Organizational Behaviour, Eighth Canadian Ed., 8e (Langton)
Chapter 1 What Is Organizational Behaviour?
1.1 Multiple Choice Questions
1) Which of the following statements about organizational behaviour (OB) is FALSE?
A) OB is relevant only in employment situations.
B) OB can shed light on the interactions among family members.
C) OB can be used in community settings like children's daycare centres.
D) OB can be applied to any organization in order to make it run more effectively.
E) OB focuses on 3 levels of behaviour that can occur in any organization.
Answer: A
Diff: 1 Type: MC Page Ref: 6,7
Topic: Intuition with Systematic Study
Skill: Recall
Objective: 3
2) Which of the following situations would likely receive the least benefit from studying
Organizational Behaviour (OB) techniques?
A) voluntary community groups
B) large family situations and interactions
C) post-secondary education student study groups
D) religious organizations
E) pre-teen paper routes
Answer: E
Diff: 2 Type: MC Page Ref: 6,7
Topic: Intuition with Systematic Study
Skill: Recall
Objective: 3
3) A field of study that investigates the impact of individuals, groups, and structure on behaviour
within organizations is known as
A) psychology.
B) sociology.
C) social psychology.
D) anthropology.
E) organizational behaviour.
Answer: E
Diff: 1 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
4) A consciously coordinated social unit composed of a group of people that function on a
relatively continuous basis to achieve a common set of goals is known as a(n)
A) work group.
B) team.
,C) organization.
D) society.
E) task force.
Answer: C
Diff: 1 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
5) Which of the following topics is generally outside the field of OB?
A) therapy
B) absenteeism
C) employment turnover
D) productivity
E) job satisfaction
Answer: A
Diff: 2 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
6) Organizational behaviour is generally defined as a field of study that
A) investigates how organizations effectively face competition.
B) investigates the impact that individuals, groups, and structure have on behaviour within
organizations.
C) attempts to understand and solve problems regarding individual behaviour on and off the job.
D) seeks ways and means to match human effort with technology.
E) examines how the structure of different organizations contributes to, or inhibits, effective
communication.
Answer: B
Diff: 2 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
7) What are the three inputs to processes that OB is concerned with?
A) experience, goals and configuration
B) individual, group, and organizational structure
C) structure, social units and teams
D) group, structure and political
E) interpersonal, personal and group
Answer: B
Diff: 1 Type: MC Page Ref: 20
Topic: Coming Attractions Developing an OB Model
Skill: Recall
Objective: 7
,8) Which of the following is NOT considered an organization?
A) church
B) university
C) military unit
D) all 45-year-old adults in a community
E) municipal, provincial and federal government agencies
Answer: D
Diff: 2 Type: MC Page Ref: 6
Topic: Intuition with Systematic Study
Skill: Recall
Objective: 3
9) A(n) is a consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals.
A) organization
B) unit
C) team
D) ethnic group
E) informal group
Answer: A
Diff: 2 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Applied
Objective: 2
10) Individuals face various challenges in organizational settings. Which of the following
organizational challenges is OB best suited for?
A) maintaining stock prices
B) profit projection
C) setting common goals
D) time management
E) protocol on the job
Answer: C
Diff: 2 Type: MC Page Ref: 6
Topic: Intuition with Systematic Study
Skill: Applied
Objective: 3
11) As employers attempt to retain high performance employees, what factors in employee-
manager relationships become important?
A) supportive dialogue, proactive discussions and high wages
B) high stress workplace, supportive dialogue and proactive discussions
C) lower stress workplace, proactive discussions and supportive dialogue
D) high wages, lower stress workplace and supportive dialogue
E) high wages, high stress workplace and proactive discussions
Answer: C
, Diff: 2 Type: MC Page Ref: 4
Topic: Importance of Interpersonal Relationships
Skill: Applied
Objective: 1
12) When managers have positive social relationships with their employees they are
A) re-engineering the workplace.
B) establishing a new program of TQM.
C) developing new styles of leadership.
D) developing ways of more effectively controlling work.
E) lowering employee stress, which lowers intentions to quit.
Answer: E
Diff: 2 Type: MC Page Ref: 4
Topic: Importance of Interpersonal Relationships
Skill: Applied
Objective: 1
13) Which of the following is the most accurate description of ethics?
A) Ethics are easy to implement at the organizational level as best illustrated at Enron
Corporation.
B) Ethics look at past personal traumas.
C) Ethics is common sense that informs us as to whether our actions are right or wrong.
D) Ethics is the study of moral values that guide our behaviour.
E) Ethics help us do the "right" thing.
Answer: D
Diff: 1 Type: MC Page Ref: 19
Topic: Challenges and Opportunities in the Canadian Workplace
Skill: Recall
Objective: 6
14) Toronto-based Dell Canada's technical service lines are handled by technicians located in
India. This is an example of
A) repatriation.
B) immigration.
C) emigration.
D) nationalism.
E) outsourcing.
Answer: E
Diff: 1 Type: MC Page Ref: 14
Topic: Challenges and Opportunities in the Canadian Workplace
Skill: Recall
Objective: 6
15) Which of the following is TRUE about organizational citizenship behaviour (OCB)?
A) Writing OCB requirements into job descriptions is important.
B) Managers granting control to employees will receive OCB.
C) OCB allows employees to delegate their work to peers.
Chapter 1 What Is Organizational Behaviour?
