WGU - ORGANIZATIONAL BEHAVIOR EXAM
2023/2024 - C715
A manageable level of conflict, members who are conscientious, and effective
leadership - ✔When organizing a team to develop a new quality control system,
management wanted to assign team members having characteristics common to
effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer
A climate of trust, members who fill role demands, and a large team size
Group performance evaluation, absence of conflict, and members who fill role demands
A manageable level of conflict, members who are conscientious, and effective
leadership
Group performance evaluation, members who score low on the personality
characteristic of extroversion, and effective leadership
A shared system of meanings that is unique to the organization - ✔Which option
defines organizational culture?
Choose 1 answer
A diverse cultural subset working together to strengthen impact
A shared system of meanings that is unique to the organization
An organizational segmentation according to cultural background
A human resources department program for recognizing diversity
A) An employee is late to work because of a punctured tire. - ✔Which of the following is
an example of externally caused behavior?
A) An employee is late to work because of a punctured tire.
B) An employee postpones a meeting because he overslept.
C) An employee was fired because he violated a company policy.
D) An employee was promoted when he achieved more than the assigned objectives.
E) An employee closed a sale with an important corporate client because of his
excellent negotiation skills.
A) bounded rationality - ✔A process of making decisions by constructing simplified
models that extract the essential features from problems without capturing all their
complexity is known as
A) bounded rationality
B) active selection
C) incremental decision making
D) optimal decision making
E) intuitive decision making
,WGU - ORGANIZATIONAL BEHAVIOR EXAM
2023/2024 - C715
A) reference group - ✔6) Jonas Wilkes has struggled for many years with tight finances
at home. Throughout school and college, he worked really hard, earned the best
grades, and prepared himself for a better life. By a better life, he meant a house in the
uptown Wellington Road and a membership in the Diamond District Club where he
envisions himself playing golf on weekends. The residents of Wellington Road and the
members of Diamond District Club serve as a ________ for him.
A) reference group
B) organizational group
C) control group
D) nominal group
E) intervention group
A) They are committed to their goals and set ambitious goals. - ✔Which of the following
statements is true about people with positive core self-evaluations ?
A) They are committed to their goals and set ambitious goals.
B) They view themselves as powerless over their environment.
C) They tend to question their capabilities and capacities.
D) They lack persistence to achieve goals.
E) They tend to be disliked by superiors and co-workers.
A) They give high importance to achievement and material success - ✔Which of the
following is true of the baby boomer generation?
A) They give high importance to achievement and material success.
B) They rate highest in friendship and pleasure on the RVS.
C) They are more questioning and entrepreneurial than the other generations.
D) They lead lives shaped mainly by globalization.
E) They give the highest importance to flexibility and life options.
anchoring bias - ✔A tendency to fixate on initial information, from which one then fails
to adequately adjust for subsequent information.
Articulate an appealing vision. - ✔How might a charismatic leader work to increase
performance in an organization?
Choose 1 answer
Articulate an appealing vision.
Demonstrate Type A behavior.
Avoid unconventional behavior.
Issue a memo calling for increased effort.
, WGU - ORGANIZATIONAL BEHAVIOR EXAM
2023/2024 - C715
Attention to detail, innovation and risk taking, people orientation - ✔Which attributes are
included in the seven primary characteristics that define an organization's culture?
Choose 1 answer
Aggressiveness, competitive focus, innovation
Political attitude, attention to detail, team orientation
Team orientation, political orientation, people orientation
Attention to detail, innovation and risk taking, people orientation
attribution theory - ✔An attempt to determine whether an individual's behavior is
internally or externally caused.
Authoritative command - ✔To resolve a conflict between the department staff and the
janitorial staff, the department head informs the department staff of a new policy
prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
availability bias - ✔The tendency for people to base their judgments on information that
is readily available to them.
B) An individual's personality is determined by molecular structure of the genes. - ✔
Which of the following does the heredity approach state?
A) An individual's personality is determined by the social background one is brought up
in.
B) An individual's personality is determined by molecular structure of the genes.
C) An individual's personality is influenced by the economic settings he is surrounded
by.
D) A person's personality traits are created by the company he keeps i.e., his friends
and family.
E) A person's personality traits are largely influenced by global trends and
characteristics.
B) availability - ✔A manager doing performance appraisals gives more weight to recent
employee behaviors than to behaviors of 6 or 9 months earlier. This shows that the
manager's perception is affected by a(n) ________ bias.
