Correct
During which steps of BST is a high quality task analysis checklist helpful?
a. instructions
b. modelling
c. rehearsal
d. feedback
e. all of the above
e. all of the above
T/F Feedback during training should focus on constructive feedback to increase
the speed of skill acquistion
F
When we systematicaly track our trainees activities completed throughout the
day, across a specified number of weeks we are conducting a:
time study
Describe what is related to this category of effective reinforcers:
social
social events, outings
Describe what is related to this category of effective reinforcers:
experiences
shadowing, providing training
Describe what is related to this category of effective reinforcers:
skills and knowledge
conferences, webinars
Describe what is related to this category of effective reinforcers:
values
supporting a meaningful cause
Describe what is related to this category of effective reinforcers:
self-esteem
private acknowledgement
Which of these are strategies to increase work enjoyement?
a. positive feedback
b. identifying effective reinforcers
c. reducing aversive control
d. reducing aversiveness of job tasks
e. professional development
f. coaching self-care repertoires
g. all of the above
g. all of the above
When we coach staff through proactively changing aspects of their job to make
work more enjoyable we are encouraging what type of behaviors?
job crafting
*individual is making the changes
, If a staff member cannot identify what they did to earn reinforcement, this violates
Daniels principle of make it...
earned
*this means specific
T/F Using an open ended survey to identify potential reinforcers for staff is an
effective strategy
F
* people often don't know what they want, things we can't give, offer an array instead.
Major area of influence over intent to turnover, burnout, and job satisfaction is
supervisor support
Emotionally healthy employees are a ____ _____.
social good
A job crafting scale...
is utilized by the individual to determine ways they can make work more enjoyable for
themselves.
The Oldenburg Burnout Inventory (strain and motivation data)...
includes statements about the employees job and likert scale to rate. depending on the
scores, burnout can be predicted
Perceived Supervisor Support (PSS) Questionnaire (resource data)
allows the employee to indicate whether they feel supported by their supervisor
Which of the following was not discussed as a factor to evaluate when assessing
factors related to work enjoyment?
a. burnout
b. personality
c. perceived supervisor support
d. job crafting behaviors
e. all of these are valuable to assess for work enjoyment
b. personality
The phrase "catch 'em doing good" is associated with
positive feedback
Which phrase does this statement apply to:
determine how your team members prefer to be recognized.
make it....
personal
Which phrase does this statement apply to:
try to catch folks in the act of doing their jobs well
make it...
immediate
Which phrase does this statement apply to: