IAHSS Advanced Officer Certification Questions with 100% Correct Answers 2023/2024

IAHSS Advanced Officer Certification Questions with 100% Correct Answers 2023/2024 IAHSS Advanced Officer Certification What is the primary role of a security officer in crime prevention? a. Reduce the desire for a person to committ a crime. b. Patrol all assigned areas dilligently. c. Reduce the opportunity for a person to committ a crime. d. None of these - Correct Answer-c. Reduce the opportunity for a person to committ a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? a. Initiating some action to remove or reduce the risk. b. Reporting the risk to law enforcement authorities. c. Documenting the risk to the administration. d. Each of the above. - Correct Answer-a. Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazzard surveillance tour? a. Report them to the nearest medical personnel. b. Correct them before the next safety committee meeting. c. Report them to the Occupational Safety and Health Administration. d. Correct them immediately. - Correct Answer-d. Correct them immediately. What is the purpose of crime analysis? a. Identify problems and develop strategies to reduce problems. b. Assist law enforcement in identifying known criminals. c. Solve crimes and make arrests. d. None of the above. - Correct Answer-a. Identify problems and develop strategies to reduce problems. Which of the following is easier and more cost effective for an institution? a. Allowing outside organizations to conduct safety training. b. Installing access controls only on exterior doors. c. Using off-duty law enforcement officers instead of security officers. d. Building in security systems during building design. - Correct Answer-d. Building in security systems during building design. The Triangle of Crime consists of: a. Opportunity, Unattended Items, Desire b. Ability, Opportunity, Randon Access c. Opportunity, Desire, Ability d. Access, Desire, Opportunity - Correct Answer-c. Opportunity, Desire, Ability What are the layers of protection through physical security planning? - Correct Answer-* Perimeter Barrior: line or outside perimeter of the site * Building's Exterior: top, sides, bottom of building * Interior Controls: lock/key systems, access control systems, alarms, camera, policies/procedures, training How can employee awareness programs improve safety in a healthcare facility? - Correct Answer-* Generates employee involvement * Improves trust/credibility in the security program and it's personnel What are the two most important aspects of a successful security program? a. Assist law enforcement and identifying known criminals b. Patrol and crime prevention c. Crime prevention and risk assessment d. Security awareness and crime prevention - Correct Answer-d. Security awareness and crime prevention Why is crime analysis important? - Correct Answer-It helps security monitor the level and types of crime and seasonal fluctuations. How does environmental design promote a safer environment? - Correct Answer-Design areas with: CPTED Clear sight lines Appropriate lighting Unambiguous sinage Sprinkler heads must not have any obstruction or storage within _____ inches of the sprinkler head: a. 12 b. 16 c. 18 d. 20 - Correct Answer-c. 18 What agency requires Hazard Surveillance Rounds? a. Occupational Safety Health Association (OSHA) b. The Joint Commission (TJC) c. National Fire Protection Association (NFPA) d. Environmental Protection Agency (EPA) - Correct Answer-b. The Joint Commission What are the two categories of safety and securities inspections? a. Surveillance surveys and security surveys b. Hazard inspections and security rounds c. Hazard surveillance rounds and security surveys d. Surveillance rounds and hazard surveillance surveys - Correct Answer-c. Hazard surveillance rounds and security surveys Hazard Surveillance Round inspections are reported to: a. Occupational Safety Health Association (OSHA) b. The Supervisor of the facility c. The Joint Commission (TJC) d. The safety committee of the healthcare organization - Correct Answer-d. The safety committee of the healthcare organization Patient care buildings and satellite health centers require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. Every three years - Correct Answer-c. Twice per year Non-patient care buildings and exterior grounds require Hazard Surveillance Round inspections: a. Once per year b. Twice per year c. Every two years d. None of the above - Correct Answer-a. Once per year The five-step approach to crime analysis is: a. Gather, Collate, Analyze, Separate, Evaluate feedback b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback c. Collect, Evaluate, Collate, Disseminate, Gather feedback d.Collect, Collate, Analyze, Gather/Evaluate feedback - Correct Answer-b. Collect, Collate, Analyze, Disseminate, Gather/Evaluate feedback Crime analysis data reports should be presented to the institutional safety committee how often? a. Quarterly b. Bi-Annually c. Annually d. Never - Correct Answer-a. Quarterly Healthcare facilities that provide _______ customer service motivate customers to tell others about these organizations. a. Respectful b. Adequate c. Knowledgeable d. Excellent - Correct Answer-d. Excellent Process improvements in customer service can be measured how? a. Surveys b. Monitoring performance c. Benchmarking d. All of the above - Correct Answer-d. All of the above _______ can be an excellent way to measure customer service and improve performance: a. Surveys b. Feedback c. Employee complaints d. Phone call monitoring - Correct Answer-b. Feedback ______ is an element in improving customer service: a. Identifying customers b. Attitude c. Communication d. Training e. All of the above - Correct Answer-e. All of the