HMGT 331 - Exam 1 Latest Update with complete solution
The business of hospitality and travel.
-Multi-faceted industry composed of many and varied components.
-Worldwide activity.
-An important part of the economic fabric of many communities, regions, and
countries.
Tourism
-The temporary movement of people to destinations outside their normal places
of work and residence.
-The activities undertaken during their stay in those destinations.
-The facilities created to cater to their needs.
Tourism
What is another term for "tourism?"
Visitor-Service Industry
______ and ______ go hand-in-hand.
Services and tourism
**What are the 4 groups/things that make up the Tourism Model?
1. Travelers
2. Tourism Promoters
3. Tourism Service Suppliers
4. External Environment
Serve as the focal point for all tourism activities and form the center of the
Tourism Model.
Tourists (the traveling public)
-Links the traveling public with the suppliers of service.
-Individual tourists rely on them to provide their professional services.
Tourism Promoters
What 5 things make up Tourism Promoters in the Tourism Model?
1. Travel agents
2. Tourist boards
3. Tour operators
4. Incentive and meeting planners
5. Direct marketing
-Provides the services that tourists need when they travel (transportation,
accommodations, etc.).
-May work independently, compete with each other, or work together.
-Constantly respond to a variety of social/cultural, political, environmental,
economic, and technological forces.
Tourism Service Suppliers
What ultimately influences how closely Tourism Service Suppliers work together?
The forces shaping the face of tourism activities (social/cultural, political, environmental,
economic, and technological forces)
What 5 things make up Tourism Service Suppliers in the Tourism Model?
1. Accommodations
2. Destinations
, 3. Transportation
4. Food and beverages
5. Attractions and entertainment
What affects all participants (tourists, promoters, and suppliers) in tourism?
External forces
What 5 things make up the External Environment in the Tourism Model that
Tourism Service Suppliers constantly have to respond to?
1. Society/Culture
2. Politics
3. Environment
4. Economy
5. Technology
**In what year did Thomas Cook organize the first group tour in England?
1841
In what year did the Wright Brothers usher in era of flight with the first successful
aircraft flight?
1903
In what year did Westinghouse Corporation institute paid vacations for its
workers?
1913
**In what year did Henry Ford begin mass production of the Model T?
1914
In what year did the first scheduled airline passenger flight debut between
London and Paris?
1919
In what year did World War II end, ushering in new era of prosperity, giving rise to
millions of people with the time, money, and interest to travel for pleasure and
business?
1945
The aspects of a destination that make the destination viable:
-Roads
-Bridges
-Airports
-Utility systems
-Water systems
-Sewage systems
Infrastructure
In what year did Diners Club introduce the first credit card?
1950
**In what year was jet passenger service inaugurated between London and
Johannesburg, South Africa?
1952
In what year did hotel and motel chains in the United States begin to rapidly
expand via franchise agreements?
1950s
**What was the first brand to franchise out?
The business of hospitality and travel.
-Multi-faceted industry composed of many and varied components.
-Worldwide activity.
-An important part of the economic fabric of many communities, regions, and
countries.
Tourism
-The temporary movement of people to destinations outside their normal places
of work and residence.
-The activities undertaken during their stay in those destinations.
-The facilities created to cater to their needs.
Tourism
What is another term for "tourism?"
Visitor-Service Industry
______ and ______ go hand-in-hand.
Services and tourism
**What are the 4 groups/things that make up the Tourism Model?
1. Travelers
2. Tourism Promoters
3. Tourism Service Suppliers
4. External Environment
Serve as the focal point for all tourism activities and form the center of the
Tourism Model.
Tourists (the traveling public)
-Links the traveling public with the suppliers of service.
-Individual tourists rely on them to provide their professional services.
Tourism Promoters
What 5 things make up Tourism Promoters in the Tourism Model?
1. Travel agents
2. Tourist boards
3. Tour operators
4. Incentive and meeting planners
5. Direct marketing
-Provides the services that tourists need when they travel (transportation,
accommodations, etc.).
-May work independently, compete with each other, or work together.
-Constantly respond to a variety of social/cultural, political, environmental,
economic, and technological forces.
Tourism Service Suppliers
What ultimately influences how closely Tourism Service Suppliers work together?
The forces shaping the face of tourism activities (social/cultural, political, environmental,
economic, and technological forces)
What 5 things make up Tourism Service Suppliers in the Tourism Model?
1. Accommodations
2. Destinations
, 3. Transportation
4. Food and beverages
5. Attractions and entertainment
What affects all participants (tourists, promoters, and suppliers) in tourism?
External forces
What 5 things make up the External Environment in the Tourism Model that
Tourism Service Suppliers constantly have to respond to?
1. Society/Culture
2. Politics
3. Environment
4. Economy
5. Technology
**In what year did Thomas Cook organize the first group tour in England?
1841
In what year did the Wright Brothers usher in era of flight with the first successful
aircraft flight?
1903
In what year did Westinghouse Corporation institute paid vacations for its
workers?
1913
**In what year did Henry Ford begin mass production of the Model T?
1914
In what year did the first scheduled airline passenger flight debut between
London and Paris?
1919
In what year did World War II end, ushering in new era of prosperity, giving rise to
millions of people with the time, money, and interest to travel for pleasure and
business?
1945
The aspects of a destination that make the destination viable:
-Roads
-Bridges
-Airports
-Utility systems
-Water systems
-Sewage systems
Infrastructure
In what year did Diners Club introduce the first credit card?
1950
**In what year was jet passenger service inaugurated between London and
Johannesburg, South Africa?
1952
In what year did hotel and motel chains in the United States begin to rapidly
expand via franchise agreements?
1950s
**What was the first brand to franchise out?
