Chapter 50: Skills and Strategies
Niedzwiecki: Kinn’s The Clinical Medical Assistant, 14th Edition
MULTIPLE CHOICE
1. The act of working with other individuals.
a. Interpersonal skills
b. Group member
c. Interaction
d. Collaboration
ANS: D
Collaboration is the act of working with another or other individuals.
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.P.2 | ABHES: 10.b | ABHES: 5.h
2. Ability to communicate and interact with others.
a. Interpersonal skills
b. Personal skills
c. Intrapersonal skills
d. Team building skills
ANS: A
Interpersonal skills are the ability to communicate and interact with others; sometimes
referred to as “soft skills.”
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.P.2 | ABHES: 10.b | ABHES: 5.h
3. What technique involves putting words to the patient’s emotional reaction, which
acknowledges the person’s feelings?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
ANS: D
Reflecting is putting words to the patient’s emotional reaction, which acknowledges the
person’s feelings.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.P.1.a | ABHES: 5.h
4. What technique involves rewording a statement to check the meaning and interpretation?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
, ANS: B
Paraphrasing is rewording a statement to check the meaning and interpretation; also shows
you are listening and understanding the speaker.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.b | ABHES: 5.h
5. What technique allows the listener to recap and review what was said?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
ANS: C
Summarizing is allowing the listener to recap and review what was said.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.b | ABHES: 5.h
6. What technique allows the listener to get additional information?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
ANS: A
Clarification allows the listener to get additional information.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.P.1.c | ABHES: 5.h
7. Which of these areas does professionalism encompass?
a. Dress and grooming habits
b. Flexibility
c. Prioritizing
d. Ability to follow directions
e. All are correct
ANS: E
Professionalism includes a person’s appearance (i.e., dress and grooming habits) and
behaviors. The behaviors include a person’s flexibility, punctuality, honesty, attention to
detail, time management skills, ability to following directions, and ability to prioritize.
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.C.1 | ABHES: 10.a
8. This word means to have a deep awareness of another’s suffering and the desire to lessen
it.
a. Dignity
, b. Respect
c. Compassion
d. Genuine interest
e. Sympathy
ANS: C
Compassion means to have a deep awareness of another’s suffering and the desire to
lessen it.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.c | ABHES: 5.h
9. _______ means being worthy of honor and respect from others.
a. Dignity
b. Respect
c. Compassion
d. Genuine interest
e. Sympathy
ANS: A
Dignity is being worthy of honor and respect from others.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.c | ABHES: 5.h
10. How might a medical assistant prove technical skills to a potential employer?
a. Using the practicum skills checklist
b. Using a portfolio
c. Job advertisement
d. All are correct
e. Using the practicum skills checklist and using a portfolio
ANS: E
You may be able to provide supporting documentation of your technical skills through the
use of practicum skill checklists or through a portfolio. Technical skills might also include
skills that you obtained outside of the medical assistant program, but still relate to your
chosen career.
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.C.1 | ABHES: 10.a
11. What would be potential transferable skills for a medical assistant?
a. Customer service
b. Time management and prioritizing skills
c. Strong communication and listening skills
d. Leadership skills
e. All are correct
ANS: E
Niedzwiecki: Kinn’s The Clinical Medical Assistant, 14th Edition
MULTIPLE CHOICE
1. The act of working with other individuals.
a. Interpersonal skills
b. Group member
c. Interaction
d. Collaboration
ANS: D
Collaboration is the act of working with another or other individuals.
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.P.2 | ABHES: 10.b | ABHES: 5.h
2. Ability to communicate and interact with others.
a. Interpersonal skills
b. Personal skills
c. Intrapersonal skills
d. Team building skills
ANS: A
Interpersonal skills are the ability to communicate and interact with others; sometimes
referred to as “soft skills.”
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.P.2 | ABHES: 10.b | ABHES: 5.h
3. What technique involves putting words to the patient’s emotional reaction, which
acknowledges the person’s feelings?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
ANS: D
Reflecting is putting words to the patient’s emotional reaction, which acknowledges the
person’s feelings.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.P.1.a | ABHES: 5.h
4. What technique involves rewording a statement to check the meaning and interpretation?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
, ANS: B
Paraphrasing is rewording a statement to check the meaning and interpretation; also shows
you are listening and understanding the speaker.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.b | ABHES: 5.h
5. What technique allows the listener to recap and review what was said?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
ANS: C
Summarizing is allowing the listener to recap and review what was said.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.b | ABHES: 5.h
6. What technique allows the listener to get additional information?
a. Clarification
b. Paraphrasing
c. Summarizing
d. Reflecting
e. Therapeutic communication
ANS: A
Clarification allows the listener to get additional information.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.P.1.c | ABHES: 5.h
7. Which of these areas does professionalism encompass?
a. Dress and grooming habits
b. Flexibility
c. Prioritizing
d. Ability to follow directions
e. All are correct
ANS: E
Professionalism includes a person’s appearance (i.e., dress and grooming habits) and
behaviors. The behaviors include a person’s flexibility, punctuality, honesty, attention to
detail, time management skills, ability to following directions, and ability to prioritize.
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.C.1 | ABHES: 10.a
8. This word means to have a deep awareness of another’s suffering and the desire to lessen
it.
a. Dignity
, b. Respect
c. Compassion
d. Genuine interest
e. Sympathy
ANS: C
Compassion means to have a deep awareness of another’s suffering and the desire to
lessen it.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.c | ABHES: 5.h
9. _______ means being worthy of honor and respect from others.
a. Dignity
b. Respect
c. Compassion
d. Genuine interest
e. Sympathy
ANS: A
Dignity is being worthy of honor and respect from others.
REF: p. 1216 OBJ: 1 TOP: Communication: Therapeutic
MSC: CAAHEP: V.A.1.c | ABHES: 5.h
10. How might a medical assistant prove technical skills to a potential employer?
a. Using the practicum skills checklist
b. Using a portfolio
c. Job advertisement
d. All are correct
e. Using the practicum skills checklist and using a portfolio
ANS: E
You may be able to provide supporting documentation of your technical skills through the
use of practicum skill checklists or through a portfolio. Technical skills might also include
skills that you obtained outside of the medical assistant program, but still relate to your
chosen career.
REF: p. 1216 OBJ: 1 TOP: Professionalism: Preparing for Employment
MSC: CAAHEP: V.C.1 | ABHES: 10.a
11. What would be potential transferable skills for a medical assistant?
a. Customer service
b. Time management and prioritizing skills
c. Strong communication and listening skills
d. Leadership skills
e. All are correct
ANS: E
