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WGU C202 Managing Human Capital Study Guide Questions and Answers (2022/2023) (100% Verified Answers by Expert)

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WGU C202 Managing Human Capital Study Guide Questions and Answers (2022/2023) (100% Verified Answers by Expert) What does Policies do? They are "what we do" What are mandatory benefits? By law they are offered from the employer. ex. Worker's Compensation, COBRA, Social Security Vietnam Era Veterans Readjustment Assistance Act of 1978 Prohibits discrimination against veterans that are returning back from deployment, including Vietnam era, disabled, and active duty. What are Procedures? They are "how we do it" Explain why employee handbooks protect both the employer and employee? Documents all the Human Resource Management (HRM) policies and procedures. Employees can become familiar with their rights and what the policies and procedures are. What are some uses and outcomes to Job Analysis? Job Description, Person Specification, Selecting Applicants, and Develop performance evaluation tools. What is Job Analysis? The systematic process of gathering and interpreting information about the essential duties, tasks, and responsibilities of a job. It also gathers information about the context within which the job in performed. Employee performance goals and results should be tied to organizational strategies, values, and objectives, AND based on what? Job Analysis What are 4 benefits of setting goals with employees? 1. Focus attention on objectives 2. Increase efforts to achieve objectives 3. Persist in setbacks 4. Develop strategies to deal with challenges and to reach goals. What are the 4 progressive discipline steps? 1. Counseling - makes employee aware 2. Written Warning - outlines problem and gives expectation 3. Suspension without pay 4. Termination What are 3 common performance management obstacles? 1. Not communicating performance plan 2. Lack of accountability from employee/employer 3. Human Bias and errors What is Job Design? Used to fulfill needs for employees through motivations and job efficiency. 00:0301:08 What does SMART stand for? Specific Measurable Attainable Results Focused Time Bound What are the 5 job characteristics from the Job Characteristics Model? 1. Skill Variety 2. Task Identity 3. Task significance 4. Autonomy 5. Task Feedback Job characteristic model is defined as... The job characteristic model proposes that objective characteristic of the job leads to job satisfactions for employees. What is Succession Management and Planning? Process of identifying and developing new leaders who can replace old leaders when they retire or move to another position. Succession Planning is to develop an internal candidate to fill a key position. What is Action Planning? Developing actions to address gaps of labor and supply demands. They should match with the organizational ph

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CMA (AAMA) Practice Exam online questions purchased
200 Q&A Summer 2023-2024.
Which of the following is a common side effect of thiazide diuretics?
Hypokalemia
Hypokalemia is a low level of potassium in the blood. It is a common side effect of
thiazide diuretics.
Which of the following blood tests is performed to monitor a patient's response to
Coumadin therapy and to aid in adjusting Coumadin dosage?
International Normalized Ratio (INR)
Which of the following factors must exist to constitute a lawful emergency
pertaining to consent?
The patient is intoxicated and is threatening suicide
This is a lawful emergency due to mental state of the patient and possibility of injury to
self.
Which of the following terms is used to describe a medical assistant who
supports standards of ethical care and speaks up for patient rights?
Advocate
An advocate is one who pleads, defends, or maintains the cause of another.
Which of the following describes proper technique in handling sterile items?
When opening sterile packs with four flaps, the first flap should be opened away from
your body.
Opening the first flap away from your body reduces the risk of contamination.
Which of the following anatomical terms are in direct opposition to each other?
Ventral and dorsal
Which of the following is the serous membrane that lines the abdomen and
covers the viscera?
Peritoneum
The peritoneum is the double-folded membrane lining the abdominal cavity.
What is the total magnification of a specimen using a microscope with ocular
lenses of 10X and a low power objective lens of 10X?
100X
This is the total magnification of a specimen as determined by multiplying the
magnification of the ocular lens times the magnification of the objective lens.
Which of the following conditions would most likely result in unequal pupils?
Cerebrovascular accident
Unequal pupils are a sign of neurological damage, which occurs most often in a stroke
(CVA).
Lisinopril (Zestril) and furosemide (Lasix) are used in the treatment of which of
the following conditions?
Hypertension
Lisinopril (Zestril) and furosemide (Lasix) are medications used in the treatment of
hypertension.

