WGU C846 : Quizzes STUDY GUIDE QUESTIONS WITH COMPLETE SOLUTIONS

The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create value for consumers. Correct Answer: the various components and activities of the organization work together to facilitate value creation through IT-enabled services. The ultimate outcome of the service value system is: A) reliable applications that enable a higher level of throughput. B) products that are delivered more frequently so the customer can benefit from added functionality. C) a value that is experienced through IT-enabled products and services. D) IT-enabled service that includes high-quality products and supporting services. Correct Answer: a value that is experienced through IT-enabled products and services. ___________ helps to codify the organization's culture and behavior, from strategic decision making to day-to-day operations. A) Continual improvement B) ITIL guiding practice C) ITIL guiding principle D) ITIL service value chain Correct Answer: ITIL guiding principle The four dimensions model is used to ensure: A) that the four steps of IT service development and provider are followed. B) a complete and profitable approach to service management. C) that the organization's SVS remains balanced and effective. D) a rational and prudent approach to IT service management. Correct Answer: that the organization's SVS remains balanced and effective. Which of the following are not parts of the four dimensions model? A) Information and technology B) Organizations and processes C) Value streams and processes D) Partners and suppliers Correct Answer: Organizations and processes Which component describes how the components and activities of an organi