USPS Exam 421 Window Clerk Study
Guide Solutions (2022/2023) |
Verified|28 pages
USPS Mission - -Provide, trusted, affordable, universal
-24-Hour Clock - -Improve effectiveness through standardization & innovation. End-
to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
-Delivery Methods - -Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
-APC - -Automated Postal Centers
-Automated Postal Centers - -Self-serve kiosks, commercial retail outlets, banks, ATMs.
-Mail Arrival Profile - -Determines operational startup & staffing.
-CET - -Critical Entry Time
-Clearance Time - -Mail is cleared for dispatch.
-18:00 - -Carriers in from street.
-20:00 - -80% of collection mail should be cancelled at the P&DC.
-23:00 - -Out of primary processing.
-24:00 - -Secondary Operations Complete
-04:00-09:00 - -Distribute to DDC/DDU
-07:00 - -100% of DPS 2nd pass complete.
-Core Responsibility - -Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, protects
privacy.
-PolicyNet - -Online resource to find handbooks, manuals, publications.
, -Directives - -Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
-DMM - -Domestic Mail Manual
-Domestic Mail Manual - -DMM - Policies, procedures and regulatins for domestic
mail. Information on extra services, postage prices, mail classes.
-IMM - -International Mail Manual
-International Mail Manual - -IMM - Mailing conditions for each country, also includes
a list of countries.
-ASM - -Adminstrative Support Manual
-Administrative Support Manual - -Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
-POM - -Postal Operations Manual
-Postal Operations Manual - -Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical
operation.
-ELM - -Employee & Labor Relations Manual
-Employee & Labor Relations Manual - -Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
-F101 - -Field Accounting Procedures
-AS or MS - -Handbook ID for Administrative Support Manual (ASM)
-DM - -Handbook ID for Domestic Mail Manual (DMM)
-EL or P - -Handbook ID for Employee & Labor Relations Manual (ELM)
-M - -Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
,-PO - -Handbook ID for Postal Operations Manual (POM)
-Publications - -Primarily for public, marketing and mail guidelines.
-Postal Bulletin - -Official source of updates and amendments to current directives.
Can be accessed through PolicyNet. Biweekly.
-Postal Forms - -Can be searched by title or number. Website also provides links to
OPM, GSA, TSH, OSHA, OWCP.
-Publication 223 - -Information regarding directives and forms catalog.
-#1 Business Goal - -Strengthening customer relationship.
-Value, Exceptional Service, Reliability - -Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
-Building Customer Relationship - -Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
-What the postal service offers - -Better value, presence in every community,
USPS.com, competitive pricing incentives.
-Shipping Services - -Priority, Express, Parcel Select, Parcel Return Service,
International Mail
-Parcel Select - -Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
-Parcel Return Service - -Consumer return merchandise.
-International Mail - -Service to over 180 countries. Includes FC, GXG, PM, PMEI.
-GXG - -Global Express Guaranteed
-Global Express Guaranteed - -1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to
$2499.
Dimensions:
Weight up to 70 lbs,
, 46" x 35" x 46", combination length and girth of 108"
-Priority Mail - -1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to
Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
-Priority Mail Express - -1-2 days. Money-back guarantee. 365 days a year. Includes
proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.
Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
-Mailing Services - -First Class, Periodicals, Standard, Package Services
-First Class - -Up to 13 oz, 2-3 day delivery.
-Periodicals - -Newspapers, magazines, journals, newsletters.
-Standard - -Printed matter: Flyers, circulars, advertising, newsletters, bulletins,
catalogs, small packages. Includes general merchandise such as large/small gifts. Retail
only.
-Media - -Educations materials: Books, film, manuscripts, CD, DVD
-Library - -To/from libraries, schools
-Bound Printed Matter - -Permanently bound: catalogs, phone books. BMEU
-Extra Services - -Certified, Insurance, Registered, USPS Tracking, Signature
Confirmation, Return Receipt
-Online Services - -Buy stamps, Track and Confirm, COA, FWD, Holds, schedule
redelivery, postage, package pickup, order supplies.
-Click-N-Ship - -Ability to print labels with postage, pay postage by CC, calculate and
compare rates, standardize and store addresses, find zip codes, purchase insurance.
-Employee Engagement Programs - -Identify opportunities. Business
Connect/Customer Connect/Rural Connect
-Package Pickup - -Schedule online carrier pickup.
-Pick Up On Demand - -Schedule a timed pickup for additional fee.
Guide Solutions (2022/2023) |
Verified|28 pages
USPS Mission - -Provide, trusted, affordable, universal
-24-Hour Clock - -Improve effectiveness through standardization & innovation. End-
to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this.
-Delivery Methods - -Planes, trucks, cars, boats, bicycles, snow mobiles, mules.
-APC - -Automated Postal Centers
-Automated Postal Centers - -Self-serve kiosks, commercial retail outlets, banks, ATMs.
-Mail Arrival Profile - -Determines operational startup & staffing.
-CET - -Critical Entry Time
-Clearance Time - -Mail is cleared for dispatch.
