Volunteer Standards of Conduct Rated A+

Things all volunteers must do - ANSWERSpass the Volunteer Standards of Conduct (VSC) Test, sign the VSC agreement, pass with a BASIC certification or above Can a volunteer be removed/banned for violating the Volunteer Standards of Conduct? - ANSWERSyes If a taxpayer offers you a $20 bill because they were so happy about the quality service they received, what would be the appropriate action to take? - ANSWERSThank them, but explain that you can't accept any payment for your services. When preparing a return for Jill, Jake learns that Jill does not have a bank account to receive a direct deposit of her refund. Jill is distraught when Jake tells her the paper refund check will take three or four weeks longer than the refund being direct deposited. Jill asks Jake if he can deposit her refund in his bank account and then turn the money over to her when he gets it. What should Jake do? - ANSWERSJake should explain that a taxpayer's federal or state refund cannot be deposited into a VITA/TCE volunteer's bank account and she will have to open an account in her own name to have the refund direct deposited