CCBMA COMMUNICATIONS & PATIENT RELATIONS. MEDICAL LAW AND ETHICS SCOPE OF PRACTICE

CCBMA COMMUNICATIONS & PATIENT RELATIONS. MEDICAL LAW AND ETHICS SCOPE OF PRACTICE When two people communicate, with both persons will alternate roles as sender and receiver as they seek responses and clarification. True or false ? True Shaking your head in a negative way can jeopardize your communication with the patient. True or false ? True A medical assistant may need to enter a patient's personal space to deliver care to a patient. True or false ? True Explanations do not help ease patient anxiety about what will happen. True or false ? False The use of touch can be therapeutic for some patient's. True or false ? True Being touched by a stranger can be an uncomfortable or even a negative experience. True or false ? True Many patient's perceive touch in a medical setting as a prelude to something unpleasant such as injections. True or false ? True You do not need to give your full attention to the patient to actively listen. True or false ? False Occasionally a patient's verbal message may seem to conflict with the non-verbal message. True or false ? true A medical assistant will typically be responsible for gathering initial patient information. True or false ? True A patient's interview does not include a review of past or current medical history. True or false ? False Paraphrasing means to restate, using your own words, what you've heard. True or false ? True Reflecting means repeating back what you have heard. True or false ? True Miscommunication can happen because the message may have been unclear or inappropriate to the situation. True or false ? True The way a patient perceives situations is not influenced by their cultural, social or religious background. True or false ? False Which of the following actions, if performed by the medical assistant, does NOT promote effective therapeutic communication ? A) Making direct eye contact with the patient. B) Sitting down and taking notes during a patient interview. C) Looking at a watch while the patient answers a question. D) Rephrasing the patient's statement and restating them. E) Nodding the head i