HSC M4: Communication in health and
social care
D1 – Outline types of communication
D2 – Describe communications and language needs and preferences
Individuals
Others
B1 - Explain the skills of an effective communicator
D1 –
– Verbal communication ( occurs when we speak to others )
– Non verbal communication ( what we do while we are speaking e.g. moving your
hands )
– Written communication ( writing a letter or email or text )
– Visual communication ( can be shown with pictures with text on or videos )
– Listening ( often the most important part of communication )
– Sign language ( how most deaf people communicate )
– Braille ( how blind people read and understand books )
D2 –
Independent and / or Others
If a nurse or doctor is treating a patient that is deaf they may have to find a sign language
interpreter or write down what they are saying so the patient understands, this would be
using a mix between verbal and written communication and sign language.
If a blind person is having a new carer introduced or is having carers for the first time the
carer should always announce themselves or let them know they are there and coming in so
they don’t scare them or make them worried. If they are wanting to be more independent
they may want to turn on the telly by themselves or take some medication by themselves so
the carer could introduce braille to the person so they can understand how to use it and
read it meaning they will feel more independent.
B1 –
An effective communicator makes sure they maintain the same tone throughout their
sentence and make sure they are being loud enough so the person can hear them.
Maintains eye contact and keeps their body language free and open
social care
D1 – Outline types of communication
D2 – Describe communications and language needs and preferences
Individuals
Others
B1 - Explain the skills of an effective communicator
D1 –
– Verbal communication ( occurs when we speak to others )
– Non verbal communication ( what we do while we are speaking e.g. moving your
hands )
– Written communication ( writing a letter or email or text )
– Visual communication ( can be shown with pictures with text on or videos )
– Listening ( often the most important part of communication )
– Sign language ( how most deaf people communicate )
– Braille ( how blind people read and understand books )
D2 –
Independent and / or Others
If a nurse or doctor is treating a patient that is deaf they may have to find a sign language
interpreter or write down what they are saying so the patient understands, this would be
using a mix between verbal and written communication and sign language.
If a blind person is having a new carer introduced or is having carers for the first time the
carer should always announce themselves or let them know they are there and coming in so
they don’t scare them or make them worried. If they are wanting to be more independent
they may want to turn on the telly by themselves or take some medication by themselves so
the carer could introduce braille to the person so they can understand how to use it and
read it meaning they will feel more independent.
B1 –
An effective communicator makes sure they maintain the same tone throughout their
sentence and make sure they are being loud enough so the person can hear them.
Maintains eye contact and keeps their body language free and open
