Salesforce Certified Associate
Exam ALL ANSWERS 100% CORRECT
SPRING FALL-2023/24 EDITION
GUARANTEED GRADE A+
What is the Salesforce Ecosystem?
Upgraded version of excel and Google Sheets. Allows you to check in
with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing
customer data.
Salesforce is the leading CRM (Customer Relationship Management)
provider with many products to help serve your customer.
What does the Salesforce security permissions do?
Allow stakeholders to keep their deals, cases and opportunities
private and away from others that do not have a need to see the
information.
How is Salesforce a multi-tenant environment?
You have your dedicated space yet share internal resources with other
tenants within the building of your org aka salesforce ecosystem
What are Superbadges?
Real world scenarios with questions and playground challenges for
specific learning objectives.
What is the Trailhead Academy?
Week long classes taught by other trailblazers → best to attend if
sponsored by your company because it cost a couple thousand dollars
What is Salesforce Customer 360?
Salesforce's solution that connects all information about the
customer in an easy to access system.
A way of connecting all the products Salesforce have to create one
holistic view of the customer journey and experience.
What is the Salesforce Sales cloud?
The most fundamental cloud that connects leads and opportunities.
Provides info about the deals that are being sold within your org. It
contains every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud?
, The second most common cloud, biggest focus is on customer service
and success. Deals with use cases, accounts and contacts. For ex. an
email can turn into a case that is automated via phone, email or web
chat. There are some automations for case resolution within this
cloud.
What is the Salesforce Marketing cloud?
Product to enable companies to market to
customers.
It keeps track of potential customers → helps them go through the
sales path. It helps you get to know the beginning of the customer
journey. It features campaigns, campaign members and leads.
Marketing and sales cloud has some overlap. And depending on the
company selling process, you can understand the ROI on different
marketing efforts within your org.
What is the Salesforce Experiences cloud?
Product for building secure websites, portals, and
apps with connected data quickly.
It lets you create a social platform for customers to engage with
your brand → it creates a site and content
backend that is operated by Salesforce.
It has a community portal for members to login.
What is the Salesforce Commerce cloud?
Product for selling B2B or B2C.
It has a green shopping cart icon that focuses on B2C transactions.
Basically it is e-commerce shopping that leads back to a Salesforce
org to fulfill and ship orders.
It is similar to shopify.
What is Einstein Analytics?
Product that does enterprise-level analytics on
your customer data.
It is a part of Salesforce 360 that uses all the orgs data to come to
AI conclusions that are better and faster solutions.
What is Mulesoft?
Product that is used to integrate systems.
It is an automation platform that pulls from different APIs and
Exam ALL ANSWERS 100% CORRECT
SPRING FALL-2023/24 EDITION
GUARANTEED GRADE A+
What is the Salesforce Ecosystem?
Upgraded version of excel and Google Sheets. Allows you to check in
with clients automatically based on where they are in the customer
journey. A place where you will not have to worry about losing
customer data.
Salesforce is the leading CRM (Customer Relationship Management)
provider with many products to help serve your customer.
What does the Salesforce security permissions do?
Allow stakeholders to keep their deals, cases and opportunities
private and away from others that do not have a need to see the
information.
How is Salesforce a multi-tenant environment?
You have your dedicated space yet share internal resources with other
tenants within the building of your org aka salesforce ecosystem
What are Superbadges?
Real world scenarios with questions and playground challenges for
specific learning objectives.
What is the Trailhead Academy?
Week long classes taught by other trailblazers → best to attend if
sponsored by your company because it cost a couple thousand dollars
What is Salesforce Customer 360?
Salesforce's solution that connects all information about the
customer in an easy to access system.
A way of connecting all the products Salesforce have to create one
holistic view of the customer journey and experience.
What is the Salesforce Sales cloud?
The most fundamental cloud that connects leads and opportunities.
Provides info about the deals that are being sold within your org. It
contains every step of the sales path.
Product to enable Sales Teams to manage customer
data and sell effectively.
What is the Salesforce Service cloud?
, The second most common cloud, biggest focus is on customer service
and success. Deals with use cases, accounts and contacts. For ex. an
email can turn into a case that is automated via phone, email or web
chat. There are some automations for case resolution within this
cloud.
What is the Salesforce Marketing cloud?
Product to enable companies to market to
customers.
It keeps track of potential customers → helps them go through the
sales path. It helps you get to know the beginning of the customer
journey. It features campaigns, campaign members and leads.
Marketing and sales cloud has some overlap. And depending on the
company selling process, you can understand the ROI on different
marketing efforts within your org.
What is the Salesforce Experiences cloud?
Product for building secure websites, portals, and
apps with connected data quickly.
It lets you create a social platform for customers to engage with
your brand → it creates a site and content
backend that is operated by Salesforce.
It has a community portal for members to login.
What is the Salesforce Commerce cloud?
Product for selling B2B or B2C.
It has a green shopping cart icon that focuses on B2C transactions.
Basically it is e-commerce shopping that leads back to a Salesforce
org to fulfill and ship orders.
It is similar to shopify.
What is Einstein Analytics?
Product that does enterprise-level analytics on
your customer data.
It is a part of Salesforce 360 that uses all the orgs data to come to
AI conclusions that are better and faster solutions.
What is Mulesoft?
Product that is used to integrate systems.
It is an automation platform that pulls from different APIs and
