MAA NHA Certification|2023 LATEST UPDATE|GUARANTEED SUCCESS

An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? Certified Mail A MAA should verify a patient's CPT code for which of the following processes: Coordination of Benefits, Determining Eligibility of services, Obtaining prior authorization, or receiving a referral? Obtaining prior authorization Prior to an invasive procedure, a patient asks an MAA about other options that are available. Which action should the MAA take? Inform the patient of commonly used alternatives; Advise patient to ask the provider about alternatives; seek out a clinical MA to explain alternatives; Provide the patient with alternate providers phone numbers. Advise the patient to ask the provider for alternatives. Which of the following abbreviations should a MAA use to document a patient history of a stroke? CHF; CVA; MI; or MS? CVA (means Cerebrovascular accident AKA stroke) Which of the following items is appropriate to purchase with petty cash: Postage owed for equipment delivery; five boxes of computer paper; a gift card for employee of the quarter; or the providers cell phone payment. Postage owed for an equipment delivery When performing closing procedures for the day, which of the following must me secured with a lock and key? Exam rooms; scheduling book; baking deposit slip; Providers prescription pad. the provider's prescription pad. Which of the following is the abbreviation for an electroencephalogram? EKG; EEG; ECG; or EBB EEG An MAA observes another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is this action considered? Negligence; Fraud; Auditing; Unbundling. FRAUD A patient receives an EOB stating services will not be covered because of Out-of-pocket medical expenses not yet met. The amount owed is defined as? Deductible; Copay; Allowed amount; Coinsurance. Deductible. Which of the following is an example of open hours scheduling? Patients arrive at their own convenience; Multiple patients are seen and one time; patients who have similar diagnoses are sched for the same time; or multiple patients are scheduled at the beginning of each hour? Patients arrive at their own convenience. Which of the following is the most efficient method for an MAA to collect payment for services? Collect due amounts at the time of visit; send a monthly statement to the patient; call the patient to establish payment plan; or use an outside collection agency. Collect the amount due at the time of the patient's visit. Which of the following medical terms is part of an organ or tissue? Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy? Lymphadenectomy A patient refused to pay his copay. What should the MAA do? Offer to waive the fee; tell the patient to call the insurance carrier; advise the patient that the copay will be added to their bill; or inform the patient the copay is due at the time of service. Inform the patient that the copay is due at the time of service. A 3rd party payer is requesting documentation to support billed services. Which of the following is the appropriate document the MAA should forward? Notice of Privacy Practices; Disclosure form; Progress notes; patient registration form? Progress notes. Which of the following actions is an MAA's priority when pulling daily charts? Place charts in appropriate exam room; review appointment schedule; review charts for accuracy; arrange charts sequentially. Review the appointment schedule. In addition to a witness and the adult patient, which of the following individuals must be present for an informed consent signature? A Family member; Lawyer; office manager; or provider. Provider All pages of a patient's medical record must include which of the following information: Insurance ID number; Patient address; patient name; or ss number The patient's name Which of the following medical record filing systems protects patients' privacy and allows for unlimited expansion in a high-volume office? Numeric; alphabetical; subject filing; or chronological? Numeric Which of the following should an MAA give to a patient when scheduling a routine visit: an encounter form for the next visit; a copy of the patient's prescriptions; a financial responsibility form or an appointment reminder? An appointment reminder. A np provides an MAA with her parent's medicare card. The pt states that she is a dependent and is eligible to use the card. What should the MAA do? Accept the medicare card; contact medicare to see if the patient is a covered dependent; explain to the patient that medicare doesnt cover dependents or include the parent's name on the superbill? Explain to the patient that medicare does not cover dependents. According to the affordable care act of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to medicare? 30 days; 6 months; 12 months; or 32 months? 12 Months When a patient requires a diagnostic procedure, which of the following is required? Written order from provider; referral form; insurance request form; or a written letter of release? A written order from the provider. A patient with medicare and has had a physical 10 months ago calls in to schedule another physical within the week. What should the MAA do? Explain that the physical cannot be scheduled for another 2 months; schedule the physical within the week; record the appointment as an office visit and not a physical or submit a preauthorization form to medicare before scheduling? Explain to the patient that the physical cannot be scheduled for another 2 months per coverage. Which of the following actions should an MAA take when scheduling a np for a Physical? instruct the pt to verify his insurance prior to the visit; verify the patient understands the coinsurance responsibilities; explain the importance of fasting for 12 hours; inform the patient of the appointment cancellation policy. inform the patient of the cancellation policy. A provider leaves town without leaving a contact number and coverage for patients he is treating. He is at risk for being accused of? Neglect; Abandonment; Misdemeaner; or felony Abandonment Which of the following is a condition in which a gland located in the neck produces excessive hormones? Hypothyroidism, Hyperthyroidism, Hypotension, or hypertension. Hyperthyroidism When an MAA transmits a medical record, which of the following documents is required? a patient referral form; health care proxy form; provider release of records form, or release of information authorization form. A release of information authorization form.