SERVICENOW CSA EXAM 100%
QUESTIONS AND ANSWERS NEW
MATERIAL GUIDE
What are the different interfaces for accessing a ServiceNow Instance? - ANS -Now
Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - ANS -Banner
Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - ANS Group
Where can you locate product documentation? - ANS docs.servicenow.com
What is a collection of permissions used to grant access to different parts of
the platform? - ANS Role
What is a common way of testing functionality for different roles? - ANS
Impersonate User
A row represents what in the ServiceNow database - ANS Record
What are the three different types of context menus in a list view? - ANS -List
-Column
-Record
What are the three components of a filter condition? - ANS -Field
-Operator
-Value
What defines which fields appear in a list and the order of said fields? - ANS View
Which field type displays as a check box on the form? - ANS True/False
Which field type displays information from another table? - ANS Reference
Which tool can be used to change the layout of the form view for all users? - ANS Form
Designer
, What are the three main components of the Form Designer? - ANS -Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - ANS Template
Which UI action saves information for a new record and leaves the form? - ANS Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned
to an individual? - ANS My Groups Work
What is the difference between Work notes and Additional Comments - ANS Work
notes are visible to only those who can view the task. Additional comments are visible
to the customer (requestor)
Which tab contains the activity stream for a task? - ANS Notes
Which tool enables users to collaborate on a task real-time and links conversations to
records? - ANS Connect Chat
What can trigger a notification? - ANS Record inserted or updated
Event is fired
A script
What is used to get information from tables through referenced fields? - ANS Dot-
walking
Which three tabs are used to configure an email notification? - ANS When to send
Who will receive
What it will contain
How is dot-walking used when configure a notification? - ANS -Identify the recipient
(e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
Which module opens the Report Designer Interface? - ANS Reports > View/Run
Name three ways of sharing a report with other people in the organization. - ANS
Scheduled email
Export to PDF
Publish
What are the four tabs used to guide the user through creating a new report in the
report designer? - ANS Data
Type
QUESTIONS AND ANSWERS NEW
MATERIAL GUIDE
What are the different interfaces for accessing a ServiceNow Instance? - ANS -Now
Platform User Interface
-Service Portal
-ServiceNow Mobile Classic
-ServiceNow Agent
What are the tree components of the Now Platform User Interface? - ANS -Banner
Frame
-Application Navigator
-Content Frame
What is a collection of users who share a common purpose? - ANS Group
Where can you locate product documentation? - ANS docs.servicenow.com
What is a collection of permissions used to grant access to different parts of
the platform? - ANS Role
What is a common way of testing functionality for different roles? - ANS
Impersonate User
A row represents what in the ServiceNow database - ANS Record
What are the three different types of context menus in a list view? - ANS -List
-Column
-Record
What are the three components of a filter condition? - ANS -Field
-Operator
-Value
What defines which fields appear in a list and the order of said fields? - ANS View
Which field type displays as a check box on the form? - ANS True/False
Which field type displays information from another table? - ANS Reference
Which tool can be used to change the layout of the form view for all users? - ANS Form
Designer
, What are the three main components of the Form Designer? - ANS -Page Header
-Field Navigator
-Form Layout
What allows fields to be populated automatically when applied? - ANS Template
Which UI action saves information for a new record and leaves the form? - ANS Submit
Which module displays a list of tasks assigned to a user's group, but not yet assigned
to an individual? - ANS My Groups Work
What is the difference between Work notes and Additional Comments - ANS Work
notes are visible to only those who can view the task. Additional comments are visible
to the customer (requestor)
Which tab contains the activity stream for a task? - ANS Notes
Which tool enables users to collaborate on a task real-time and links conversations to
records? - ANS Connect Chat
What can trigger a notification? - ANS Record inserted or updated
Event is fired
A script
What is used to get information from tables through referenced fields? - ANS Dot-
walking
Which three tabs are used to configure an email notification? - ANS When to send
Who will receive
What it will contain
How is dot-walking used when configure a notification? - ANS -Identify the recipient
(e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
Which module opens the Report Designer Interface? - ANS Reports > View/Run
Name three ways of sharing a report with other people in the organization. - ANS
Scheduled email
Export to PDF
Publish
What are the four tabs used to guide the user through creating a new report in the
report designer? - ANS Data
Type
