Chapter 5: basic geriatric nursing; edition 7 test Exam Q &
A 2023/2024 VERIFIED
What does rapport mean? correct answers A close relationship with a group and understanding their
feelings or ideas
Effective communication requires what? correct answers 1. The need to share information
2. Acceptance that their is value in what the other person says
3. Understanding the factors that might interfere with communication
4. Development of skills that facilitate effective interchange of information
What is formal or therapeutic communication? correct answers Has a specific intent and purpose
What is informal or social communication? correct answers Less specific and used for socialization
What does professor Albert mehrabian day about communication? correct answers Only 7% is the actual
words we use, 38% is tone, pitch, or speed and 55% is transmitted by body cues
How do we use therapeutic or formal communication in healthcare? correct answers To gather
information related to the patients overall health status and respond to improve the patient
understanding of ongoing care.
What should a nurses know about a patient to improve communication? correct answers Their age,
marital status, cultural or ethical orientation, educational background, and interest
What is the importance of nursing uniform? correct answers Its a symbol in communication that they are
their to help for the older adults. Some older adults ask who are you because they might not recognize
uniform color outside of white.
Why is shouting when a person cannot hear you a bad thing? correct answers Because your tone of voice
can change leading the person to think we are angry
What is considered public space? correct answers 12 feet or more
What is considered social space? correct answers Between 4ft and 12 ft
What is considered personal space? correct answers 18 inches to 4 ft
What is considered intimate space? correct answers Within 18 inches
When can gestures be helpful? correct answers When I person has had a stoke and cannot find the
words. Some cultures see gestures differently so be careful
What should a nurse do when listen to an older adult speak and the pause? correct answers Allow them
time to speak and do not finish the sentence for them. That is disrespectful and demoralizing
A 2023/2024 VERIFIED
What does rapport mean? correct answers A close relationship with a group and understanding their
feelings or ideas
Effective communication requires what? correct answers 1. The need to share information
2. Acceptance that their is value in what the other person says
3. Understanding the factors that might interfere with communication
4. Development of skills that facilitate effective interchange of information
What is formal or therapeutic communication? correct answers Has a specific intent and purpose
What is informal or social communication? correct answers Less specific and used for socialization
What does professor Albert mehrabian day about communication? correct answers Only 7% is the actual
words we use, 38% is tone, pitch, or speed and 55% is transmitted by body cues
How do we use therapeutic or formal communication in healthcare? correct answers To gather
information related to the patients overall health status and respond to improve the patient
understanding of ongoing care.
What should a nurses know about a patient to improve communication? correct answers Their age,
marital status, cultural or ethical orientation, educational background, and interest
What is the importance of nursing uniform? correct answers Its a symbol in communication that they are
their to help for the older adults. Some older adults ask who are you because they might not recognize
uniform color outside of white.
Why is shouting when a person cannot hear you a bad thing? correct answers Because your tone of voice
can change leading the person to think we are angry
What is considered public space? correct answers 12 feet or more
What is considered social space? correct answers Between 4ft and 12 ft
What is considered personal space? correct answers 18 inches to 4 ft
What is considered intimate space? correct answers Within 18 inches
When can gestures be helpful? correct answers When I person has had a stoke and cannot find the
words. Some cultures see gestures differently so be careful
What should a nurse do when listen to an older adult speak and the pause? correct answers Allow them
time to speak and do not finish the sentence for them. That is disrespectful and demoralizing
