Devoted 2023 Agent Certification
Questions and Answers/ 100%
correct.
Devoted Vision - ->60 net promoter score(NPS), while reducing costs by 20%, Long
term
-5 Core Ingredients - -1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
-Our Growth - -Todd and Ed Park launched Devoted in 2017 (our first membership
came in 2019).
We are currently the fastest growing Medicare Advantage plan in the country.Devoted
has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are building for a
rolling 20-year horizon; we are not in the business of building and selling.
-Why we Start from Scratch - -Building from the ground up means that we have not
wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing corporate culture
that needs to be changed.
-Devoted Tech Platform - -Our results: Faster claims processing - we pay specialists
within 5 business days, 90% of the time. Prior authorizations processing within 72
hours. Credentialing process - less than 2 weeks to credential new providers. Faster
commission payments.
-Partnerships with strong PcP's - -Partner with high-performing Pcp
-Devoted Health Guides - -Navigators, Problem-Solvers, Supporters
-We Stand By What We Say - --When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
, -When it come to solving our member's issues.....> 80% of member issues are resolved
same-day.> 90% of member issues are resolved within 3 days.
-Devoted Medical Group - -Devoted Medical Group (DMG) is designed to help provide
additional virtual and in-home care above and beyond the care they receive from their
physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses providing care in
members homes and over the phone.
DMG picks up where the PCP's capabilities leave off. Our team works along with your
PCP to provide excellent care right in the member's home.
For in-home visits, we can identify any living conditions concerns that may impact that
member's health.
This service is FREE of charge to Devoted Health Plan members.*
In-home services help keep patients healthier, happier, out of the hospital and in their
homes.
-Devoted Plan Design - -Original Medicare Benefits, Built in Part D, Additional
Benefits
-Qualify for Devoted Health Plan - --Must live in the plan's service area
✅Must be eligible for Part A and Enrolled in Part B
✅Must have a qualifying election period
🚫Cannot have ESRD (only for 2020 - in 2021 enrollment eligibility will not be impacted
by ESRD)
-Devoted Core HMO - -This is a Medicare Advantage HMO plan with a $0 monthly
premium.
It provides all Medicare benefits.
It includes competitive cost sharing and additional benefits.
Under this HMO, referrals are required* for some specialist visits and a PCP must be
selected.
This plan is available in all markets
-Devoted Prime HMO (Select in AZ) - -This plan has a low monthly premium, however,
100% is allocated to Part D - Great choice for beneficiaries with 100% LIS subsidyLow
member cost sharingStrong supplemental benefits are included in the planReferrals and
required for some specialist visits* and a PCP must be selected.
This plan may be a good fit for:Individuals who are willing to pay a premium for lower
cost sharingIndividuals with partial MedicaidIndividuals with Low-Income Subsidy
(LIS) (depending on level will pick up some or all of premium)Since these folks cannot
qualify for a Dual Eligible Special-Needs plan since they do not qualify for Medicaid,
Questions and Answers/ 100%
correct.
Devoted Vision - ->60 net promoter score(NPS), while reducing costs by 20%, Long
term
-5 Core Ingredients - -1. Newer Medicare Advantage Plan
2. Devoted Tech Platform
3. Partnership with strong pcp's
4. Devoted Health Guides
5.Devoted Medical Group
-Our Growth - -Todd and Ed Park launched Devoted in 2017 (our first membership
came in 2019).
We are currently the fastest growing Medicare Advantage plan in the country.Devoted
has 18,000 + members, as of May 2020.
We have raised over $300 million, and are financially stable.We are building for a
rolling 20-year horizon; we are not in the business of building and selling.
-Why we Start from Scratch - -Building from the ground up means that we have not
wasted time revising clunky systems or outdated tech.
When everyone builds the company together, there is no pre-existing corporate culture
that needs to be changed.
-Devoted Tech Platform - -Our results: Faster claims processing - we pay specialists
within 5 business days, 90% of the time. Prior authorizations processing within 72
hours. Credentialing process - less than 2 weeks to credential new providers. Faster
commission payments.
-Partnerships with strong PcP's - -Partner with high-performing Pcp
-Devoted Health Guides - -Navigators, Problem-Solvers, Supporters
-We Stand By What We Say - --When it comes to answering the phones.....
Our average speed of answer is 24 seconds.
82% of calls are answered in less than 30 seconds.
, -When it come to solving our member's issues.....> 80% of member issues are resolved
same-day.> 90% of member issues are resolved within 3 days.
-Devoted Medical Group - -Devoted Medical Group (DMG) is designed to help provide
additional virtual and in-home care above and beyond the care they receive from their
physicians now.
Our team is comprised of doctors, nurse practitioners, and nurses providing care in
members homes and over the phone.
DMG picks up where the PCP's capabilities leave off. Our team works along with your
PCP to provide excellent care right in the member's home.
For in-home visits, we can identify any living conditions concerns that may impact that
member's health.
This service is FREE of charge to Devoted Health Plan members.*
In-home services help keep patients healthier, happier, out of the hospital and in their
homes.
-Devoted Plan Design - -Original Medicare Benefits, Built in Part D, Additional
Benefits
-Qualify for Devoted Health Plan - --Must live in the plan's service area
✅Must be eligible for Part A and Enrolled in Part B
✅Must have a qualifying election period
🚫Cannot have ESRD (only for 2020 - in 2021 enrollment eligibility will not be impacted
by ESRD)
-Devoted Core HMO - -This is a Medicare Advantage HMO plan with a $0 monthly
premium.
It provides all Medicare benefits.
It includes competitive cost sharing and additional benefits.
Under this HMO, referrals are required* for some specialist visits and a PCP must be
selected.
This plan is available in all markets
-Devoted Prime HMO (Select in AZ) - -This plan has a low monthly premium, however,
100% is allocated to Part D - Great choice for beneficiaries with 100% LIS subsidyLow
member cost sharingStrong supplemental benefits are included in the planReferrals and
required for some specialist visits* and a PCP must be selected.
This plan may be a good fit for:Individuals who are willing to pay a premium for lower
cost sharingIndividuals with partial MedicaidIndividuals with Low-Income Subsidy
(LIS) (depending on level will pick up some or all of premium)Since these folks cannot
qualify for a Dual Eligible Special-Needs plan since they do not qualify for Medicaid,