A) self-serving bias
B) availability
C) impact
2023/2024 - C715
A manageable level of conflict, members who are conscientious, and effective
leadership - ✔When organizing a team to develop a new quality control system,
management wanted to assign team members having characteristics common to
effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer
A climate of trust, members who fill role demands, and a large team size
Group performance evaluation, absence of conflict, and members who fill role demands
A manageable level of conflict, members who are conscientious, and effective
leadership
Group performance evaluation, members who score low on the personality
characteristic of extroversion, and effective leadership
A shared system of meanings that is unique to the organization - ✔Which option
defines organizational culture?
Choose 1 answer
A diverse cultural subset working together to strengthen impact
A shared system of meanings that is unique to the organization
An organizational segmentation according to cultural background
A human resources department program for recognizing diversity
A) An employee is late to work because of a punctured tire. - ✔Which of the following is
an example of externally caused behavior?
A) An employee is late to work because of a punctured tire.
B) An employee postpones a meeting because he overslept.
C) An employee was fired because he violated a company policy.
D) An employee was promoted when he achieved more than the assigned objectives.
E) An employee closed a sale with an important corporate client because of his
excellent negotiation skills.
A) bounded rationality - ✔A process of making decisions by constructing simplified
models that extract the essential features from problems without capturing all their
complexity is known as
A) bounded rationality
B) active selection
C) incremental decision making
D) optimal decision making
E) intuitive decision making
,WGU - ORGANIZATIONAL BEHAVIOR EXAM
2023/2024 - C715
A) reference group - ✔6) Jonas Wilkes has struggled for many years with tight finances
at home. Throughout school and college, he worked really hard, earned the best
grades, and prepared himself for a better life. By a better life, he meant a house in the
uptown Wellington Road and a membership in the Diamond District Club where he
envisions himself playing golf on weekends. The residents of Wellington Road and the
members of Diamond District Club serve as a ________ for him.
A) reference group
B) organizational group
C) control group
D) nominal group
E) intervention group
A) They are committed to their goals and set ambitious goals. - ✔Which of the following
statements is true about people with positive core self-evaluations ?
A) They are committed to their goals and set ambitious goals.
B) They view themselves as powerless over their environment.
C) They tend to question their capabilities and capacities.
D) They lack persistence to achieve goals.
E) They tend to be disliked by superiors and co-workers.
A) They give high importance to achievement and material success - ✔Which of the
following is true of the baby boomer generation?
A) They give high importance to achievement and material success.
B) They rate highest in friendship and pleasure on the RVS.
C) They are more questioning and entrepreneurial than the other generations.
D) They lead lives shaped mainly by globalization.
E) They give the highest importance to flexibility and life options.
anchoring bias - ✔A tendency to fixate on initial information, from which one then fails
to adequately adjust for subsequent information.
Articulate an appealing vision. - ✔How might a charismatic leader work to increase
performance in an organization?
Choose 1 answer
Articulate an appealing vision.
Demonstrate Type A behavior.
Avoid unconventional behavior.
Issue a memo calling for increased effort.
, WGU - ORGANIZATIONAL BEHAVIOR EXAM
2023/2024 - C715
Attention to detail, innovation and risk taking, people orientation - ✔Which attributes are
included in the seven primary characteristics that define an organization's culture?
Choose 1 answer
Aggressiveness, competitive focus, innovation
Political attitude, attention to detail, team orientation
Team orientation, political orientation, people orientation
Attention to detail, innovation and risk taking, people orientation
attribution theory - ✔An attempt to determine whether an individual's behavior is
internally or externally caused.
Authoritative command - ✔To resolve a conflict between the department staff and the
janitorial staff, the department head informs the department staff of a new policy
prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Problem solving
Authoritative command
Altering the human variable
Altering the structural variables
availability bias - ✔The tendency for people to base their judgments on information that
is readily available to them.
B) An individual's personality is determined by molecular structure of the genes. - ✔
Which of the following does the heredity approach state?
A) An individual's personality is determined by the social background one is brought up
in.
B) An individual's personality is determined by molecular structure of the genes.
C) An individual's personality is influenced by the economic settings he is surrounded
by.
D) A person's personality traits are created by the company he keeps i.e., his friends
and family.
E) A person's personality traits are largely influenced by global trends and
characteristics.
B) availability - ✔A manager doing performance appraisals gives more weight to recent
employee behaviors than to behaviors of 6 or 9 months earlier. This shows that the
manager's perception is affected by a(n) ________ bias.
A) self-serving bias
B) availability
C) impact
