CCBMA ADMINISTRATIVE EXAM SAMPLE TEST 104
Questions and Answers 100% CORRECT
When preparing envelopes, one should use
a. light type on light background
b. a script or italic font
c. lower case with punctuation
d. capital letters in block format
d. capital letters in block format
Telephone calls should be answered no later than the
a. first ring
b. second ring
c. third ring
d. fourth ring
c. third ring
A patient fails to keep an appointment. The medical assistant should make a note
on the
a. patients financial record
b. patient's chart
c. office calendar
d. telephone log
b. patient's chart
A backup tape for a computer is used to
a. check on patient's information
b. record financial transactions
c. copy hard drive information
d. defend against computer fraud
c. copy hard drive information
Which name would be filed first in an alphabetical filing system?
a. George Jones
b. James Meacham
c. Wilson Babcock
d. John Williams'
c. Wilson Babcock
CPT codes are used to identify a/an
a. on the job injury
b. chronic disease
c. medical procedure
d. deep laceration
c. medical procedure
ICD-9 codes are used to identify a/an
a. surgical procedure
b. medical diagnosis
, c. wound repair
d. obstetrical delivery
b. medical diagnosis
Patient insurance cards should be reviewed
a. at each visit
b. every quarter
c. twice each year
d. once a year
a. at each visit
an HMO is an example of_____ healthcare.
a. government
b. managed
c. private
d. state
b. managed
A good tool for reminding staff when certain things need to be done is called a/an
a. calendar
b. filing cabinet
c. appointment book
d. tickler file
d. tickler file
Information may be sent rapidly by using a_____.
Fax machine
The process of arranging a series of printed pages is called_____.
Collating
The most important part of preparing correspondence_____.
Proofreading
A daily log should be kept of all_____.
Incoming telephone calls
Incoming mail should be sorted and_____.
Date stamped
The preferred way to send valuable items by mail_____.
Registered mail
Termination of Care Letters should be sent by_____.
Certified mail/return mail
System for leaving messages which can be retrieved later_____.
Voice mail
Cancelled appointments should be noted in the_____.
Patient chart
A method of maximizing appointment time_____.
Wave scheduling
The appointment schedule could be used as a_____.
Legal record
A useful telephone service for a physician with 2 offices_____.
Call forwarding
On a multi-line telephone, the line in use will be indicated by_____.
Questions and Answers 100% CORRECT
When preparing envelopes, one should use
a. light type on light background
b. a script or italic font
c. lower case with punctuation
d. capital letters in block format
d. capital letters in block format
Telephone calls should be answered no later than the
a. first ring
b. second ring
c. third ring
d. fourth ring
c. third ring
A patient fails to keep an appointment. The medical assistant should make a note
on the
a. patients financial record
b. patient's chart
c. office calendar
d. telephone log
b. patient's chart
A backup tape for a computer is used to
a. check on patient's information
b. record financial transactions
c. copy hard drive information
d. defend against computer fraud
c. copy hard drive information
Which name would be filed first in an alphabetical filing system?
a. George Jones
b. James Meacham
c. Wilson Babcock
d. John Williams'
c. Wilson Babcock
CPT codes are used to identify a/an
a. on the job injury
b. chronic disease
c. medical procedure
d. deep laceration
c. medical procedure
ICD-9 codes are used to identify a/an
a. surgical procedure
b. medical diagnosis
, c. wound repair
d. obstetrical delivery
b. medical diagnosis
Patient insurance cards should be reviewed
a. at each visit
b. every quarter
c. twice each year
d. once a year
a. at each visit
an HMO is an example of_____ healthcare.
a. government
b. managed
c. private
d. state
b. managed
A good tool for reminding staff when certain things need to be done is called a/an
a. calendar
b. filing cabinet
c. appointment book
d. tickler file
d. tickler file
Information may be sent rapidly by using a_____.
Fax machine
The process of arranging a series of printed pages is called_____.
Collating
The most important part of preparing correspondence_____.
Proofreading
A daily log should be kept of all_____.
Incoming telephone calls
Incoming mail should be sorted and_____.
Date stamped
The preferred way to send valuable items by mail_____.
Registered mail
Termination of Care Letters should be sent by_____.
Certified mail/return mail
System for leaving messages which can be retrieved later_____.
Voice mail
Cancelled appointments should be noted in the_____.
Patient chart
A method of maximizing appointment time_____.
Wave scheduling
The appointment schedule could be used as a_____.
Legal record
A useful telephone service for a physician with 2 offices_____.
Call forwarding
On a multi-line telephone, the line in use will be indicated by_____.