,Which of the following information is found on the patient registration form?
Name of the person to contact in an emergency
This is one of the necessary items requested on a patient registration form.
Which of the following incoming telephone calls is most likely to require the
physician's immediate attention?
Call placed by another physician
Generally a call from another physician is a high priority. This is especially true if the call
involves a patient that is in the office at the time of the call.
Which of the following is contained in the reference book Current Procedural
Terminology (CPT)?
Descriptive terms used for reporting physician services
Current Procedural Terminology (CPT) translates services performed into Procedural
Codes for billing purposes.
Exophthalmos is a sign of which of the following conditions?
Hyperthyroidism
Outward protruding eyeballs, proptosis, caused by an increase in the volume of tissue
behind the eyes is a common sign of an overactive thyroid gland.
Which of the following would be appropriate to include in a patient information
brochure?
Payment and billing information
Patients need to know the office policies regarding payment and billing information. This
information would be applicable to all patients, regardless of insurance or financial
status.
Which of the following describes a state statute that sets the requirements for
licensure of physicians?
Medical Practice Act
While these acts can vary from state to state, they each set the requirements for
physician licensure.
Which of the following substances is produced by the beta cells in the islets of
Langerhans of the pancreas?
Insulin
Insulin is a hormone that decreases blood glucose levels and it is produced by the beta
cells of the islets of Langerhans.
Which of the following color-coded evacuated tubes should be used when
collecting blood if a serum specimen is required?
Red
This tube contains no anticoagulant and yields serum after the blood has clotted.
Which of the following is the nerve that stimulates the diaphragm?
Phrenic
The motor nerve to the diaphragm is the phrenic nerve.
The criteria of establishing "duty owed, dereliction of duty, direct cause, and
damages" are used in reference to which of the following situations?
Proving negligence
Plaintiffs must prove in a court of law that the "4 Ds" of negligence exist in a malpractice
claim.
Which of the following is the meaning of the combining form "salping / o"?

, Fallopian tubes
Which of the following is a part of the physical examination that best describes a
test of the reflexes?
Stimulating the outer margin of the sole of the foot
Babinski reflex is performed on the sole of the foot. If the Babinski sign is abnormal in
an adult, it could represent a possible problem in the central nervous system.
Which of the following is a vasodilator most commonly used to ease the pain of
angina?
Nitroglycerin
Nitroglycerine is a vasodilator given for relief of angina.
Which of the following is the neurotransmitter necessary for the transmission of
the electrical impulse from a nerve to a muscle?
Acetylcholine
Acetylcholine is a neurotransmitter that is released at neuromuscular (nerve-muscle)
junctions. It facilitates transmission of the electrical impulse from a nerve to a muscle.
When are co-payments due from patients with managed-care plans typically
collected?
At the time services are rendered
It is standard practice to collect co-payments from patients with managed-care plans at
the time of service.
Which of the following would be decreased when a patient mails a check to the
clinic to pay for services previously rendered?
Accounts receivable
The amount owed to the clinic will decrease.
Upon accepting a patient for treatment, the physician has a duty to do which of
the following?
Provide services similar to that of other physicians with the same level of training who
provide the same service.
The physician has a duty to use reasonable skill that would be consistent with treatment
of reputable practitioners in the same field.
Which of the following describes a billing system where statements are mailed at
a certain time during the month based on alphabetic breakdown of accounts
receivable?
Cycle
This bills each patient once per month, but spreads the work of billing over the month.
A medical assistant makes an error while under the physician's direction. Under
which of the following doctrines will the court determine that the physician is
liable for the medical assistant's negligence?
Respondeat superior
This is a doctrine stating a physician is responsible for the medical assistant's actions
while under the physician's supervision/direction.
Laboratory results indicating an increase in the creatinine and blood urea
nitrogen (BUN) levels are consistent with damage to which of the following body
systems?

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