Certified Hospitality Trainer- Assessing
Training question and
answers(2023)updated to pass
Needs Assessment - correct answer Systematic process for determining organizational gaps
Training Needs Assessment - correct answer A way to identify organization’s needs, identify the needs of
employee and establish criteria for developing training and measuring success
Gap Analysis - correct answer ideal outcome - actual outcome = gap or problem
Identifying the Gap - correct answer Lack of skill, lack of knowledge, lack of appropriate systems
Mager Flow Chart - correct answer used to determine if trainig is indeed the problem
Ways to determine specific training problems - correct answer survey, observation, guest comments,
employee meetings, inspections
Vague Standards - correct answer Employees do not know what standards they are to perform
Organizational Analysis - correct answer Determines which factors are causing gaps in performance and
what the organization wants that is not being achieved
Primary use of conducting an Organizational Analysis - correct answer to get the big picture of the
organization
High Priority - correct answer Training initiatives resulting from a changing law or regulation
Training question and
answers(2023)updated to pass
Needs Assessment - correct answer Systematic process for determining organizational gaps
Training Needs Assessment - correct answer A way to identify organization’s needs, identify the needs of
employee and establish criteria for developing training and measuring success
Gap Analysis - correct answer ideal outcome - actual outcome = gap or problem
Identifying the Gap - correct answer Lack of skill, lack of knowledge, lack of appropriate systems
Mager Flow Chart - correct answer used to determine if trainig is indeed the problem
Ways to determine specific training problems - correct answer survey, observation, guest comments,
employee meetings, inspections
Vague Standards - correct answer Employees do not know what standards they are to perform
Organizational Analysis - correct answer Determines which factors are causing gaps in performance and
what the organization wants that is not being achieved
Primary use of conducting an Organizational Analysis - correct answer to get the big picture of the
organization
High Priority - correct answer Training initiatives resulting from a changing law or regulation
