Professor
Gist : Greet, Inquire, Suggest, Thank
Caller service : Is a premium service for people and companies that need more pickup times than firm
holdout and have more mail than the largest box
S.O.L.E.R : Squarely face the person
Open your posture
Lean towards the sender
Eye contact maintained
Relax while attending
Fur : Flexible, Uniformly thick, Rectangular
5 mail processing categories : Letters, Flats, Machinable Parcel, Irregular Parcel, Outside Parcel
Balloon rate : applies to Priority Mail addressed for delivery to zones 1 through 4 and Standard post for
all zones
Letter size minimum : 3 1/2 inches in height, 5 inches in length and .007 inches thick and be
rectangular
DIM : Dimensional weight
oversize pricing : applies to Standard post pieces that measure over 108 inches but not more than 130
inches in combined length and girth
, When is the DIM weight applied : is applied to priority mail packages that are shipped to zones 5
through 8 and exceed one cubic foot (1,728)
3 goals of SSA : Grow Revenue
Increase Market Share
Develop Lifetime Customers
Non-mailable items : Items clearly bearing markings of non mailable content
Items indicating non-mailable quantities
Improperly prepared mailpieces
Items leaking liquid or powder
Alcoholic beverages
Benefits of priority mail express : Overnight or next day delivery to most US locations
Money back guarantee
Free package pickup & free shipping supplies
Free USPS tracking, signature proof of delivery and $100 of insurance free
Benefits of priority mail : Fast and affordable delivery within 1,2, or 3 days depending on origin and
destination
Free USPS Tracking and limited insurance
Free package pickup & shipping supplies
Max insurance you can purchase : 5,000
Max insurance you can purchase with registered mail : 25,000
Max weight and size for priority package : measure 108 inches in length and girth no minimum weight
but max is 70 pounds