MNO3703 _ASSIGNMENT 3 PORTFOLI
Declaration:
Please complete the required information below before you continue writing your paper.
Student name and surname:
Student number:
Student declaration:
I, ………………………………….. declare that the complete examination paper is my own work
and I did not receive assistance from a colleague or any other person.
Student signature: ……………………………………………………..
, 2
SECTION A (Compulsory)
All candidates must answer this section. For each sub-question, five possible answers (options)
are given. Select only one option and write down the corresponding number in the space
provided.
Question 1 [10]
1.1 Quality may be built into a product or service at any stage. What are the two distinct but
interrelated aspects of quality that are necessary to examine?
a) Quality of design and quality of conformance to design.
b) Cost of quality or quality of specifications.
c) Quality of service and quality of the organisation’s requirements.
d) Quality of supplier requirements and of customer behavior.
e) Quality of materials and the cost of quality.
1.1: A
1.2 What is the main driver of the Malcolm Baldridge National Quality Framework in guiding the
pursuit of quality performance and objectives?
a) Senior executive leadership creates values, goals and systems and guides the sustained
pursuit of quality and performance objectives.
b) Operations focus challenges current practices and processes.
c) Customer focus improves the competitiveness, effectiveness, and flexibility of a whole
organisation.
d) Results it creates improved goals and practices for the organisation.
e) Work force focus it compares business practices with those of world-class organisations.
[TURN OVER]
, 3
1.2: A
1.3) To support the effective operation of its processes. How should organisations plan and
manage their external partnerships?
a) Must incorporate a profound organisational culture.
b) Does include the mindset of all employees within the organisation.
c) Must be in line with its overall policies and strategies.
d) Guided by policy unity and strength.
e) Inherent communication of quality standards.
1.3: C
1.4) Developing long term partnerships with few suppliers rather than short term partnerships
with many suppliers leads to which concept in just-in time partnerships?
[TURN OVER]
Declaration:
Please complete the required information below before you continue writing your paper.
Student name and surname:
Student number:
Student declaration:
I, ………………………………….. declare that the complete examination paper is my own work
and I did not receive assistance from a colleague or any other person.
Student signature: ……………………………………………………..
, 2
SECTION A (Compulsory)
All candidates must answer this section. For each sub-question, five possible answers (options)
are given. Select only one option and write down the corresponding number in the space
provided.
Question 1 [10]
1.1 Quality may be built into a product or service at any stage. What are the two distinct but
interrelated aspects of quality that are necessary to examine?
a) Quality of design and quality of conformance to design.
b) Cost of quality or quality of specifications.
c) Quality of service and quality of the organisation’s requirements.
d) Quality of supplier requirements and of customer behavior.
e) Quality of materials and the cost of quality.
1.1: A
1.2 What is the main driver of the Malcolm Baldridge National Quality Framework in guiding the
pursuit of quality performance and objectives?
a) Senior executive leadership creates values, goals and systems and guides the sustained
pursuit of quality and performance objectives.
b) Operations focus challenges current practices and processes.
c) Customer focus improves the competitiveness, effectiveness, and flexibility of a whole
organisation.
d) Results it creates improved goals and practices for the organisation.
e) Work force focus it compares business practices with those of world-class organisations.
[TURN OVER]
, 3
1.2: A
1.3) To support the effective operation of its processes. How should organisations plan and
manage their external partnerships?
a) Must incorporate a profound organisational culture.
b) Does include the mindset of all employees within the organisation.
c) Must be in line with its overall policies and strategies.
d) Guided by policy unity and strength.
e) Inherent communication of quality standards.
1.3: C
1.4) Developing long term partnerships with few suppliers rather than short term partnerships
with many suppliers leads to which concept in just-in time partnerships?
[TURN OVER]
