MERA CUSTOMER SERVICE SCREENING
TEST/100 QUESTIONS AND
ANSWERS/UPDATED 2023/VERIFIED 100%
What questions do you ask to see if the customer software met expectations of the
customer? - -How has the software worked for what you were doing it for?
-A new customer comes into your department, but you are helping another customer.
You should: - -Acknowledge the new customer's presence with eye contact and /or a
brief comment that you'll be right with him.
-Which of the following would be the best option when trying to find out what customer
wants to buy? - -What color do you prefer in that brand?
-A good reason for creating an opening for discussion is to: - -Get to know what the
customer wants
-The best way to talk to a new customer is to: - -Match what you say and your tone of
voice to her personality
-Three ways to create a positive impression of you and the store include:
Complimenting the customer's taste; assuring the customer that he is the expert; and - -
Indicating based on your professional product knowledge, you feel his purchases are
worthwhile
-A retail association sees that an electrical socket has wires exposed in an area where
customers shop. The retail associate must: - -Secure the area and report the situation to
management.
-If the customer isn't shopping alone, you can include the rest of the party by: - -Giving
other service to those in the party, such as offering a chair or a cup a refreshment
-A customer has looked at several watches and seems to like one best. What is the best
to say to close the sale? - -Shall I go ahead and replace the band for you or do you want
to keep both styles for different looks?
-Which store offers the best price? - -Store 1 offers the best price.
-According to market research, what percentage of customers is likely to spend more if
the sales associate is helpful? - -45%
-If a customer walks directly to an item, this may indicate that he - -Knows what he
wants and would probably appreciate quick, efficient service
-Your ultimate goals as a sales associate is to: - -Satisfy the customer
-You can best determine the customer's needs by gathering information though careful
observation and by: - -Asking the customer thoughtful questions
, -To keep the lines of communication open the best questions to ask - -begin with who,
what, where, when, how, or why
-Which of the following are examples of open-ended questions? - -What features are
important to you?
-When fitting the products to the customer, you should: - -Ask questions that will help
her define the right fit
-Which of the following phrases might be appropriate when discussing clothing size
with your customer? - -Have you worn this brand before? What size was most
comfortable for you?
-How would you handle a situation where a customer wants a brand that you don't
carry? - -Get permission from him to show the items that you do have that meet his
needs
-If your store does not offer the particular product of service the customer is looking for,
your first option should always be to: - -Suggest alternatives that your store does carry
-Which of the following scenarios shows the proper use of a business card? The
Salesperson says, - -I've enjoyed helping you with your gift. Her's my business card in
case I can be further assistance. Feel free to call me directly if you have any questions or
special requests.
-Which of the following are acceptable ways to ask a customer's permission to provide
alternatives? - -We don't carry that specific brand, but may I suggest...
-Referring a customer to a competitor - -The customer seeking you out for future needs
-Creating customer loyalty is rewarding for: - -The store, The sales associate, The
customer
-What is the best way for a sales associate to learn about new merchandise that has just
come into your store? - -Read the labels and packaging information on the new product
-A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store." A sales associate is ringing up a customer and see that another
customer has a child who is eating an ice cream cone. The child is standing in front of
your newest laptops. Which of these should be the sales associate best response?" - -
briefly interrupt the first customer's transaction, ask the second customer kindly to
dispose of the ice cream.
-Two of the basics need to ensure that a customer has a pleasant experience when he
comes to your store are: - -An enjoyable atmosphere and super service
-Small kindnesses to your customers may include: - -All of the above
TEST/100 QUESTIONS AND
ANSWERS/UPDATED 2023/VERIFIED 100%
What questions do you ask to see if the customer software met expectations of the
customer? - -How has the software worked for what you were doing it for?
-A new customer comes into your department, but you are helping another customer.
You should: - -Acknowledge the new customer's presence with eye contact and /or a
brief comment that you'll be right with him.
-Which of the following would be the best option when trying to find out what customer
wants to buy? - -What color do you prefer in that brand?
-A good reason for creating an opening for discussion is to: - -Get to know what the
customer wants
-The best way to talk to a new customer is to: - -Match what you say and your tone of
voice to her personality
-Three ways to create a positive impression of you and the store include:
Complimenting the customer's taste; assuring the customer that he is the expert; and - -
Indicating based on your professional product knowledge, you feel his purchases are
worthwhile
-A retail association sees that an electrical socket has wires exposed in an area where
customers shop. The retail associate must: - -Secure the area and report the situation to
management.
-If the customer isn't shopping alone, you can include the rest of the party by: - -Giving
other service to those in the party, such as offering a chair or a cup a refreshment
-A customer has looked at several watches and seems to like one best. What is the best
to say to close the sale? - -Shall I go ahead and replace the band for you or do you want
to keep both styles for different looks?
-Which store offers the best price? - -Store 1 offers the best price.
-According to market research, what percentage of customers is likely to spend more if
the sales associate is helpful? - -45%
-If a customer walks directly to an item, this may indicate that he - -Knows what he
wants and would probably appreciate quick, efficient service
-Your ultimate goals as a sales associate is to: - -Satisfy the customer
-You can best determine the customer's needs by gathering information though careful
observation and by: - -Asking the customer thoughtful questions
, -To keep the lines of communication open the best questions to ask - -begin with who,
what, where, when, how, or why
-Which of the following are examples of open-ended questions? - -What features are
important to you?
-When fitting the products to the customer, you should: - -Ask questions that will help
her define the right fit
-Which of the following phrases might be appropriate when discussing clothing size
with your customer? - -Have you worn this brand before? What size was most
comfortable for you?
-How would you handle a situation where a customer wants a brand that you don't
carry? - -Get permission from him to show the items that you do have that meet his
needs
-If your store does not offer the particular product of service the customer is looking for,
your first option should always be to: - -Suggest alternatives that your store does carry
-Which of the following scenarios shows the proper use of a business card? The
Salesperson says, - -I've enjoyed helping you with your gift. Her's my business card in
case I can be further assistance. Feel free to call me directly if you have any questions or
special requests.
-Which of the following are acceptable ways to ask a customer's permission to provide
alternatives? - -We don't carry that specific brand, but may I suggest...
-Referring a customer to a competitor - -The customer seeking you out for future needs
-Creating customer loyalty is rewarding for: - -The store, The sales associate, The
customer
-What is the best way for a sales associate to learn about new merchandise that has just
come into your store? - -Read the labels and packaging information on the new product
-A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store." A sales associate is ringing up a customer and see that another
customer has a child who is eating an ice cream cone. The child is standing in front of
your newest laptops. Which of these should be the sales associate best response?" - -
briefly interrupt the first customer's transaction, ask the second customer kindly to
dispose of the ice cream.
-Two of the basics need to ensure that a customer has a pleasant experience when he
comes to your store are: - -An enjoyable atmosphere and super service
-Small kindnesses to your customers may include: - -All of the above
