MERA CUSTOMER SERVICE SCREENING TEST 100
QUESTIONS AND ANSWERS/UPDATED
2023/VERIFIED 100%
What questions do you ask to see if the customer software met expectations of
the customer?
How has the software worked for what you were doing it for?
A new customer comes into your department, but you are helping another
customer. You should:
Acknowledge the new customer's presence with eye contact and /or a brief comment
that you'll be right with him.
Which of the following would be the best option when trying to find out what
customer wants to buy?
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to:
Get to know what the customer wants
The best way to talk to a new customer is to:
Match what you say and your tone of voice to her personality
Three ways to create a positive impression of you and the store include:
Complimenting the customer's taste; assuring the customer that he is the expert;
and
Indicating based on your professional product knowledge, you feel his purchases are
worthwhile
A retail association sees that an electrical socket has wires exposed in an area
where customers shop. The retail associate must:
Secure the area and report the situation to management.
If the customer isn't shopping alone, you can include the rest of the party by:
Giving other service to those in the party, such as offering a chair or a cup a
refreshment
A customer has looked at several watches and seems to like one best. What is
the best to say to close the sale?
Shall I go ahead and replace the band for you or do you want to keep both styles for
different looks?
Which store offers the best price?
Store 1 offers the best price.
According to market research, what percentage of customers is likely to spend
more if the sales associate is helpful?
45%
If a customer walks directly to an item, this may indicate that he
Knows what he wants and would probably appreciate quick, efficient service
Your ultimate goals as a sales associate is to:
Satisfy the customer
You can best determine the customer's needs by gathering information though
careful observation and by:
Asking the customer thoughtful questions
, To keep the lines of communication open the best questions to ask
begin with who, what, where, when, how, or why
Which of the following are examples of open-ended questions?
What features are important to you?
When fitting the products to the customer, you should:
Ask questions that will help her define the right fit
Which of the following phrases might be appropriate when discussing clothing
size with your customer?
Have you worn this brand before? What size was most comfortable for you?
How would you handle a situation where a customer wants a brand that you don't
carry?
Get permission from him to show the items that you do have that meet his needs
If your store does not offer the particular product of service the customer is
looking for, your first option should always be to:
Suggest alternatives that your store does carry
Which of the following scenarios shows the proper use of a business card? The
Salesperson says,
I've enjoyed helping you with your gift. Her's my business card in case I can be further
assistance. Feel free to call me directly if you have any questions or special requests.
Which of the following are acceptable ways to ask a customer's permission to
provide alternatives?
We don't carry that specific brand, but may I suggest...
Referring a customer to a competitor
The customer seeking you out for future needs
Creating customer loyalty is rewarding for:
The store, The sales associate, The customer
What is the best way for a sales associate to learn about new merchandise that
has just come into your store?
Read the labels and packaging information on the new product
A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store." A sales associate is ringing up a customer and see that
another customer has a child who is eating an ice cream cone. The child is
standing in front of your newest laptops. Which of these should be the sales
associate best response?"
briefly interrupt the first customer's transaction, ask the second customer kindly to
dispose of the ice cream.
Two of the basics need to ensure that a customer has a pleasant experience
when he comes to your store are:
An enjoyable atmosphere and super service
Small kindnesses to your customers may include:
All of the above
To assist your customers in a personal way, you should become familiar with:
Resources in and near your store
Your Personnel Policy states All Employees can use their 20% discount for
purchases.According to the Personnel Policy, how should the cashier pay for the
soda?
QUESTIONS AND ANSWERS/UPDATED
2023/VERIFIED 100%
What questions do you ask to see if the customer software met expectations of
the customer?
How has the software worked for what you were doing it for?
A new customer comes into your department, but you are helping another
customer. You should:
Acknowledge the new customer's presence with eye contact and /or a brief comment
that you'll be right with him.
Which of the following would be the best option when trying to find out what
customer wants to buy?
What color do you prefer in that brand?
A good reason for creating an opening for discussion is to:
Get to know what the customer wants
The best way to talk to a new customer is to:
Match what you say and your tone of voice to her personality
Three ways to create a positive impression of you and the store include:
Complimenting the customer's taste; assuring the customer that he is the expert;
and
Indicating based on your professional product knowledge, you feel his purchases are
worthwhile
A retail association sees that an electrical socket has wires exposed in an area
where customers shop. The retail associate must:
Secure the area and report the situation to management.
If the customer isn't shopping alone, you can include the rest of the party by:
Giving other service to those in the party, such as offering a chair or a cup a
refreshment
A customer has looked at several watches and seems to like one best. What is
the best to say to close the sale?
Shall I go ahead and replace the band for you or do you want to keep both styles for
different looks?
Which store offers the best price?
Store 1 offers the best price.
According to market research, what percentage of customers is likely to spend
more if the sales associate is helpful?
45%
If a customer walks directly to an item, this may indicate that he
Knows what he wants and would probably appreciate quick, efficient service
Your ultimate goals as a sales associate is to:
Satisfy the customer
You can best determine the customer's needs by gathering information though
careful observation and by:
Asking the customer thoughtful questions
, To keep the lines of communication open the best questions to ask
begin with who, what, where, when, how, or why
Which of the following are examples of open-ended questions?
What features are important to you?
When fitting the products to the customer, you should:
Ask questions that will help her define the right fit
Which of the following phrases might be appropriate when discussing clothing
size with your customer?
Have you worn this brand before? What size was most comfortable for you?
How would you handle a situation where a customer wants a brand that you don't
carry?
Get permission from him to show the items that you do have that meet his needs
If your store does not offer the particular product of service the customer is
looking for, your first option should always be to:
Suggest alternatives that your store does carry
Which of the following scenarios shows the proper use of a business card? The
Salesperson says,
I've enjoyed helping you with your gift. Her's my business card in case I can be further
assistance. Feel free to call me directly if you have any questions or special requests.
Which of the following are acceptable ways to ask a customer's permission to
provide alternatives?
We don't carry that specific brand, but may I suggest...
Referring a customer to a competitor
The customer seeking you out for future needs
Creating customer loyalty is rewarding for:
The store, The sales associate, The customer
What is the best way for a sales associate to learn about new merchandise that
has just come into your store?
Read the labels and packaging information on the new product
A computer store has a sign posted on the door that says, "No food or drink to be
brought into the store." A sales associate is ringing up a customer and see that
another customer has a child who is eating an ice cream cone. The child is
standing in front of your newest laptops. Which of these should be the sales
associate best response?"
briefly interrupt the first customer's transaction, ask the second customer kindly to
dispose of the ice cream.
Two of the basics need to ensure that a customer has a pleasant experience
when he comes to your store are:
An enjoyable atmosphere and super service
Small kindnesses to your customers may include:
All of the above
To assist your customers in a personal way, you should become familiar with:
Resources in and near your store
Your Personnel Policy states All Employees can use their 20% discount for
purchases.According to the Personnel Policy, how should the cashier pay for the
soda?