above Communication is ________________: a. 93% body language, 7% words b. 50% non-verbal, 50% verbal c. 80% verbal, 20% gesture d. 75% verbal, 20% gestures and tone of voice - Correct Answer-a. 93% body language, 7% words Customer retention is __________ times less expensive than attracting new customers. a. 2 to 3 b. 5 to 6 c. 7 to 9 d. 10 to 12 - Correct Answer-b. 5 to 6 Satisfied customers on average tell _________ other people about their positive experience at a healthcare facility. a. 1 to 2 b. 2 to 3 c. 4 to 5 d. 6 to 7 - Correct Answer-c. 4 to 5 How many healthcare organizations have earned the Planetree organization's designation as a 'patient-centered hospital'? a. Less than 100 b. Less than 115 c. More than 125 d. More than 200 - Correct Answer-c. more than 125 What are the four elements of the "Fish" philosophy? - Correct Answer-1. Choose your attitude 2. Play 3. Make Their day 4. Be present, be there The acronym HEART expresses what: - Correct Answer-Honesty Empathetic Appreciative Respectful Tolerant Research reveals that consumers make buying decisions based on: a. 70% service / 30% product b. 80% service / 20% product c. 90% sevice / 10% product d. 95% sevice / 5% product - Correct Answer-c. 90% sevice / 10% product _____ % of customers stop doing business with an company because they are dissatisifed with the product or service. a. 10 % b. 14% c. 23% d. 31% - Correct Answer-b. 14% ______ % of customers leave because of an attitude of indifference on the part of the service provider. a. 25% b. 50% c. 68% d. 75% - Correct Answer-c. 68% What determines whether a customer is satisfied or not? a. A customer that is visably pleased b. A customers perception of having needs met c. A customers who has had his questions answered d. A customer feeling good - Correct Answer-b. A customers perception of having needs met Key traits security officers should have (7): - Correct Answer-Emotional awareness; concern; Problem solving; Initiative; responsibility; Explaining, and informing What is the most powerful booster of customer service improvement? a. Surveys b. Evaluations c. Benchmarking d. Feedback - Correct Answer-d. Feedback Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? a. Forseeability b. Neglience c. Totality of circumstances d. Duty to invitees - Correct Answer-c. Totality of circumstances The major source of premise liability in healthcare is from: a. Poor lighting b. Slips and falls c. Fire hazards d. Assaults - Correct Answer-b. Slips and falls Property owners have a ________ duty to maintain the property in a ___________ condition. a. Legal / reasonably safe b. Moral / reasonably safe c. Legal / completely safe d. Moral / completely safe - Correct Answer-a. Legal / reasonably safe Which of the following are elements necessary to establish neglience in a premise liability case? a. Duty to the plaintiff b. Failure to meet the duty c. Breech of a duty caused an injury d. All of the above - Correct Answer-d. All of the above Which of the following are examples of risks security officers should identify? a. Burned out lights b. Breached fence lines c. Slip and fall hazards d. All of the above e. A and C only - Correct Answer-d. All of the above What is the definition of premise liability? - Correct Answer-Refers to the legal responsibility a property owner/organization owes to persons/individuals on their property. What are the four elements of neglience: - Correct Answer-1. Legal duty 2. Breech of duty 3. Proximate cause 4. Damages or injury What is Legal Duty - Correct Answer-The responsibility to others to act according to the law. Proving the duty (such as not to be negligent, to keep premises safe, or to drive within the speed limit). Then showing that the duty was breached is a required elements of any lawsuit for damages due to negligence or intentional injuries - Did the property owner have a legal obligation to the claimant? What is Breech of Duty - Correct Answer-When one person or company has a duty of care toward another person or company, but fails to live up to that standard. What is Proximate Cause - Correct Answer-In order for an action to be the proximate cause of an injury, it must be related closely enough through the chain of causation that the act is considered the sufficient cause of the harm. The most common test for determining if an action is sufficiently related to an injury to satisfy proximate cause is whether or not the injury was foreseeable by the person committing the action. - Did the failure to provide the duty cause harm? Damages or Injury - Correct Answer-Were the damages or injury forseeable or apparant? What is CPTED - Crime Prevention Through Environmental Design (3) - Correct Answer-Promotes a clear line of sight Created perception of safety Makes criminals feel detected Define: Broken Windows - Correct Answer-Theory: Signs of neglect, ie: broken windows and/or graffiti on buildings indicate no one cares about the area and is not watching it - it invites crime. Failure to conduct routine patrol can ultimately result in what? a. An increase in security spending b. An increase in the organization's revenue c. A liability exposure d. Both A and C - Correct Answer-c. A liability exposure K-9 patrol teams can be particularly effective in dealing with which situation? a. Restraining a patient b. Emergency department violence c. Patrolling patient floors d. Children who are upset - Correct Answer-b. Emergency department violence Bicycle patrol is which one of these? a. Faster than foot patrol and a vehicle in heavy traffic b. Faster than foot patrol, but slower than a vehicle in heavy traffic c. The safest method of patrol d. The slowest method of patrol - Correct Answer-a. Faster than foot patrol and a vehicle in heavy traffic