NHA CCMA: Clinical Patient Care
(General Patient Care) Exam 2023/2024
Sodium hypochlorite solution - ANSWER-most common solutions used to disinfect surfaces
PPE (personal protective equipment) - ANSWER-a barrier between a person and pathogens; includes
gloves, gowns, masks, goggles, and face shields
Active listening - ANSWER-allows the MA to fully understand what the pt. is communicating verbally &
non-verbally
Open-ended questions - ANSWER-questions that lead to further explanation
Restatement (Interviewing technique) - ANSWER-repeating & paraphrasing info to confirm accuracy
Clarification (Interviewing technique) - ANSWER-summarizing info to clear up any confusion
Nonverbal communication - ANSWER-communication using body movements, gestures, and facial
expressions rather than speech
Sympathy - ANSWER-feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint) - ANSWER-reason for the office visit
Allergy - ANSWER-adverse reaction caused by an antigen-antibody response
Anaphylaxis - ANSWER-life threatening allergic reaction
Audiometry - ANSWER-process of measuring hearing
, Visual Acuity Testing - ANSWER-use of tools such as the Snellen chart to screen for visual impairments
Anthropometric Test - ANSWER-test that include ht. & wt. (as well as head circumference for infants)
Vital Signs (VS) - ANSWER-temperature, pulse, respiration, blood pressure
Scoliosis - ANSWER-abnormal lateral curvature of the spine
Pyrexia - ANSWER-fever
98.6 F (37 C) - ANSWER-normal body temperature
Fingers used to palpate the pulse - ANSWER-2nd & the 3rd fingers
Radial pulse site - ANSWER-thumb side of the wrist
Brachial pulse site - ANSWER-inside the upper arm
Carotid pulse site - ANSWER-neck, just below the jaw bone
Auscultation - ANSWER-listening with a stethoscope
Palpatation - ANSWER-the art of touching
Newborn average HR - ANSWER-120-160 bpm
Infant average HR - ANSWER-80-140 bpm
(General Patient Care) Exam 2023/2024
Sodium hypochlorite solution - ANSWER-most common solutions used to disinfect surfaces
PPE (personal protective equipment) - ANSWER-a barrier between a person and pathogens; includes
gloves, gowns, masks, goggles, and face shields
Active listening - ANSWER-allows the MA to fully understand what the pt. is communicating verbally &
non-verbally
Open-ended questions - ANSWER-questions that lead to further explanation
Restatement (Interviewing technique) - ANSWER-repeating & paraphrasing info to confirm accuracy
Clarification (Interviewing technique) - ANSWER-summarizing info to clear up any confusion
Nonverbal communication - ANSWER-communication using body movements, gestures, and facial
expressions rather than speech
Sympathy - ANSWER-feeling compassion, sorrow or pity for the hardships of another
CC (Chief Complaint) - ANSWER-reason for the office visit
Allergy - ANSWER-adverse reaction caused by an antigen-antibody response
Anaphylaxis - ANSWER-life threatening allergic reaction
Audiometry - ANSWER-process of measuring hearing
, Visual Acuity Testing - ANSWER-use of tools such as the Snellen chart to screen for visual impairments
Anthropometric Test - ANSWER-test that include ht. & wt. (as well as head circumference for infants)
Vital Signs (VS) - ANSWER-temperature, pulse, respiration, blood pressure
Scoliosis - ANSWER-abnormal lateral curvature of the spine
Pyrexia - ANSWER-fever
98.6 F (37 C) - ANSWER-normal body temperature
Fingers used to palpate the pulse - ANSWER-2nd & the 3rd fingers
Radial pulse site - ANSWER-thumb side of the wrist
Brachial pulse site - ANSWER-inside the upper arm
Carotid pulse site - ANSWER-neck, just below the jaw bone
Auscultation - ANSWER-listening with a stethoscope
Palpatation - ANSWER-the art of touching
Newborn average HR - ANSWER-120-160 bpm
Infant average HR - ANSWER-80-140 bpm
