State Farm Independent Auto Exam, With Complete
Solution 2023
Select Service Program
In some market areas, repairers have been selected to participate in State Farm's
Select Service Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate vehicle
damage
Paintless Dent repair
Paintless Dent Repair (PDR) is an industry recognized repair process that involves the
removal of hail dents or other types of damage from metal exterior surface panels
without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to
apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size and location
of the
damage.
By using either of these techniques, the technician is able to restore panel appearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar dents that occur
when an
outer panel strikes (or is struck by) an object that has not compromised the finish of the
panel.
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing
process
and may allow for repairs to be completed in a more timely and cost effective manner.
Determining Repair Costs
The prices we pay for most repair operations will be determined from printed or
electronic
collision estimating guides and repair facility survey results. However, it is not possible
to
determine the cost of every repair operation from these sources. For example, when
estimating a
sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market to
repair the
vehicle in a quality manner.
Estimats are based on
, Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged by
a majority of the repair market in a given area.
Contracts with repairers
We do not enter into contracts with repairers on individual repair jobs on a fixed or
"contract"
repair job basis. We pay for the estimated cost of repair based on physical damage
caused as a
result of the loss.
Freight Charges
Similarly, if freight charges are submitted to State Farm for payment, payment should
normally
be resisted. Freight charges are not
considered as part of actual repair costs and are generally aligned with an expense a
repairer or dealership may incur as a result of operating the repair facility business. If a
circumstance arises that may warrant additional consideration, local
management should contact their assigned Estimatics consultant.
Minimum Cost
Establishing minimum costs or authority levels can provide a realistic measure of repair
costs for
items such as the number of hours allowed for a complete refinish
job, material costs, or similar
items.
Publication of survey information
We will not knowingly violate that confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary
State Farm will pay claims based upon reasonable, competitive prices for repairs
necessary to
repair the vehicle in a quality manner. The policy contract and law of dam
ages will assist us in
determining whether certain operations are payable
Non original equipment and recycled parts
State Farm
promises satisfaction to the vehicle owner when new non-original equipment and/or
recycled parts are specified on an estimate that is written or approved by State Farm or
a Select Service repair facility.
The State Farm promise of satisfaction relative to non-original equipment or recycled
parts does
not replace any quality or warranty provisions we require from repairers, non-original
equipment,
or recycled part suppliers.
The State Farm promise of satisfaction for non-
original equipment and recycled parts extends to
fit, corrosion resistance, and performance qualities
Non-OEM
Solution 2023
Select Service Program
In some market areas, repairers have been selected to participate in State Farm's
Select Service Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect and estimate vehicle
damage
Paintless Dent repair
Paintless Dent Repair (PDR) is an industry recognized repair process that involves the
removal of hail dents or other types of damage from metal exterior surface panels
without disturbing the
vehicle's finish. In most cases, this procedure involves the use of specialized tools to
apply
pressure to the backside of the panel to remove surface imperfections. Other
techniques may be
used to repair damage from the topside of the panel, depending on the size and location
of the
damage.
By using either of these techniques, the technician is able to restore panel appearance
which eliminates the need for refinishing the panel's surface area.
The PDR process is often used to repair hail damage or other similar dents that occur
when an
outer panel strikes (or is struck by) an object that has not compromised the finish of the
panel.
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing
process
and may allow for repairs to be completed in a more timely and cost effective manner.
Determining Repair Costs
The prices we pay for most repair operations will be determined from printed or
electronic
collision estimating guides and repair facility survey results. However, it is not possible
to
determine the cost of every repair operation from these sources. For example, when
estimating a
sheet metal
or other repair operation, the labor estimate is based on judgment time. When
estimating judgment time, it should follow what is competitive in the local market to
repair the
vehicle in a quality manner.
Estimats are based on
, Estimates written or approved by
State Farm are based on labor rates and repair costs not to exceed what is charged by
a majority of the repair market in a given area.
Contracts with repairers
We do not enter into contracts with repairers on individual repair jobs on a fixed or
"contract"
repair job basis. We pay for the estimated cost of repair based on physical damage
caused as a
result of the loss.
Freight Charges
Similarly, if freight charges are submitted to State Farm for payment, payment should
normally
be resisted. Freight charges are not
considered as part of actual repair costs and are generally aligned with an expense a
repairer or dealership may incur as a result of operating the repair facility business. If a
circumstance arises that may warrant additional consideration, local
management should contact their assigned Estimatics consultant.
Minimum Cost
Establishing minimum costs or authority levels can provide a realistic measure of repair
costs for
items such as the number of hours allowed for a complete refinish
job, material costs, or similar
items.
Publication of survey information
We will not knowingly violate that confidentiality by publicizing individual
survey data to persons outside our organization
Claims Summary
State Farm will pay claims based upon reasonable, competitive prices for repairs
necessary to
repair the vehicle in a quality manner. The policy contract and law of dam
ages will assist us in
determining whether certain operations are payable
Non original equipment and recycled parts
State Farm
promises satisfaction to the vehicle owner when new non-original equipment and/or
recycled parts are specified on an estimate that is written or approved by State Farm or
a Select Service repair facility.
The State Farm promise of satisfaction relative to non-original equipment or recycled
parts does
not replace any quality or warranty provisions we require from repairers, non-original
equipment,
or recycled part suppliers.
The State Farm promise of satisfaction for non-
original equipment and recycled parts extends to
fit, corrosion resistance, and performance qualities
Non-OEM
