NUR 2868 Exam 1 Study Guide

• Define the following: follower, visionary, manager, and leader o Follower – the person who contributes to a group's outcomes by implementing activities and providing appropriate feedback ▪ Followership – those with whom a leader interacts; involves assertive use of personal behaviors in contributing toward organizational outcomes while still acquiescing certain tasks to the leader or other team members. o Visionary – person w/an original idea about a desired future state and thinks about/plans the future w/imagination or wisdom o Manager – the person with accountability for a group of people ▪ Management – the activities needed to plan, organize, motivate, and control the human and material resources needed to achieve outcomes consistent with the organization's mission and purpose. o Leader – the person who demonstrates and exercises influence and power over others ▪ Leadership – the use of personal traits to constructively and ethically influence pts, families, and staff through a process in which clinical and organizational outcomes are achieved through collective efforts • Define the following: negligence, beneficence, fidelity, nonmaleficence, autonomy, justice, accountability, veracity o Negligence - Failure to exercise the degree of care that a person of ordinary prudence, based on the reasonable person standard, would exercise under the same or similar circumstances o Beneficence – care that is in the best interest of the client o Fidelity – keeping one’s promise to the client about care that was offered o Nonmaleficence – nurse’s obligation to avoid causing harm to the client o Autonomy – ability of client to make personal decisions, even when those decisions may not be in client’s own best interest o Justice – fair treatment in matters related to physical and psychosocial care and use of resources o Accountability – expectation of explaining actions and results o Veracity – nurse’s duty to tell the truth Compare/Contrast NLN, ANA, and AMA o NLN (National League for Nursing) – focuses on nursing education o ANA (American Nurses Association) – focuses on nursing practice o AMA (American Medical Association) – focuses on physicians • Describe the following and know interchangeable names if applicable: Joint Commission, Institute of Medicine, Quality Management, and Quality Assurance o Joint Commission (JC) – An organization that accredits healthcare organizations and is deemed by the Center for Medicare & Medicaid Services (CMS) as holding healthcare facilities to CMS standards. ▪ Formally: Joint Commission on Accreditation of Healthcare Organizations (JCAHO) o Institute of Medicine (IOM) – An organization that works outside of the federal government to provide independent, scientific advice. o Quality Management (QM) – A corporate culture emphasizing customer satisfaction, innovation, and employee involvement in quality improvement activities. ▪ Often used interchangeably with total quality management, continuous quality management, quality improvement, and performance improvement. • Quality improvement - ongoing process of innovation, prevention of error, & staff dev. o Quality Assurance (QA) – A process that focuses on the clinical aspects of a provider's care, often in response to an identified problem. o Agency for Healthcare Research and Quality (AHRQ) – The primary federal agency devoted to improving quality, safety, efficiency, and effectiveness of health care.