1.1 Multiple Choice Questions
1) Which of the following statements about organizational behaviour (OB) is FALSE?
A) OB is relevant only in employment situations.
B) OB can shed light on the interactions among family members.
C) OB can be used in community settings like children's daycare centres.
D) OB can be applied to any organization in order to make it run more effectively.
E) OB focuses on 3 levels of behaviour that can occur in any organization.
Answer: A
Diff: 1 Type: MC Page Ref: 6,7
Topic: Intuition with Systematic Study
Skill: Recall
Objective: 3
2) Which of the following situations would likely receive the least benefit from studying
Organizational Behaviour (OB) techniques?
A) voluntary community groups
B) large family situations and interactions
C) post-secondary education student study groups
D) religious organizations
E) pre-teen paper routes
Answer: E
Diff: 2 Type: MC Page Ref: 6,7
Topic: Intuition with Systematic Study
Skill: Recall
Objective: 3
3) A field of study that investigates the impact of individuals, groups, and structure on behaviour
within organizations is known as
A) psychology.
B) sociology.
C) social psychology.
D) anthropology.
E) organizational behaviour.
Answer: E
Diff: 1 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
4) A consciously coordinated social unit composed of a group of people that function on a
relatively continuous basis to achieve a common set of goals is known as a(n)
A) work group.
B) team.
,C) organization.
D) society.
E) task force.
Answer: C
Diff: 1 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
5) Which of the following topics is generally outside the field of OB?
A) therapy
B) absenteeism
C) employment turnover
D) productivity
E) job satisfaction
Answer: A
Diff: 2 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
6) Organizational behaviour is generally defined as a field of study that
A) investigates how organizations effectively face competition.
B) investigates the impact that individuals, groups, and structure have on behaviour within
organizations.
C) attempts to understand and solve problems regarding individual behaviour on and off the job.
D) seeks ways and means to match human effort with technology.
E) examines how the structure of different organizations contributes to, or inhibits, effective
communication.
Answer: B
Diff: 2 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Recall
Objective: 2
7) What are the three inputs to processes that OB is concerned with?
A) experience, goals and configuration
B) individual, group, and organizational structure
C) structure, social units and teams
D) group, structure and political
E) interpersonal, personal and group
Answer: B
Diff: 1 Type: MC Page Ref: 20
Topic: Coming Attractions Developing an OB Model
Skill: Recall
Objective: 7
,8) Which of the following is NOT considered an organization?
A) church
B) university
C) military unit
D) all 45-year-old adults in a community
E) municipal, provincial and federal government agencies
Answer: D
Diff: 2 Type: MC Page Ref: 6
Topic: Intuition with Systematic Study
Skill: Recall
Objective: 3
9) A(n) is a consciously coordinated social unit composed of two or more people that
functions on a relatively continuous basis to achieve a common goal or set of goals.
A) organization
B) unit
C) team
D) ethnic group
E) informal group
Answer: A
Diff: 2 Type: MC Page Ref: 5
Topic: Defining Organizational Behaviour
Skill: Applied
Objective: 2
10) Individuals face various challenges in organizational settings. Which of the following
organizational challenges is OB best suited for?
A) maintaining stock prices
B) profit projection
C) setting common goals
D) time management
E) protocol on the job
Answer: C
Diff: 2 Type: MC Page Ref: 6
Topic: Intuition with Systematic Study
Skill: Applied
Objective: 3
11) As employers attempt to retain high performance employees, what factors in employee-
manager relationships become important?
A) supportive dialogue, proactive discussions and high wages
B) high stress workplace, supportive dialogue and proactive discussions
C) lower stress workplace, proactive discussions and supportive dialogue
D) high wages, lower stress workplace and supportive dialogue
E) high wages, high stress workplace and proactive discussions
Answer: C
, Diff: 2 Type: MC Page Ref: 4
Topic: Importance of Interpersonal Relationships
Skill: Applied
Objective: 1
12) When managers have positive social relationships with their employees they are
A) re-engineering the workplace.
B) establishing a new program of TQM.
C) developing new styles of leadership.
D) developing ways of more effectively controlling work.
E) lowering employee stress, which lowers intentions to quit.
Answer: E
Diff: 2 Type: MC Page Ref: 4
Topic: Importance of Interpersonal Relationships
Skill: Applied
Objective: 1
13) Which of the following is the most accurate description of ethics?
A) Ethics are easy to implement at the organizational level as best illustrated at Enron
Corporation.
B) Ethics look at past personal traumas.
C) Ethics is common sense that informs us as to whether our actions are right or wrong.
D) Ethics is the study of moral values that guide our behaviour.
E) Ethics help us do the "right" thing.
Answer: D
Diff: 1 Type: MC Page Ref: 19
Topic: Challenges and Opportunities in the Canadian Workplace
Skill: Recall
Objective: 6
14) Toronto-based Dell Canada's technical service lines are handled by technicians located in
India. This is an example of
A) repatriation.
B) immigration.
C) emigration.
D) nationalism.
E) outsourcing.
Answer: E
Diff: 1 Type: MC Page Ref: 14
Topic: Challenges and Opportunities in the Canadian Workplace
Skill: Recall
Objective: 6
15) Which of the following is TRUE about organizational citizenship behaviour (OCB)?
A) Writing OCB requirements into job descriptions is important.
B) Managers granting control to employees will receive OCB.
C) OCB allows employees to delegate their work to peers.
