JMC McDonald's CREW TRAINER Flashcards Questions With Complete Solutions
What is the most valuable resource for crew trainers to keep updated on procedures, new products, etc., in addition to being the primary training resource? correct answer: Fred@McD How many chapter titles exist on FRED to train crew? correct answer: 13 What is CDP? correct answer: Crew development program - utilizes FRED@McD, includes training tips, short videos, details about procedures, practice activities, and verification checklists. What is appreciative feedback? correct answer: Giving positive complements on what a crew member does well What is constructive feedback? correct answer: Correcting a crew's incorrect behavior in a POSITIVE, specific way What is EFFECTIVE feedback? correct answer: A combination of appreciative, and constructive, feedback. Leadership Behavior: How do you build teamwork? correct answer: Volunteer to help, offer encouragement to your trainees. Leadership Behavior: How do you develo
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- 21 juli 2023
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