TICO TEST PRACTICE QUESTIONS AND ANSWERS
2023 SOLVED
In representations is it required to show the price including GST/PST?No
No, the total amount to be paid for travel services
A regulation in support of an Act describes...
How the rules will be enforced or applied
A representation displayed on a billboard or bus board or any other medium with
time or space limitation is NOT required to include?
Registrant's business name, address and registration number
Contributions to the Compensation Fund by registrants must be made
Twice a year (at a six-month interval)
A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related
documents for the travel agent?
June 1 (14 days before departure)
Define Travel Agent:
A person who sells, to consumers, travel services provided by another person
All newspaper advertisements must include the following information:
Business name, address, and TICO registration number
According to the Travel Industry Act, 2002, a travel agent does NOT have to
inform a client before booking...
That some days can be cloudy, even in a sun destination
Sally Rosa purchases a package tour from ABC agency that includes a return
business flight. The airline end supplier becomes bankrupt during Sally's trip and
she is stranded at the destination. She purchases a business class flight home
and then makes a claim on the Compensation Fund. Will her claim for
reimbursement of the flight home be successful?
Yes, because the Fund will cover only the value of the unused portion of the original
ticket
T/F: The Fund will NOT reimburse travel agents for any commissions, any service
charge owing on the travel services purchased by the customer, or travel
services purchased through an Alberta travel agency
True
The best description of Ontario's Travel Industry Act, 2002, is that it...
Sets down the rules under which travel retailers and travel wholesalers must operate in
Ontario
The phrase: "to promote a fair and informed marketplace where consumers can
be confident in their travel purchases" is the:
Mission/vision statement of TICO
Which is NOT a Force Majeure?
- Floods
- Hurricanes
, - Riots
- Mechanical
Mechanical
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965.
ABC still puts a photograph of the resort from 1965 in the brochure to show off
the location's beauty. In fact, the resort has NOT been upgraded or renovated
since 1965 and has become run-down and outdated. Has ABC done anything
wrong in its brochure?
Yes, because the photograph does not accurately depict the current condition of the
resort
T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they
wish to stay at is holding the Pebble Beach Open Golf Tournament during the
week the couple wants to travel. The travel agent is obligated to inform the client
of this fact
True
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the
consumer who wants a quiet location for her holiday. When she arrives at the
hotel, she is upset by the non-stop noise outside her room as the hotel starts
construction of a new swimming pool. Who is to blame for this consumer's
dissatisfaction?
The travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that
all the travel arrangements for Dorothy and David Black were "perfect". The
couple paid ABC Travel and then ABC Travel forwarded the funds to the travel
wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip
was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund
for the $75.00 service fee he charged as a destination specialist. What will TICO
do?
Refuse the claim because the Compensation Fund does not cover service fees
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up" TICO would not consider this acceptable because...
The Regulation states that consumers must know the exact cost of all the travel
Claimants who wish to appeal to a Board decision are entitled to a hearing before
the Tribunal as long as they mail or deliver a written request to the Registrar and
the Tribunal within:
15 days after being informed that their claim was denied
Are travel agents and travel wholesalers (registrants) entitled to make a claim on
the Compensation Fund?
Yes, as long as they meet the requirements.
What is an Act?
Describes a particular set of rules
Mr. White is planning a business trip to Tel Aviv in the next upcoming weeks. He
wants to leave Toronto on Thursday, so he has Friday to recover from his long
2023 SOLVED
In representations is it required to show the price including GST/PST?No
No, the total amount to be paid for travel services
A regulation in support of an Act describes...
How the rules will be enforced or applied
A representation displayed on a billboard or bus board or any other medium with
time or space limitation is NOT required to include?
Registrant's business name, address and registration number
Contributions to the Compensation Fund by registrants must be made
Twice a year (at a six-month interval)
A client buys a vacation package from ABC Tours on May 1. The departure date is
June 15. ABC Tours pays the travel wholesaler on May 8. On which date must the
travel wholesaler produce the tickets, vouchers, itinerary, and other related
documents for the travel agent?
June 1 (14 days before departure)
Define Travel Agent:
A person who sells, to consumers, travel services provided by another person
All newspaper advertisements must include the following information:
Business name, address, and TICO registration number
According to the Travel Industry Act, 2002, a travel agent does NOT have to
inform a client before booking...
That some days can be cloudy, even in a sun destination
Sally Rosa purchases a package tour from ABC agency that includes a return
business flight. The airline end supplier becomes bankrupt during Sally's trip and
she is stranded at the destination. She purchases a business class flight home
and then makes a claim on the Compensation Fund. Will her claim for
reimbursement of the flight home be successful?
Yes, because the Fund will cover only the value of the unused portion of the original
ticket
T/F: The Fund will NOT reimburse travel agents for any commissions, any service
charge owing on the travel services purchased by the customer, or travel
services purchased through an Alberta travel agency
True
The best description of Ontario's Travel Industry Act, 2002, is that it...
Sets down the rules under which travel retailers and travel wholesalers must operate in
Ontario
The phrase: "to promote a fair and informed marketplace where consumers can
be confident in their travel purchases" is the:
Mission/vision statement of TICO
Which is NOT a Force Majeure?
- Floods
- Hurricanes
, - Riots
- Mechanical
Mechanical
ABC, a wholesaler, has been selling XYZ Resort since the resort opened in 1965.
ABC still puts a photograph of the resort from 1965 in the brochure to show off
the location's beauty. In fact, the resort has NOT been upgraded or renovated
since 1965 and has become run-down and outdated. Has ABC done anything
wrong in its brochure?
Yes, because the photograph does not accurately depict the current condition of the
resort
T/F: Mr. and Mrs. Smith are planning their dream golf vacation. The resort they
wish to stay at is holding the Pebble Beach Open Golf Tournament during the
week the couple wants to travel. The travel agent is obligated to inform the client
of this fact
True
A consumer selects a package tour from a travel wholesaler's brochure. The hotel
included in the package is some distance from town, which appeals to the
consumer who wants a quiet location for her holiday. When she arrives at the
hotel, she is upset by the non-stop noise outside her room as the hotel starts
construction of a new swimming pool. Who is to blame for this consumer's
dissatisfaction?
The travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
Joe Smith is a travel agent with ABC Travel. He went out of his way to ensure that
all the travel arrangements for Dorothy and David Black were "perfect". The
couple paid ABC Travel and then ABC Travel forwarded the funds to the travel
wholesaler. When the travel wholesaler declared bankruptcy and the Blacks' trip
was ruined, Joe Smith made a claim on the Travel Industry Compensation Fund
for the $75.00 service fee he charged as a destination specialist. What will TICO
do?
Refuse the claim because the Compensation Fund does not cover service fees
ABC Travel puts an advertisement in the newspaper that announces a package
holiday "From $999 and up" TICO would not consider this acceptable because...
The Regulation states that consumers must know the exact cost of all the travel
Claimants who wish to appeal to a Board decision are entitled to a hearing before
the Tribunal as long as they mail or deliver a written request to the Registrar and
the Tribunal within:
15 days after being informed that their claim was denied
Are travel agents and travel wholesalers (registrants) entitled to make a claim on
the Compensation Fund?
Yes, as long as they meet the requirements.
What is an Act?
Describes a particular set of rules
Mr. White is planning a business trip to Tel Aviv in the next upcoming weeks. He
wants to leave Toronto on Thursday, so he has Friday to recover from his long
