(2 Versions of Each Quiz)
,
,Ms. T. is crying and states that her mother couldn t possibly have a tumor. No one else in the
family, exclaims the daughter, has ever had cancer! The most appropriate response to Ms. T.
would be:
Response This is the only answer that is a direct exploration of the daughter s concern.
Feedback: The health care provider can explain and clarify the concerns of the
daughter.
Question 4
Subjective and symptomatic data are:
Response Subjective data, as well as symptomatic data, should not be part of the
Feedback: physical examination findings; rather, their documentation is appropriate for
the history portion.
Question 5
A 36-year-old woman complains that she has had crushing chest pain for the past 2 days. She
seems nervous as she speaks to you. An appropriate response is to:
Response With an anxious, vulnerable patient, it is best to not hurry; a calm
, Feedback: demeanor will communicate caring to the patient.
Question 6
Mr. F. is speaking with you, the health care provider, about his respiratory problem. Mr. F.
says, I ve had this cough for 3 days, and it s getting worse. You reply, Tell me more about
your cough. Mr. F. states, I wish I could tell you more. That s why I m here. You tell me what
s wrong! Which caregiver response would be most appropriate for enhancing communication?
Response This is the only response aimed at focusing on the chief compliant, to
Feedback: gather more data and does not digress from the issue.
Question 7
Periods of silence during the interview can serve important purposes, such as:
Response Silence is a useful tool during interviews for the purpose of reflection,
Feedback: summoning of courage, and displaying compassion. It is usually a clue for
you to go slower and not to push too hard.
Question 8
Which part of the information contained in the patient s record may be used in court?