GEB 3213 Exam 1 Hayes FSU, With Complete
Solution
Society
A community, nations, or broad grouping of people having common traditions,
institutions, and collective activities and interests
Culture
The characteristic features of everyday life shared by people in a particular place or
time
Business culture
The norms, values, and beliefs that pertain to all aspects of doing business in a culture.
Language used while conducting business informs how we view tasks, accomplish
goals, and build relationships
emotional literacy
the capacity to perceive and to express feelings, especially as they surround intimate
relationships
Discourse
Written or spoken communication or debate
Learned behavior
code switch
We use different vocab and ways of speaking/communicating in different situations and
with different people
Workplace alienation
Feeling disconnected from co-workers, because business relationships lack intimacy
we're accustomed to outside of work
Metaphor
figure of speech comparing two different things
Idioms
words and phrases that mean something different from the literal meanings of the words
(it's a dog eat dog world)
Reciprocity
Mutual benefit
zero-sum game
a situation in which one person's gain is another's loss
Individualism
giving priority to one's own goals over group goals and defining one's identity in terms of
personal attributes rather than group identifications
Collectivism
giving priority to the goals of one's group (often one's extended family or work group)
and defining one's identity accordingly
emotional intelligence
The ability to understand, manage, and effectively express one's own feelings as well as
engage and navigate successfully with those of others
, empathy
the ability to understand and share the feelings of another
sympathy
feel bad for someone (detached position)
Style
A basic and distinctive mode of expression.
can be defined as a persons individual voice expressed through creative diction and
syntax
Diction
the choice and use of words and phrases in speech or writing.
Syntax
The arrangement of words and phrases to create well-formed sentences in a language.
verbal fillers
vocalized pauses in which a speaker inserts sounds such as "uh"
code switching
switching back and forth between one linguistic variant and another depending on the
cultural context
authored content
-unstructured content in a wide variety of formats. Authored content are creations that
are attributed to an individual or identifiable entity
-ex-emails, texts
grammar
in a language, a system of rules that enables us to communicate with and understand
others
revision
the act of rewriting something to correct it or make it more official
Direct message
present the main point of a message, well, directly.
Main purpose is to give receiver unvarnished information
Indirect Message
Its main purpose is to deliver difficult or negative news in such a way as to soften the
blow.
Routine Direct Message Approach Should Have...
1. Clear Content
2. Positive, Tone
3. Proper Form
Routine Messages (Direct Approach)
1. Clear Content - Provide info clearly
2. Positive Tone
3. Proper Form
Routine Message Format
First Paragraph: Section contains a sentence right up front that clearly lays out the
purpose of the message
Solution
Society
A community, nations, or broad grouping of people having common traditions,
institutions, and collective activities and interests
Culture
The characteristic features of everyday life shared by people in a particular place or
time
Business culture
The norms, values, and beliefs that pertain to all aspects of doing business in a culture.
Language used while conducting business informs how we view tasks, accomplish
goals, and build relationships
emotional literacy
the capacity to perceive and to express feelings, especially as they surround intimate
relationships
Discourse
Written or spoken communication or debate
Learned behavior
code switch
We use different vocab and ways of speaking/communicating in different situations and
with different people
Workplace alienation
Feeling disconnected from co-workers, because business relationships lack intimacy
we're accustomed to outside of work
Metaphor
figure of speech comparing two different things
Idioms
words and phrases that mean something different from the literal meanings of the words
(it's a dog eat dog world)
Reciprocity
Mutual benefit
zero-sum game
a situation in which one person's gain is another's loss
Individualism
giving priority to one's own goals over group goals and defining one's identity in terms of
personal attributes rather than group identifications
Collectivism
giving priority to the goals of one's group (often one's extended family or work group)
and defining one's identity accordingly
emotional intelligence
The ability to understand, manage, and effectively express one's own feelings as well as
engage and navigate successfully with those of others
, empathy
the ability to understand and share the feelings of another
sympathy
feel bad for someone (detached position)
Style
A basic and distinctive mode of expression.
can be defined as a persons individual voice expressed through creative diction and
syntax
Diction
the choice and use of words and phrases in speech or writing.
Syntax
The arrangement of words and phrases to create well-formed sentences in a language.
verbal fillers
vocalized pauses in which a speaker inserts sounds such as "uh"
code switching
switching back and forth between one linguistic variant and another depending on the
cultural context
authored content
-unstructured content in a wide variety of formats. Authored content are creations that
are attributed to an individual or identifiable entity
-ex-emails, texts
grammar
in a language, a system of rules that enables us to communicate with and understand
others
revision
the act of rewriting something to correct it or make it more official
Direct message
present the main point of a message, well, directly.
Main purpose is to give receiver unvarnished information
Indirect Message
Its main purpose is to deliver difficult or negative news in such a way as to soften the
blow.
Routine Direct Message Approach Should Have...
1. Clear Content
2. Positive, Tone
3. Proper Form
Routine Messages (Direct Approach)
1. Clear Content - Provide info clearly
2. Positive Tone
3. Proper Form
Routine Message Format
First Paragraph: Section contains a sentence right up front that clearly lays out the
purpose of the message
