Washington Mandatory Alcohol Server Training

Washington Mandatory Alcohol Server Training What are common signs of apparent intoxication? Sparse eye contact Glassy or bloodshot eyes Disheveled hair or clothes Flushed face Disoriented Slurred words Change in behavior If you determine a person is apparently intoxicated you must: Refuse to serve or sell the person any alcohol. Remove any alcohol from the person (if he or she has an unfinished drink). Effective ways to inform your customers of the law without putting them on the defensive include: Be courteous Be confident Be tactful Be discreet Be calm Be firm Techniques to avoid over consumption of alcohol include: Talking and listening to customers before serving them and whenever serving a subsequent drink. Serving a glass of water alongside each alcoholic drink. Not walking past their table as often. Taking their attention away from drinking with thinks such as pool tables and dance floors. The incident documentation log book is a bound book where ______________ are recorded. Incidents that occur within and on the property of the establishment. Examples of an incident include use of a fake ID, a disturbance by a patron, a patron refusing alternate transportation, a fight, or an accident. When refusing service, you should: Avoid "you" statements. Use "I" statements. Focus on the law. Express concern for your customers. What are effective methods for removing a drink from an intoxicated customer? Ask questions that require the customer to look away from the table. This can take the customer's attention away from the drink and allow you to remove it. Use the wipe and swipe method: When you are wiping down the table or bar, remove the drink as you wipe by it with your bar rag. Most visibly intoxicated people will not notice the drink is gone right away, especially if you replace it with a glass of water or a soda. An apparently intoxicated customer may remain in the establishment as long as he does not consume, possess, or purchase any alcohol and he is not being disorderly. True or False? True If an intoxicated customer insists on driving, you should: Offer to call a taxi for the customer. Call the police. Document the incident in the log book. Drivers convicted of DUI may be required to participate in alcoholism treatment or driving safety classes. True or False? True Driving under the influence refers to operating a motor vehicle: With an alcohol concentration of 0.08 or higher. With a THC concentration