Volunteer Standards of Conduct Correct 100%

e. Both A and B - ANSWERSPrior to working at a VITA/TCE site, ALL VITA/TCE volunteers (greeters, client facilitators, tax preparers, quality reviewers, etc .) must: a. Annually pass the Volunteer Standards of Conduct (VSC) certification test with a score of 80% or higher. b . Sign and date the Form 13615, Volunteer Standards of Conduct Agreement, agreeing to comply with the VSC by upholding the highest ethical standards . c. Pass the Advanced tax law certification. d . All of the above .e . Both a and b a. Yes - ANSWERSCan a volunteer be removed and barred from the VITA/TCE Programs for violating the Volunteer Standards of Conduct? a . Yes b . No c . Thank the taxpayer, and explain that you cannot accept any payment for your services - ANSWERSIf a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? a. Take the $20 and thank the taxpayer for the tip. b. Tell the taxpayer it would be better to have the $20 deposited directly into your bank account from his refund . c . Thank the taxpayer, and explain that you cannot accept any payment for your services . d . Refer the taxpayer to the tip jar located on the quality review and print station . b . Jake should explain that a taxpayer's federal or state refund cannot be deposited into a VITA/TCE volunteer's bank account and she will have to open an account in her own name to have the refund direct deposited - ANSWERSJake is an IRS tax law-certified volunteer preparer at a VITA/TCE site. When preparing a return for Jill, Jake learns that Jill does not have a bank account to receive a direct deposit of her refund . Jill is distraught when Jake tells her the paper refund check will take three or four weeks longer than the refund being direct deposited . Jill asks Jake if he can deposit her refund in his bank account and then turn the money over to her when he gets it . What should Jake do? a. Jake can offer to use his account to receive the direct deposit, and turn the money over to Jill once the refund is deposited . b . Jake should explain that a taxpayer's federal or state refund cannot be depos ited into a VITA/TCE volunteer's bank account and she will have to open an account in her own name to have the refund direct deposited . c . Jake can suggest she borrow a bank account number from a friend because the taxpayer's name does not need to be on the bank account . b. Max has violated the VSC because he is using confidential information to engage in a financial transaction to further his own or another's personal interest - ANSWERSMax prepares a tax return for Ali at a VITA/TCE site. He finds out during the interview that Ali has no health insurance . After Ali le