ServiceNow System Admin Prep Exam 2022;Quiz bank
with all the correct answers
What provides a guide for moving data from import sets?
Transform map
How do you change the sort sequence of fields or task?
Modify the order field
Tables and Fields can be viewed and manipulated where?
Form Tables and Columns
What is the sequencing of publishing a Knowledge Article?
Draft
Review
Publish
What are the 3 basic components of Workflow?
Approvals
Notifications
Task
How do you modify or create workflow?
Utilize the Graphical Workflow Editor
Where do you go in ServiceNow to change the banner and colors?
System Properties, then CSS Properties
To access the control list you have to have which access?
Security_Admin
Where do you go to delete tables??
Tables and Columns Choose "delete" and type the word "delete"
What is a row?
A record is a row
What is a column?
A field is a column
What do incident, problem and change have in common?
They save to the task table
If importing data, how do you keep from importing duplicates?
Utilize the Coalace field to state which field is the unique key
What controls what data users can access ?
ACL-Access Control List
Where do you go to add/modify a service catalog item?
Service Catalog>Maintain Item
What is stored in a table?
Data
How are users related to roles or groups?
1 to many relationships
What are update sets?
groups of customizations that can be moved from one instance to another
What is a CI?
A CI is tangible and intangible
, What is BSM?
Business Service Management BSM map graphically displays the configuration items,
CI, that support a business service
What is a tool that will autopopulate the CMDB about your windows computer?
Help the Helpdesk
What is a record producer?
A specific type of catalog item that allows end users to create task based records such
as incident from the service catalog
Does ESS have a role?
ESS does not have a role
When you open a service catalog and click the Order button what gets created?
REQ>RITM>TASK
What is a select box, single line text, reference, check box, multiple choice?
Variable
What is a variable set?
Unit of variables that can be shared between catalog items
What are the six workflow activities?
approvals,conditions, notifications, task, timers, utilities
If a request is rejected what happens?
Notification is sent and sets the status to cancelled
Service catalog workflow can be attached in 3 ways:
1. manually on the catalog item form
2. automatically based on conditions
3. automatically if no other workflows attached
SLAs include actions that can be triggered when during the lifecycle?
Anytime
What is the difference between SLA, OLA, and Underpinning Contracts?
Type Field
Which workflow is designed to be used over and over again?
default SLA Workflow
Retroactive start when activated does what?
Sets start to equal when the ticket was created
What are the steps in a SLA?
start stop pause
What two things are run on the client side and what two things are run on the
server side?
UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side
How is a field made to be read only?
UI Policy
What controls enable admins to set mandatory and read only states for fields and
can be used to enforce data consistence across applications?
Data policy
What is a business rule?
A piece of JavaScript configured to run when a record is displayed, inserted, updated,
deleted or when a table is queried. It can be set to run before or after the database
action has occurred.
with all the correct answers
What provides a guide for moving data from import sets?
Transform map
How do you change the sort sequence of fields or task?
Modify the order field
Tables and Fields can be viewed and manipulated where?
Form Tables and Columns
What is the sequencing of publishing a Knowledge Article?
Draft
Review
Publish
What are the 3 basic components of Workflow?
Approvals
Notifications
Task
How do you modify or create workflow?
Utilize the Graphical Workflow Editor
Where do you go in ServiceNow to change the banner and colors?
System Properties, then CSS Properties
To access the control list you have to have which access?
Security_Admin
Where do you go to delete tables??
Tables and Columns Choose "delete" and type the word "delete"
What is a row?
A record is a row
What is a column?
A field is a column
What do incident, problem and change have in common?
They save to the task table
If importing data, how do you keep from importing duplicates?
Utilize the Coalace field to state which field is the unique key
What controls what data users can access ?
ACL-Access Control List
Where do you go to add/modify a service catalog item?
Service Catalog>Maintain Item
What is stored in a table?
Data
How are users related to roles or groups?
1 to many relationships
What are update sets?
groups of customizations that can be moved from one instance to another
What is a CI?
A CI is tangible and intangible
, What is BSM?
Business Service Management BSM map graphically displays the configuration items,
CI, that support a business service
What is a tool that will autopopulate the CMDB about your windows computer?
Help the Helpdesk
What is a record producer?
A specific type of catalog item that allows end users to create task based records such
as incident from the service catalog
Does ESS have a role?
ESS does not have a role
When you open a service catalog and click the Order button what gets created?
REQ>RITM>TASK
What is a select box, single line text, reference, check box, multiple choice?
Variable
What is a variable set?
Unit of variables that can be shared between catalog items
What are the six workflow activities?
approvals,conditions, notifications, task, timers, utilities
If a request is rejected what happens?
Notification is sent and sets the status to cancelled
Service catalog workflow can be attached in 3 ways:
1. manually on the catalog item form
2. automatically based on conditions
3. automatically if no other workflows attached
SLAs include actions that can be triggered when during the lifecycle?
Anytime
What is the difference between SLA, OLA, and Underpinning Contracts?
Type Field
Which workflow is designed to be used over and over again?
default SLA Workflow
Retroactive start when activated does what?
Sets start to equal when the ticket was created
What are the steps in a SLA?
start stop pause
What two things are run on the client side and what two things are run on the
server side?
UI Policy/Client Script is Client Side and Business Rule/Data Policy is Server Side
How is a field made to be read only?
UI Policy
What controls enable admins to set mandatory and read only states for fields and
can be used to enforce data consistence across applications?
Data policy
What is a business rule?
A piece of JavaScript configured to run when a record is displayed, inserted, updated,
deleted or when a table is queried. It can be set to run before or after the database
action has occurred.
