they _____.
(1) are understood, (2) are consistent with the purpose of the organization, (3) are
compatible with the people's personal interests, and (4) can actually be carried out by
those people.
Mary Parker Follett believed that the best way to deal with conflict was _____.
not domination, where one side wins and the other loses, or compromise, where each
side gives up some of what it wants, but integration.
Hodge finishes his work before its scheduled end date so that he can help his
colleagues who are lagging behind. In the context of scientific management,
Hodge
is a(n) _____.
, RATE BUSTER
Kevin owns a restaurant. He does not hire or dismiss his employees and has a
dedicated team that handles the hiring of chefs and other workers. Tasks and
responsibilities of every employee are well defined and documented. Based on
the given information, Kevin's restaurant is a _____.
bureaucratic organization
What exemplifies a political/legal trend in the general organizational
environments?
general environment
.__________are companies in the same industry that sell similar products or
services to customers.
COMPETITORS
The __________stops companies from engaging in unfair labor practices
National Labor Relations Board
What is environmental uncertainty?
is how well managers can understand or predict the external changes and trends
affecting their businesses. Starting at the left side of the exhibit, environmental
uncertainty is lowest when environmental change and environmental complexity are at
low levels, and resource scarcity is low (that is, resources are plentiful).
_________is the degree to which a supplier relies on a purchaser because of the
importance of that purchaser to the supplier and the difficulty of finding other
purchasers for its products.
buyer dependence
_____ are groups of concerned citizens who band together to try to influence the
business practices of specific industries, businesses, and professions.
advocacy groups
_____ is the degree to which a company relies on a provider because of the
importance of the provider's product to the company and the difficulty of finding
other sources of that product.
supplier dependence
_____ is a tactic that typically involves framing issues as public issues; exposing
questionable, exploitative, or unethical practices; and creating controversy that is
likely to receive extensive news coverage.
media advocacy
In the context of environmental complexity, a(n)__________is an environment
with few environmental factors.
simple environment
To motivate employees to perform better, the human resources department of
Martianse, a chain of retail apparel stores, replaced the company's fixed incentive
system with a performance-based incentive system. In this scenario, Martianse's
human resources department is most likely using _____.
behavioral substitution
_________is a company's social responsibility to not violate accepted principles
of right and wrong when conducting its business.
ethical responsibility
solution
Whether a person begins his or her career at the entry level or as a supervisor,
his or her job as a manager is to do the work. (T/F)?
FALSE
The __________is the decisional role that managers play when they discuss
schedules, projects, goals, outcomes, resources, and employee raises.
NEGOTAIATOR ROLE
According to Jeffrey Pfeffer, companies that invest in business ideas will create
long-lasting competitive advantages that are difficult for other companies to
duplicate.(T/F)?
FALSE/ invest employees
_____ increase in importance as managers rise through the management
hierarchy.
CONCEPTUAL SKILLS
In the context of Mintzberg's managerial roles, managers in the _____ share
information with people outside their departments or companies.
SPOKESPERSON ROLE
A Gantt chart indicates what?
WHAT TASKS MUST BE COMPLETED AT WHAT TIME
One of the practical implications of the contingency approach to management is
that management is much harder than it looks. (T/F)?
TRUE
The contingency approach to management clearly states that all management
ideas or practices are universal. (T/F)?
FALSE
What is a bureaucratic organization?
the exercise of control on the basis of knowledge, expertise, or experience
According to Henri Fayol's fourteen principles of management, order can be
achieved in an organization by _____.
not overlapping responsibilities.
According to Chester Bernard, people will be indifferent to managerial directives
or orders if they _____.
(1) are understood, (2) are consistent with the purpose of the organization, (3) are
compatible with the people's personal interests, and (4) can actually be carried out by
those people.
Mary Parker Follett believed that the best way to deal with conflict was _____.
not domination, where one side wins and the other loses, or compromise, where each
side gives up some of what it wants, but integration.
Hodge finishes his work before its scheduled end date so that he can help his
colleagues who are lagging behind. In the context of scientific management,
Hodge
is a(n) _____.
, RATE BUSTER
Kevin owns a restaurant. He does not hire or dismiss his employees and has a
dedicated team that handles the hiring of chefs and other workers. Tasks and
responsibilities of every employee are well defined and documented. Based on
the given information, Kevin's restaurant is a _____.
bureaucratic organization
What exemplifies a political/legal trend in the general organizational
environments?
general environment
.__________are companies in the same industry that sell similar products or
services to customers.
COMPETITORS
The __________stops companies from engaging in unfair labor practices
National Labor Relations Board
What is environmental uncertainty?
is how well managers can understand or predict the external changes and trends
affecting their businesses. Starting at the left side of the exhibit, environmental
uncertainty is lowest when environmental change and environmental complexity are at
low levels, and resource scarcity is low (that is, resources are plentiful).
_________is the degree to which a supplier relies on a purchaser because of the
importance of that purchaser to the supplier and the difficulty of finding other
purchasers for its products.
buyer dependence
_____ are groups of concerned citizens who band together to try to influence the
business practices of specific industries, businesses, and professions.
advocacy groups
_____ is the degree to which a company relies on a provider because of the
importance of the provider's product to the company and the difficulty of finding
other sources of that product.
supplier dependence
_____ is a tactic that typically involves framing issues as public issues; exposing
questionable, exploitative, or unethical practices; and creating controversy that is
likely to receive extensive news coverage.
media advocacy
In the context of environmental complexity, a(n)__________is an environment
with few environmental factors.
simple environment
To motivate employees to perform better, the human resources department of
Martianse, a chain of retail apparel stores, replaced the company's fixed incentive
system with a performance-based incentive system. In this scenario, Martianse's
human resources department is most likely using _____.
behavioral substitution
_________is a company's social responsibility to not violate accepted principles
of right and wrong when conducting its business.
ethical responsibility