-18:00 - -Carriers in from street.
-20:00 - -80% of collection mail should be cancelled at the P&DC.
-23:00 - -Out of primary processing.
-24:00 - -Secondary Operations Complete
-04:00-09:00 - -Distribute to DDC/DDU
-07:00 - -100% of DPS 2nd pass complete.
-Core Responsibility - -Security, Sanctity, Preserve, Protect - Instills customer
confidence, projects positive public image, maintains competitive advantage, protects
privacy.
-PolicyNet - -Online resource to find handbooks, manuals, publications.
, -Directives - -Policies, Procedures, Regulations - Effects in four ways: productivity,
revenue, legal liability, customer service.
-DMM - -Domestic Mail Manual
-Domestic Mail Manual - -DMM - Policies, procedures and regulatins for domestic
mail. Information on extra services, postage prices, mail classes.
-IMM - -International Mail Manual
-International Mail Manual - -IMM - Mailing conditions for each country, also includes
a list of countries.
-ASM - -Adminstrative Support Manual
-Administrative Support Manual - -Policies, procedures for adminstrative and support
functions. Information covering audits, investigations, communication, facilities,
equipment and privacy.
-POM - -Postal Operations Manual
-Postal Operations Manual - -Operations function of field organizations. Information
regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical
operation.
-ELM - -Employee & Labor Relations Manual
-Employee & Labor Relations Manual - -Personnel policies and regulations. Employee
placement, pay, benefits, training, health and environment, labor relations.
-F101 - -Field Accounting Procedures
-AS or MS - -Handbook ID for Administrative Support Manual (ASM)
-DM - -Handbook ID for Domestic Mail Manual (DMM)
-EL or P - -Handbook ID for Employee & Labor Relations Manual (ELM)
-M - -Handbook ID for Postal Operations Manual (POM) or Administrative Support
Manual (ASM)
,-PO - -Handbook ID for Postal Operations Manual (POM)
-Publications - -Primarily for public, marketing and mail guidelines.
-Postal Bulletin - -Official source of updates and amendments to current directives.
Can be accessed through PolicyNet. Biweekly.
-Postal Forms - -Can be searched by title or number. Website also provides links to
OPM, GSA, TSH, OSHA, OWCP.
-Publication 223 - -Information regarding directives and forms catalog.
-#1 Business Goal - -Strengthening customer relationship.
-Value, Exceptional Service, Reliability - -Will increase revenue, missed opportunity is
missed revenue, quality end-to-end service.
-Building Customer Relationship - -Positive attitude, Listening, Communication,
Adapting to change, Knowledge of products, Soliciting customer feedback.
-What the postal service offers - -Better value, presence in every community,
USPS.com, competitive pricing incentives.
-Shipping Services - -Priority, Express, Parcel Select, Parcel Return Service,
International Mail
-Parcel Select - -Entry points at DDU, SCF, NDC. Optional hold for pickup. Pricing and
volume incentives.
-Parcel Return Service - -Consumer return merchandise.
-International Mail - -Service to over 180 countries. Includes FC, GXG, PM, PMEI.
-GXG - -Global Express Guaranteed
-Global Express Guaranteed - -1-3 day delivery. Money-back guarantee to
approximately 180 countries. Up to $100 insurance, can purchase additional up to
$2499.
Dimensions:
Weight up to 70 lbs,
, 46" x 35" x 46", combination length and girth of 108"
-Priority Mail - -1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate,
regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to
Balloon pricing zones 1-4, Dimensional pricing zones 5-8.
-Priority Mail Express - -1-2 days. Money-back guarantee. 365 days a year. Includes
proof of delivery signature (if requested), up to $100 insurance, delivery by 3:00pm.
Delivery by 10:30am, Sundays, holidays for additional fee. Premier Service of USPS.
-Mailing Services - -First Class, Periodicals, Standard, Package Services
-First Class - -Up to 13 oz, 2-3 day delivery.
-Periodicals - -Newspapers, magazines, journals, newsletters.
-Standard - -Printed matter: Flyers, circulars, advertising, newsletters, bulletins,
catalogs, small packages. Includes general merchandise such as large/small gifts. Retail
only.
-Media - -Educations materials: Books, film, manuscripts, CD, DVD
-Library - -To/from libraries, schools
-Bound Printed Matter - -Permanently bound: catalogs, phone books. BMEU
-Extra Services - -Certified, Insurance, Registered, USPS Tracking, Signature
Confirmation, Return Receipt
-Online Services - -Buy stamps, Track and Confirm, COA, FWD, Holds, schedule
redelivery, postage, package pickup, order supplies.
-Click-N-Ship - -Ability to print labels with postage, pay postage by CC, calculate and
compare rates, standardize and store addresses, find zip codes, purchase insurance.
-Employee Engagement Programs - -Identify opportunities. Business
Connect/Customer Connect/Rural Connect
-Package Pickup - -Schedule online carrier pickup.
-Pick Up On Demand - -Schedule a timed pickup for additional fee.
