NUR 2868 / NUR2868 Role and Scope Exam 3 Guide 2023 (Complete)

NUR 2868 / NUR2868 Role and Scope Exam 3 Guide 2023 (Complete) Nurses must recognize any breakdown in the communication process and immediately deal with it. Conflicts are often based on attempts to protect a person's self-esteem or to perceived inequities in power. For example, when a nurse manager discovers conflict between two floor nurses with whom he or she is working, the following may help:  Assess and identify the triggers of the event or incident.  Discover the history and the context for each person.  Assess how much or how little they rely on working with each other.  Identify the issues, goals, and resources involved in the situation.  Uncover any previously considered solutions that may or may not have worked. This may seem time consuming, but assessing the level of working relationship between the conflicted parties is essential, particularly if they work together on a regular basis (Yoder-Wise, 2011). And nurses need to realize that some differences in ideas, perceptions, and approaches are quite normal, and often can lead to creative solutions and deepened human relationships. Individuals develop their communication styles over the course of their lives in response to many experiences and factors (Catalano, 2013). There are two predominant styles of communication: assertive and nonassertive. Assertive versus Nonassertive Communication Assertive communication is honest and direct. It accurately expresses the person's feelings, beliefs, ideas, and opinions. Assertiveness does not mean that a person will always get his way in every situation, and it is likely the individual will handle some situations better than others. A win-win goal is achieved when both parties have the ability and willingness to negotiate. Any nurse-leader can learn to use an assertive communication style. Nonassertive behaviors fall into two categories: submissive and aggressive. Whereas assertive communication permits individuals to honestly express their ideas and opinions while respecting the opinions of others, aggressive communication strongly asserts the person's legitimate rights and ideas with little regard or respect for the rights and opinions of others. Aggressive communication - used to humiliate, control, or embarrass the other person or lower that person's selfesteem - creates an "I win, you lose" situation. The other person may perceive aggressive behavior or communication as a personal attack (Catalano, 2013). Practice and reinforcement of assertiveness skills may be helpful for all nurses who want to improve their communication techniques. By learning to ignore trivial matters, respect those around you, and use clarity and non-threatening behaviors (both verbal and nonverbal), the nurse will become more proficient in using assertive communication.