AHLEI Managing Housekeeping CORRECT SOLUTIONS
AHLEI Managing Housekeeping CORRECT SOLUTIONS what are the three basic service level categories of hotels? - ANSWER economy, midmarket and luxury which of the following is true? - ANSWER housekeeping labor expense may be higher for suite hotels than for other properties in the mid-range service category which of the following is most likely to change of the general manager restructures the management team and changes reporting relationships among departments? - ANSWER organizational chart which of the following hotel departments is front-of-the-house - ANSWER food and beverage department the hotel division is responsible for accumulating operating data and compiling financial statements is the: - ANSWER accounting division each night, the front office department produces a report that lists rooms occupied that night and indicates guests who are expected to check out of the following day. This document is called: - ANSWER an occupancy report what type of maintenance is initiated based on work order? - ANSWER scheduled maintenance a work order system is used to: - ANSWER communicate needed repairs to the maintenance department what term describes a way of doing business that says a company shouldn't take more than it gives back and should not sacrifice tomorrow for today's needs - ANSWER sustainability who rates energy efficient in hotels? - ANSWER energy star which areas of the property use more energy per square foot than the rest of the property? - ANSWER kitchen and laundry what is a common challenge for U.S housekeeping departments with non-English speaking workers when it comes to enforcing energy-saving policies? - ANSWER the temperature setting on thermostats what is one of the most cost-effective programs a hotel can implement? - ANSWER water conservation
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ahlei managing housekeeping correct solutions
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ahlei managing housekeeping
