State farm auto external claim Resource Certification Exam|WITH 100% CORRECT ANSWERS|ALREADY GRADED A

You're preparing an estimate on a customer's vehicle that requires refinishing of the hood and right front fender only. The hood is the first panel listed on the estimate. According to most Collision Estimating Guides, would refinish overlap be applicable on the hood? Choose the most correct statement. Select the single best answer: A. Overlap would not be applicable on the hood refinish time as it's the first major panel. A refinish overlap deduction would be applicable to the fender refinish time as it's an adjacent major panel. B. A refinish overlap deduction would be applicable to the hood refinish time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent major panel. C. Overlap would not be applicable to the hood refinish time or to the fender refinish time as they are not defined as major panel. B.)A refinish overlap deduction would be applicable to the hood refinish time as it's the first major panel. A refinish overlap deduction would also be applicable to the fender refinish time as it's an adjacent major pane When estimating vehicle damage, if its determined a repair operation is necessary, you should include a separate line item allowance on your estimate. T or F True 00:03 04:07 State Farm customers can have their vehicles repaired at the repair facility of their choice. T or F True According to State Farm Guidelines, would betterment potentially apply when refinishing a complete vehicle? Yes or No Yes The prices State Farm pays for most repair operations is determined from: A.)Printed or Electronic price guide B.)Repair facility survey results C.)Judgement Time D.)All of the above E.)Only A and C All of the above According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/non- oem Sheet metal ( Hoods, Fenders, Deck lids) on State Farm estimates T or F False According to current State Farm guidelines, its ACCEPTABLE to specify aftermarket/ non- oem mechanical parts (radiators, exhaust, suspension components) on State Farm estimates. T or F True According to current State Farm guidelines, its ACCEPTABLE to specify recycled sheet metal (hoods, fenders, deck lids) on State Farm estimates. T or F True An insured's 2 year old dodge caravan with 14,000 miles involved in a flood loss resulting in damage to the transmission. The transmission is replaced with a recycled part. The original factory warranty is 6 years/ 60,000 miles. What is State Farms promise of customer satisfaction on the recycled transmission? A.)As long as you own your vehicle B.)One year C.)The length of time the OEM would have warranted its new replacement transmission or the remainder of the automobile manufacture's warranty- Whichever is longer D.)At least one year or for the duration of the existing manufacturer's warranty E.)Limited lifetime warranty The length of time the OEM would have warranted its new replacement transmission or the remainder of the automobile manufacture's warranty- Whichever is longer What is State Farms promise of customer satisfaction on recycled sheet metal? A.)For as long as your own your vehicle B.)One year C.)For at least as long as the OEM would have warranted its new replacement part. D.)For at least one year or the duration of the existing manufactures warranty. E.)Limited lifetime warranty For as long as your own your vehicle Which 3 procedures must be followed each time a State Farm estimate is written using aftermarket/non-oem parts? 1.Claim file log notes documenting the parts use 2.Estimator Fact documented with part type 3.Red Stamp the original copy of the estimate and file copy 4.Attach the non-OEM equipment replacement part information form to the estimate that is given to the vehicle owner 5.Obtain prior approval from the owner 6.Print disclosure on the bottom of the estimate 7.Explain the use of other than new OEM parts to the vehicle owner 8.Give the customer the Non-Original equipment and recycled parts, State farms promise to you brochure. 4,7,8