BMZ ACADEMY
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Section A
1.1 Quality may be built into a product or service at any stage. What are the two distinct
but interrelated aspects of quality that are necessary to examine?
a) Quality of design and quality of conformance to design.
1.2 What is the main driver of the Malcolm Baldridge National Quality Framework
in guiding the pursuit of quality performance and objectives?
a) Senior executive leadership creates values, goals and systems and guides
the sustained pursuit of quality and performance objectives.
1.3) To support the effective operation of its processes. How should
organisations plan and manage their external partnerships?
c) Must be in line with its overall policies and strategies.
1.4) Developing long term partnerships with few suppliers rather than short term
partnerships with many suppliers leads to which concept in just-in time
partnerships?
a) Leads to the concept of co-producers in networks of trust providing
dependable quality and delivery of goods and services.
1.5) What is the first level of developing the performance measurement
framework (PMF)?
a) Developing the organisational strategy and the consequent deployment of
goals throughout the organisation.
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY
@061 262 1185/068 053 8213/0717 513 144
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
, BMZ ACADEMY
Section A
1.1 Quality may be built into a product or service at any stage. What are the two distinct
but interrelated aspects of quality that are necessary to examine?
a) Quality of design and quality of conformance to design.
1.2 What is the main driver of the Malcolm Baldridge National Quality Framework
in guiding the pursuit of quality performance and objectives?
a) Senior executive leadership creates values, goals and systems and guides
the sustained pursuit of quality and performance objectives.
1.3) To support the effective operation of its processes. How should
organisations plan and manage their external partnerships?
c) Must be in line with its overall policies and strategies.
1.4) Developing long term partnerships with few suppliers rather than short term
partnerships with many suppliers leads to which concept in just-in time
partnerships?
a) Leads to the concept of co-producers in networks of trust providing
dependable quality and delivery of goods and services.
1.5) What is the first level of developing the performance measurement
framework (PMF)?
a) Developing the organisational strategy and the consequent deployment of
goals throughout the organisation.
BMZ ACADEMY 061 262 1185/068 053 8213/0717 513 144
