IAHSS Advanced Pretest, IAHSS Advanced Training for Healthcare Security Personnel 4th Edition Exam with 100% Correct Answers 2023/2024

Security departments are judged on what they do to... - Correct Answer-Proactively prevent incidents A good crime prevention program uses perimeter barriers, building exteriors, and interior controls to create: - Correct Answer-Layers of protection Employee involvement in crime prevention starts with... - Correct Answer-new employee orientation Appearing professional, friendly, approachable and positive are the basis for your - Correct Answer-attitude To make good decisions on the job, you must - Correct Answer-take care of yourself on and off the job The best way to achieve enhanced customer service is by using what method to exceed the expectations of the customeris a - Correct Answer-multi-tiered approach Customers value reliability and _____________________ - Correct Answer-competence Premise liability refers to the legal responsibility... - Correct Answer-property owner owes to persons on the property What approach should be followed to determine appropriate protective measures and security and safety for off-campus facilities - Correct Answer-security inspections and risk assessments Healthcare organizations are perhaps at a greater risk for slip and fall due to - Correct Answer-medical conditions limit Mobility What best describes the Broken Window Theory? - Correct Answer-Neglect in an area creates the impression that no one cares. The four most common methods of patrol are: - Correct Answer-Foot, K-9, Bicycle, and Motorized One of several advantages to foot patrol is - Correct Answer-providing a visible deterrent to crime. A major disadvantage to foot patrol is - Correct Answer-the opportunity to socialize excessively. Covert and undercover investigations in the healthcare setting should - Correct Answer-be undertaken only when traditional methods of handling the situation have been tried or examined Assault, both simple and aggravated, occur most often: - Correct Answer-Anytime Which of the following is not an element needed for a crime to occur? - Correct Answer-Training additional steps are necessary to sustain employee awareness and involvement in the security effort. all of the following vehicles are used except - Correct Answer-overhead paging system announcements When addressing workplace violence security officers are expected to do all of the following except - Correct Answer-respond and resolve immediately When assessing security-sensitive areas an officer might consider all of the following except - Correct Answer-creating unobstructed passage for patients and visitors Which of the following is not an activity an officer should engage in to reduce the threat of workplace of violence? - Correct Answer-Intervening quickly in resolving without involving management Which of the following steps would be least effective when treating a patient in potential danger as a victim or witness to a crime - Correct Answer-assign room without window To provide security assistance regarding combative patients, all security staff should be well trained in - Correct Answer-Descalation techniques Infants are most commonly abducted by - Correct Answer-a stranger Patients suffering from dementia require - Correct Answer-particular attention to keep them from wandering away When conducting an intervention with a mental health patient hospital security should - Correct Answer-conduct the intervention in the privacy of the patient's room During a walkout or strike at a healthcare facility hospital security can expect all of the following except - Correct Answer-striking employees will be cooperative in order to protect their job Some of the job action assignments for security in the incident command system for dealing with civil disturbances include - Correct Answer-Access Control, incident documentation, event preparation with local law enforcement In responding to an active shooter scenario the armed Healthcare security officer should - Correct Answer-realize they can minimize casualties by taking successful actions Proactive risk assessments consider all of the following events except - Correct Answer-normal planned events High sensitivity or vulnerable areas in the healthcare facility such as an emergency department or women's services are known as - Correct Answer-security sensitive areas Doors that are being secured by magnetic locks should always be connected to the - Correct Answer-fire alarm panel Which of the following was not identified as a computerized Patrol verification system - Correct Answer-biometric devices A(n) _____ _____ _____ system can have many components, including electronic locks, a video tie in and alarm contacts - Correct Answer-Electronic Access Control When responding to incidents involving violence, officers should - Correct Answer-only attempt a solo Intervention when an immediate life-threatening is present and intervention does not pose undue risk to the officer or others When an urgent call is received and little or no information is known, officer should do all of the following, except - Correct Answer-maintain radio silence What is the primary role of a security officer in crime prevention - Correct Answer-reduce the opportunity for a person to commit a crime Crime prevention is the anticipation, recognition, and Appraisal of a crime risk. It also involves what - Correct Answer-initiating some action to remove or reduce the risk what must be done about life safety deficiencies found in the hazard surveillance tour - Correct Answer-correct them immediately what is the purpose of crime analysis - Correct Answer-identify problems and develop strategies to reduce problems which of the following is easier in more cost-efficient for an institution - Correct Answer-building in security systems during building design one of security primary responsibilities after a critical incident is controlled, is to - Correct Answer-preserve the scene and gather evidence you have a pivotal role in advancing the professional standing of healthcare security and safety by - Correct Answer-adhering to the iahss code of ethics one way to overcome the image of an uncaring officer is to - Correct Answer-respond to service calls quickly four legal elements are considered in determining negligence - Correct Answer-legal Duty, breach of Duty, proximate cause, and damages or injury employees should be aware of their surroundings and familiarize themselves with regular employees so they can question unknown persons. When faced with an unknown person, the employee should - Correct Answer-offer help and notify the supervisor of suspicious activity or an unsatisfactory reply the responsibility to seek out and take advantage of training opportunities belongs to the - Correct Answer-individual officer Healthcare facilities that provide ______ customer service motivate customers to tell others about these organizations - Correct Answer-excellent process improvements in customer service can be measured how - Correct Answer-all of the above ( benchmarking, surveys, monitoring performance, service standards) ______ can be an excellent way to measure customer service and improve performance - Correct Answer-feedback ______ is an element in improving customer service - Correct Answer-all of the above ( identifying customers, attitude, communication, training)