GEB 3213 Exam 2 Hayes, With Complete
Solution 2023
Situational Awareness
You will meet people you don't know in various situations, so learn to read people and
respond accordingly. Self awareness is also important.
7-38-55 Rule
Body language rule, body language accounts for 55% of a given message, tone of voice
for 38% and words for just 7%
Open Palms
Sign of honesty, swear to tell the truth in court by raising one hand, shows you have
nothing to hide and are not a threat (primal)
Expansive Pose
Standing with legs open, not closed and tight. Shows power and confidence. Another
example is leaning back in your seat shows you're relaxed and in control
Low-Power Pose
Opposite of Expansive pose, shows a closed off posture. Increases the release of
cortisol, the stress hormone, and appears to show a lack of confidence
Stress Face
Clenched jaw, tightened neck and furrowed brow, show stress. This way, you can see if
your subject will receive your message enthusiastically
Raised Eyebrows
Shown when surprised or in doubt. when praised by someone with raised eyebrows, the
person speaking may be insincere
Eye Contact
Keeping eye contact shows interest, too long makes you a creep or a liar. Liars tend to
hold eye contact too long
Vocal Range
Change in vocal range shows their interested. Women go up, men go down. Monotone
shows disinterest
Laughter
Humor is important in developing relationships, receptive to your humor will lead to a
connection. Be aware when telling jokes in certain settings, but humor is a good way to
read your subjects interest
Mirroring
People that get along tend to mirror each others behavior, so if you shift your body
language and your subject does as well, it shows they're fairly comfortable
Formal Behaviors
Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
Solution 2023
Situational Awareness
You will meet people you don't know in various situations, so learn to read people and
respond accordingly. Self awareness is also important.
7-38-55 Rule
Body language rule, body language accounts for 55% of a given message, tone of voice
for 38% and words for just 7%
Open Palms
Sign of honesty, swear to tell the truth in court by raising one hand, shows you have
nothing to hide and are not a threat (primal)
Expansive Pose
Standing with legs open, not closed and tight. Shows power and confidence. Another
example is leaning back in your seat shows you're relaxed and in control
Low-Power Pose
Opposite of Expansive pose, shows a closed off posture. Increases the release of
cortisol, the stress hormone, and appears to show a lack of confidence
Stress Face
Clenched jaw, tightened neck and furrowed brow, show stress. This way, you can see if
your subject will receive your message enthusiastically
Raised Eyebrows
Shown when surprised or in doubt. when praised by someone with raised eyebrows, the
person speaking may be insincere
Eye Contact
Keeping eye contact shows interest, too long makes you a creep or a liar. Liars tend to
hold eye contact too long
Vocal Range
Change in vocal range shows their interested. Women go up, men go down. Monotone
shows disinterest
Laughter
Humor is important in developing relationships, receptive to your humor will lead to a
connection. Be aware when telling jokes in certain settings, but humor is a good way to
read your subjects interest
Mirroring
People that get along tend to mirror each others behavior, so if you shift your body
language and your subject does as well, it shows they're fairly comfortable
Formal Behaviors
Business Attire
Using formal email headings
Using titles and last names
Not engaging with coworkers outside of work
Getting to work early/on time
