WGU C715 PRE-ASSESMENT 2023/2024
ACCOMMODATING - ✔the willingness of one party in a conflict to places the
opponent's interest above his or her own
ADJOURNING STAGE - ✔the final stage of group development for temporary groups;
characterized by concern with wrapping up activities rather than task performance
ANCHORING BIAS - ✔a tendency to fixate on initial information from which one then
fails to adequately adjust for subsequent information
ATTRIBUTION THEORY - ✔an attempt to determine whether an individual's behavior
is internally or externally caused
AVOIDING - ✔the desire to withdraw from or suppress a conflict
BATNA - ✔the best alternative to a negotiated agreement
BEHAVIORAL THEORIES OF LEADERSHIP - ✔theories proposing that specific
behaviors differentiate leaders from non-leaders
BOUNDED RATIONALITY - ✔a process of making decisions by constructing simplified
models that the essential features from problems without capturing all their complexity
CHARISMATIC LEADERSHIP THEORY - ✔a leadership theory that states that
followers make attributions of heroic or extraordinary leadership abilities when they
observe certain behaviors
COERCIVE POWER - ✔a power base that is dependent on fear of the negative results
from failure to comply
COGNITIVE EVALUATION THEORY - ✔a version of self determination theory which
holds that allocating extrinsic rewards for behavior that had been previously intrinsically
rewarding tends to decrease the overall level of motivation if the rewards are seen as
controlling
COLLABORATING - ✔a situation in which the parties to a conflict each desire to satisfy
fully the concern of all parties
COMPETING - ✔a desire to satisfy one's interests, regardless of the impact on the
other party to the conflict
COMPROMISING - ✔a solution in which each party to a conflict is willing to give up
something
CONFIRMATION BIAS - ✔the tendency to seek out information that reaffirms past
choices and to discount information that contradicts past judgments
, WGU C715 PRE-ASSESMENT 2023/2024
CONFLICT - ✔a process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something that the first party cares
about
CONSIDERATION - ✔the extent to which a leader is likely to have job relationships
characterized by mutual trust, respect for subordinates' ideas, and regard for their
feelings
CONTRAST EFFECT - ✔evaluation of a person's characteristics that is affected by
comparisons with other people recently encountered who rank higher or lower on the
same characteristics
CORE VALUES - ✔the primary or dominant values that are accepted throughout the
organization
CRITICAL INCIDENTS - ✔a way of evaluating the behaviors that are key in making the
difference between executing a job effectively and executing it ineffectively
CROSS-FUNCTIONAL TEAMS - ✔employees from about the same hierarchial level,
but different work areas, who come together to accomplish a task
DEVIANT WORKPLACE BEHAVIOR - ✔voluntary behavior that violates significant
organizational norms and, in so doing, threatens the well-being of the organization or its
members.
Antisocial behavior or workplace incivility
DISTRIBUTIVE BARGAINING - ✔negotiation that seeks to divide up a fixed amount of
resources; a win-lose scenario
DISTRIBUTIVE JUSTICE - ✔perceived fairness of the amount and allocation of
rewards among individuals
DOMINANT CULTURE - ✔a culture that expresses core volues that are shared by a
majority of the organizations' members
DYSFUNCTIONAL CONFLICT - ✔conflict that hinders group performance
EMPLOYEE-ORIENTED LEADER - ✔a leader who emphasizes interpersonal relations,
takes a personal interest in the needs of employees, and accepts individual differences
among members
ENCOUNTER STAGE - ✔the stage in the socialization process in which a new
employee sees what the organization is really like and confronts the possibility
ACCOMMODATING - ✔the willingness of one party in a conflict to places the
opponent's interest above his or her own
ADJOURNING STAGE - ✔the final stage of group development for temporary groups;
characterized by concern with wrapping up activities rather than task performance
ANCHORING BIAS - ✔a tendency to fixate on initial information from which one then
fails to adequately adjust for subsequent information
ATTRIBUTION THEORY - ✔an attempt to determine whether an individual's behavior
is internally or externally caused
AVOIDING - ✔the desire to withdraw from or suppress a conflict
BATNA - ✔the best alternative to a negotiated agreement
BEHAVIORAL THEORIES OF LEADERSHIP - ✔theories proposing that specific
behaviors differentiate leaders from non-leaders
BOUNDED RATIONALITY - ✔a process of making decisions by constructing simplified
models that the essential features from problems without capturing all their complexity
CHARISMATIC LEADERSHIP THEORY - ✔a leadership theory that states that
followers make attributions of heroic or extraordinary leadership abilities when they
observe certain behaviors
COERCIVE POWER - ✔a power base that is dependent on fear of the negative results
from failure to comply
COGNITIVE EVALUATION THEORY - ✔a version of self determination theory which
holds that allocating extrinsic rewards for behavior that had been previously intrinsically
rewarding tends to decrease the overall level of motivation if the rewards are seen as
controlling
COLLABORATING - ✔a situation in which the parties to a conflict each desire to satisfy
fully the concern of all parties
COMPETING - ✔a desire to satisfy one's interests, regardless of the impact on the
other party to the conflict
COMPROMISING - ✔a solution in which each party to a conflict is willing to give up
something
CONFIRMATION BIAS - ✔the tendency to seek out information that reaffirms past
choices and to discount information that contradicts past judgments
, WGU C715 PRE-ASSESMENT 2023/2024
CONFLICT - ✔a process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something that the first party cares
about
CONSIDERATION - ✔the extent to which a leader is likely to have job relationships
characterized by mutual trust, respect for subordinates' ideas, and regard for their
feelings
CONTRAST EFFECT - ✔evaluation of a person's characteristics that is affected by
comparisons with other people recently encountered who rank higher or lower on the
same characteristics
CORE VALUES - ✔the primary or dominant values that are accepted throughout the
organization
CRITICAL INCIDENTS - ✔a way of evaluating the behaviors that are key in making the
difference between executing a job effectively and executing it ineffectively
CROSS-FUNCTIONAL TEAMS - ✔employees from about the same hierarchial level,
but different work areas, who come together to accomplish a task
DEVIANT WORKPLACE BEHAVIOR - ✔voluntary behavior that violates significant
organizational norms and, in so doing, threatens the well-being of the organization or its
members.
Antisocial behavior or workplace incivility
DISTRIBUTIVE BARGAINING - ✔negotiation that seeks to divide up a fixed amount of
resources; a win-lose scenario
DISTRIBUTIVE JUSTICE - ✔perceived fairness of the amount and allocation of
rewards among individuals
DOMINANT CULTURE - ✔a culture that expresses core volues that are shared by a
majority of the organizations' members
DYSFUNCTIONAL CONFLICT - ✔conflict that hinders group performance
EMPLOYEE-ORIENTED LEADER - ✔a leader who emphasizes interpersonal relations,
takes a personal interest in the needs of employees, and accepts individual differences
among members
ENCOUNTER STAGE - ✔the stage in the socialization process in which a new
employee sees what the organization is really like and confronts the possibility
