PGA Knowledge Test Tournament Operations Questions
and Answers 2023 with complete solution
What is the first thing a professional and a client need to establish before
organizing an event?
Purpose and Budget
What elements go into establishing a tournament framework?
Date, Time, Size, Format, Number of Carts, Food and Beverage, Prizes, Merchandise,
Special Events, Preliminary Budget.
What are budget considerations for creating a tournament?
Revenue Streams (Fees, Sponsors, Banquet)
Expenses- Green Fees, Cart Fees, Range, Custom Merchandise, Food and Beverage,
Gift Certificate, Extra Amenities
What factors go into selecting a date?
Facility policies, Course Conditions/Projects, Number of Holes Needed, Playoffs,
Weather, Sunlight, Other Events
What are the four ways to compute a handicap for an individual without one?
Callaway, Schied, Modified Peoria
What increases the chances of more people winning something at your events?
Contests: Longest Drive, Closest-To-The-Pin, Straightest Drive; Can flight skill events to
make fair; Special Events on holes Hole-In-One
What advantages does buying gift items in bulk provide?
Reduces the amount of time planning required; Supplier discount for quantity or loyalty
Why are gifts and awards tough decisions?
Challenging to be unique; Hard to please all, sizing issues, returns; Can entice re-
booking if impressed
What should a Tournament Team organization chart include?
Names, Titles, Contact Information, Responsibilities of each, Relationship between
functional areas and lines of authority
Who is on the facility Tournament Team?
Staff, Volunteers, Sponsors and Client
Who is the Tournament Committee?
Only those ultimately responsible for the event
What is the first task to accomplish when organizing your Tournament Staff?
-Identify needed positions, then fill them
-Once identified, be sure they know the tasks and have the skills to fill them
-Use Organization Chart~identify lines of authority, relationship to other functions, basic
descriptions of responsibilities
Duties of the Tournament Coordinator
-Be available to provide advice on all areas of event
-Develop a challenging encompassing format
-Promote the event
-Develop handbooks and checklists
-Determine needs, follow-up on Committee assignments~ Budgets and Food and
Beverage
, -Communicate with GM, F/B Manager, Superintendent
-Could be referred to as Tournament Director depending on the event
What are the 4 areas of people's needs?
1. Keeping track of where they are
2. Providing Food and Entertainment
3. Preparing for safety
4. Preparing places people congregate off the course
Upon encountering a rules question, what are your duties as a rules official?
Determine form of play, Who, What happened, Where, Intentions, Subsequent events
What are the responsibilities of a Committee Member when they observe a rules
infraction during a match?
Cannot interfere, A referee must alert players before it happens
What types of relevant information might a facility capture after a tournament?
Financial Performance, Game Stats, Customer Feedback, Tournament Operations
details
What is the purpose of a Tournament Plan?
It addresses the number and type of events your facility intends to host- aligns with
mission
What is the most important element to Tournament Promotion?
Your target market for what purpose?
When reviewing past events, what important elements should be included?
-Revenue sources
-Number of Rounds generated
-Services offered
-Customer base, staffing levels
-Kudos and Complaints
-Competition~Game Stats, Pace, Winners
What is the purpose behind handicaps?
To provide equity and level the playing field for varying skill levels
How is honor determined in a Handicap Match?
Stroke Play?
By hole score with any stroke allocation
By Gross Score
Using Allowances?
Only a recommendation, NOT MANDATORY
A player scores a 2 on a Par 3. He is entitles to two (2) shots on that hole. What is
his score?
If he scored an Ace on that same hole?
Zero (0)
Negative One (-1)
When interacting with a client, the Professional must utilize customer relations
skills:
Describe How?
and Answers 2023 with complete solution
What is the first thing a professional and a client need to establish before
organizing an event?
Purpose and Budget
What elements go into establishing a tournament framework?
Date, Time, Size, Format, Number of Carts, Food and Beverage, Prizes, Merchandise,
Special Events, Preliminary Budget.
What are budget considerations for creating a tournament?
Revenue Streams (Fees, Sponsors, Banquet)
Expenses- Green Fees, Cart Fees, Range, Custom Merchandise, Food and Beverage,
Gift Certificate, Extra Amenities
What factors go into selecting a date?
Facility policies, Course Conditions/Projects, Number of Holes Needed, Playoffs,
Weather, Sunlight, Other Events
What are the four ways to compute a handicap for an individual without one?
Callaway, Schied, Modified Peoria
What increases the chances of more people winning something at your events?
Contests: Longest Drive, Closest-To-The-Pin, Straightest Drive; Can flight skill events to
make fair; Special Events on holes Hole-In-One
What advantages does buying gift items in bulk provide?
Reduces the amount of time planning required; Supplier discount for quantity or loyalty
Why are gifts and awards tough decisions?
Challenging to be unique; Hard to please all, sizing issues, returns; Can entice re-
booking if impressed
What should a Tournament Team organization chart include?
Names, Titles, Contact Information, Responsibilities of each, Relationship between
functional areas and lines of authority
Who is on the facility Tournament Team?
Staff, Volunteers, Sponsors and Client
Who is the Tournament Committee?
Only those ultimately responsible for the event
What is the first task to accomplish when organizing your Tournament Staff?
-Identify needed positions, then fill them
-Once identified, be sure they know the tasks and have the skills to fill them
-Use Organization Chart~identify lines of authority, relationship to other functions, basic
descriptions of responsibilities
Duties of the Tournament Coordinator
-Be available to provide advice on all areas of event
-Develop a challenging encompassing format
-Promote the event
-Develop handbooks and checklists
-Determine needs, follow-up on Committee assignments~ Budgets and Food and
Beverage
, -Communicate with GM, F/B Manager, Superintendent
-Could be referred to as Tournament Director depending on the event
What are the 4 areas of people's needs?
1. Keeping track of where they are
2. Providing Food and Entertainment
3. Preparing for safety
4. Preparing places people congregate off the course
Upon encountering a rules question, what are your duties as a rules official?
Determine form of play, Who, What happened, Where, Intentions, Subsequent events
What are the responsibilities of a Committee Member when they observe a rules
infraction during a match?
Cannot interfere, A referee must alert players before it happens
What types of relevant information might a facility capture after a tournament?
Financial Performance, Game Stats, Customer Feedback, Tournament Operations
details
What is the purpose of a Tournament Plan?
It addresses the number and type of events your facility intends to host- aligns with
mission
What is the most important element to Tournament Promotion?
Your target market for what purpose?
When reviewing past events, what important elements should be included?
-Revenue sources
-Number of Rounds generated
-Services offered
-Customer base, staffing levels
-Kudos and Complaints
-Competition~Game Stats, Pace, Winners
What is the purpose behind handicaps?
To provide equity and level the playing field for varying skill levels
How is honor determined in a Handicap Match?
Stroke Play?
By hole score with any stroke allocation
By Gross Score
Using Allowances?
Only a recommendation, NOT MANDATORY
A player scores a 2 on a Par 3. He is entitles to two (2) shots on that hole. What is
his score?
If he scored an Ace on that same hole?
Zero (0)
Negative One (-1)
When interacting with a client, the Professional must utilize customer relations
skills:
Describe How?
